Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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Your responsibilities will include contacting property owners to schedule photo sessions, capturing professional interior photographs of properties listed on our platform, and maintaining ongoing collaboration with our central Photography Team.

This is a freelance opportunity with flexibility and creative freedom, but you must already reside in the location where the project takes place, as relocation is not possible.

We are currently actively looking for photographers in France and Italy who live in one of the locations listed below and within 30 km of the site:

• Courchevel Area
• La Rochelle / Ile D'Oleron
• Toulon
• Briançon

If you're not located near any of the listed locations, we're still open to receiving applications from the following areas:

• France
• Germany
• Greece
• Italy
• Portugal
• Spain

As a freelance photographer at Holidu, you'll have fair compensation for your services, including a cancellation fee and reimbursement of travel expenses once a predefined mileage threshold is exceeded. You'll also have a dedicated point of contact within our photography team, coverage of your region, and access to our work platform to help you organize and manage your photo assignments efficiently.

Apply online on our career page! Please note that it's mandatory to upload a portfolio, and you can attach multiple files directly through the career page. The photography team will get back to you ASAP :)

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.

Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

Follow standard operating procedures (SOP)

Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Quote and invoice client shipments with responsibility to their P&L

Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Bachelor’s Degree preferred

Able to adapt to new technology and can thrive in a fast-paced environment

Effective time management - be able to properly prioritize and manage a large volume of tasks

Attention to detail

Ability to effectively seek and receive feedback

Effective communication both verbally and in writing in client facing interactions

Teamwork and relationship-building

Orientation towards working smarter and adopting best practices and standardization

Problem-solving capabilities

Fluent in English

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

Your background & experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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As a member of the Corporate Safety & Security team, you'll utilise best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimise impact to our people, assets, operations, or brand reputation.

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint.

GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials.

GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns.

When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.

Responsibilities:

Monitoring and Surveillance - Utilise various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents

Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

Security Operations Support - Support access control and visitor management processes

Manage security-related calls for service and provide general guidance to employees, vendors, and guests

Maintain awareness of business travellers and personnel accessing Twilio facilities

Partner with local site security teams to escalate and dispatch resources for incident and alarm response

Review travel requests to elevated risk locations, assist travellers through the approval process, and cross-reference live itineraries with external incidents

Incident Management - Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents

Assess and triage events and incidents to determine their impact to operations

Dispatch and coordinate response with emergency response personnel

Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted

Maintain real-time incident documentation for reporting and analysis

Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions

Participate in post-incident reviews to document and implement corrective action and improvements to future response

Operational Excellence - Maintain a strong understanding of security and emergency standard operating procedures

Utilise critical thinking and problem-solving skills to analyse situations and implement solutions

Support large projects that will improve Twilio's GSOC capabilities and initiatives

Qualifications:

• 3+ years of experience in a GSOC working environment

• Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools

• Experience with open-source intelligence (OSINT) research tools

• Strong critical thinking and problem-solving skills

• Proven ability to follow standard operating procedures and playbooks

• Ability to prioritise tasks in a fast-paced environment

• Ability to stay calm, professional, and think clearly in high-stress situations

• Ability to communicate clearly and concisely; verbal and written

• Ability to work 'non-standard' shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours

• English Language Proficiency

Desired:

• Customer service mindset

• Comfortable with a high-tech work environment

• Eager to learn new tools and processes

• Ability to work independently and as part of a team

• Proficiency in Google Suite

Additional Language Proficiency

Shift Details: Variable (8–10-hour shifts)

Must be flexible to work holidays, weekends, and occasional overtime.

Travel: Approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.

Compensation:

• Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $26.27 - $32.84

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71

• Based in the San Francisco Bay area, California: $30.85 - $38.56

• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 15 but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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As a strategic partner to our customers, you will bring a proven ability to lead sophisticated sales processes, uncover opportunities within massive organizations, and drive adoption of Temporal's solutions.

