At GitLab, the CX Services Program Manager helps shape how customers experience and adopt one of our core product areas: Premium, Ultimate, or GitLab Duo Agent Platform (DAP).
\nIn this role, you'll own the end-to-end customer journey for your assigned domain, from first touchpoint through deeper platform adoption, with a focus on how customers are served through scaled and digital experiences, Customer Success tiers, Professional Services, and Education and Training.
\nYou'll sit at the intersection of service design, product thinking, and cross-functional work. Rather than delivering customer engagements directly, you'll design the offerings, frameworks, tooling requirements, and enablement that help field teams deliver those services effectively at scale.
\nYou'll also partner closely with the CX Engineering Platform team to help shape the CX Services roadmap for your area.
\nThis role is a strong fit for someone who brings an AI-forward working style and can apply it in practical ways, whether that means accelerating research, drafting requirements, building enablement, or improving how services are designed.
\nYou'll work across a broad set of stakeholders, from practitioners in the field to senior leadership, and help ensure GitLab services make it easier for customers to achieve meaningful outcomes with our platform.
\nSome examples of our projects:
\nWhat you’ll do
\nWhat you’ll bring
\nAbout the team
\nThe CX Services team is part of CX Engineering at GitLab. We design, enable, and improve the service offerings that help customers achieve business outcomes across GitLab's modernization journeys, including AI, Security, and DevOps.
\nOur focus is on building the structures that let customer-facing teams deliver consistent, scalable services.
\nYou'll work with a team that links strategy to execution by turning customer needs, field insight, and product direction into practical services and internal capabilities.
\nWe partner closely with organizations across Professional Services, Customer Success, Education Services, and CX Engineering Platform, helping create a more consistent customer experience across the lifecycle.
\nWe're a good team for someone who enjoys solving problems that require both systems thinking and cross-functional work, especially in a company that values transparency, iteration, and asynchronous work.
\nOur work is cross-functional, outcome-oriented, and closely tied to how we help customers adopt the platform more effectively at scale.
\nHow GitLab Supports Full-Time Employees
\nPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
\nAdditionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
\nIf you're excited about this role, please apply and allow our recruiters to assess your application.
\nCountry Hiring Guidelines: GitLab hires new team members in countries around the world.
\nAll of our roles are remote, however some roles may carry specific location-based eligibility requirements.
\nOur Talent Acquisition team can help answer any questions about location after starting the recruiting process.
\nPrivacy Policy: Please review our Recruitment Privacy Policy.
\nYour privacy is important to us.
\nGitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
\nGitLab’s policies and practices relating to recruitment, employment, and termination are designed to ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as established by law.
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