Your entrepreneurial mindset will help you thrive in a high-growth, startup environment, while your expertise in scaling revenue within complex organizations will make you an invaluable asset to our team.

accrued benefits and perks:

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Mandarin, spoken and written. This is a full-time position based in Singapore.

As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

CS Specialist, Premium Support needs strong communication skills in English and Mandarin, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team. - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and Mandarin, written and spoken.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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Your primary responsibilities will include:

• Enabling the successful resolution of core customer-facing work
• Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)
• Acting as Delivery's first line of escalate support and handling high severity/sensitivity cases
• Managing slack/zoom consultations and acting as floor support for team
• Setting up a well-oiled operational environment
• Ensuring the teams' work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work
• Ensuring the team is skilled in CCPAM and has the tools they need to do their work
• Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons
• Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices

As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.

In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights & recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

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In collaboration with GTM, Product, and Marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with financial decision-makers across Canada.

Key responsibilities include:

• Winning new business and driving revenue for Anthropic within the Canada financial services sector.
• Designing and executing innovative sales strategies tailored to the financial services procurement cycles across Canada markets.
• Spearheading market expansion across Canada financial departments, research centers, and administrative offices.
• Navigating complex financial stakeholder ecosystems across Canada markets, including executives, administrators, IT departments, and procurement offices.

To be successful in this role, you'll need:

• 5+ years of Canada financial services sales experience, including banking, insurance, fintech, or related sectors.
• A strategic, analytical approach to assessing Canada financial services markets combined with creative, tactical execution to capture opportunities.
• Extensive experience negotiating complex agreements within Canada financial services procurement frameworks and understanding regional regulatory requirements.
• Proven experience exceeding revenue targets in the financial services sector, with demonstrated ability to manage complex, multi-country deal cycles and navigate different regional requirements.
• Excellent communication skills and ability to present confidently to various audiences from technical experts to C-level executives across Canada financial institutions.

If you're passionate about ensuring frontier AI systems are developed safely and ethically for financial use across Canada, we'd love to hear from you!

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Responsibilities:

• Lead and manage a team of talented engineers on the team, providing mentorship, guidance, and support to ensure their success.
• Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
• Help influence peers / managers and build consensus while dealing with ambiguity
• Build your team - formalizing role definitions, defining charter and ownership boundaries and taking a newly formed team into a high-functioning one

Who you are: We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 4+ years of software development experience
• 2+ years of cloud development or management experience
• Professional working proficiency in English

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This is a full-time position based in Japan. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases. Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools. Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation. Become a subject matter expert in Airbnb policies and procedures. Explains and simplify complex information, provide appropriate context, and address complex questions with confidence. Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations. Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises. Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention. Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards. Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations.

Participating in Your Team’s Improvement Leverage your functional operational knowledge to proactively lead the team to succeed. Provide insights about community experience and continuous improvement opportunities to your Management. Supports the simplification of complex processes and ways of working within the team. Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees. Be a positive force in the team and help management drive & land changes with the least frictions possible. Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder Engagement You build and maintain strategic partnerships to achieve team or functional goals. Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt. Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what. Build & nurture relationships outside of your team. You are on-call to handle emergency situations in the evenings & weekends. Inspire a culture where quality is a core principle.

Your Expertise Your background & experience 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts. Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

Your Skills & Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in both English and Japanese.

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This position is needed to support the video production and multimedia team across the full production lifecycle from pre-production planning and on-set coordination to editing, asset management, and live event execution.

In this role, you'll:

Track and manage video production projects from brief to delivery, ensuring deadlines and milestones are met Coordinate logistics between stakeholders, vendors, and creative teams to keep projects moving efficiently Maintain and update production schedules, shot lists, and project trackers across active productions Organize and manage digital asset libraries, ensuring files are properly named, stored, and accessible Draft creative briefs, project summaries, and status updates to keep stakeholders aligned Identify and flag production bottlenecks, risks, or resource gaps to the directing producer Support vendor and talent coordination including outreach, scheduling, and contract tracking

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

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This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

Your Expertise:

Your background & experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.

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You will develop and implement guidelines and processes, contributing to ideas around automation or process improvement. You'll actively contribute to developing best-practice roadmaps so that our Paid Search offering is continually developing. You will mentor others across the practice, helping to grow capability and knowledge.

To be successful in this role, you will have a strong Paid Search delivery track record with 4+ years of experience. You will be passionate about your craft, with demonstrable success in optimising Paid Search campaigns and work through automation, processes, and technology adoption/development. You will have a good understanding of how other channels work and optimise together. You will be a confident, dynamic, engaging, and authentic communicator who is able to lead client communication.

Some benefits for you include a hybrid salary scheme, 20 working days vacation plus all Argentina public holidays, private healthcare, adaptive/hybrid working, free breakfast and lunch in the office, and quarterly training sessions on wider business skills.

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As a Business Expert - Facilities & Real Estate on the Human Data Team, you will contribute to creating cutting-edge datasets to advance Grok's capabilities. Collaborating closely with technical staff, you'll support xAI's mission through labeling and annotating data in multiple formats.

Responsibilities

• Work on facilities and real estate problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., lease negotiation and portfolio management, capital project planning, space utilization analysis, and property due diligence scenarios).
• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
• Collaborate with technical staff to improve the design of efficient annotation tools.
• Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications

• 5+ years of practical facilities, property management, or real estate operations experience (hands-on role managing buildings, leases, or workplace services).
• Proficiency in property and facilities systems (e.g., Yardi, MRI, Corrigo, ServiceNow, or AutoCAD) and lease management tools.
• Strong judgment in evaluating maintenance priorities, vendor performance, and space utilization trade-offs.
• Ability to navigate real estate resources such as lease agreements, capital project plans, sustainability reports, and compliance checklists.
• Proficiency in reading and writing informal and professional English.
• Strong communication, interpersonal, analytical, and organizational skills.
• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.
• Passion for technological advancements and innovation in business.

Compensation and Benefits

US-based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Your work will focus on curating and annotating high-quality audio data to enhance Grok's global accessibility, enabling natural spoken interactions for users worldwide, bridging language barriers through accurate speech processing, and improving the AI's handling of multilingual audio nuances.

Responsibilities:

• Use proprietary software to provide labels, annotations, recordings, and inputs on projects involving multilingual audio clips, voice recordings, speech samples, and auditory elements in various languages.
• Support the delivery of high-quality curated audio data that ensures clear, natural spoken output, accurate representation of linguistic and prosodic details (such as intonation, rhythm, and accent), and professional audio standards.
• Collaborate with technical staff to develop tasks that improve AI's ability to handle speech modulation, accent variation, noise in real-world recordings, and multilingual audio processing.
• Work with technical staff to improve annotation tools for efficient audio workflows.

Basic Qualifications:

• Native proficiency in Thai with exposure to diverse accents, dialects, or regional variations.
• Proficiency in English (minimum B2 level) with clear, natural vocal delivery and pronunciation suitable for audio recording purposes.
• Strong auditory perception to identify nuances in speech, accents, pronunciation, intonation, and audio quality across languages.
• Demonstrated ability to handle multilingual audio content, including evaluating speech accuracy, cultural vocal expressions, and contextual interpretation in spoken form.
• Demonstrated ability to transcribe audio with high accuracy across accents and varying audio quality.
• Comfort providing high-quality voice recordings and feedback on audio samples in multiple languages.
• Strong comprehension skills and the ability to make independent judgments on ambiguous or varied audio material, including noisy or accented speech.
• Strong communication, interpersonal, analytical, detail-oriented, and organizational skills, with the ability to articulate audio-related feedback effectively.
• Commitment to developing AI that masters sophisticated multilingual audio capabilities.

Preferred Skills and Experience:

• Demonstration of exceptional attention to linguistic nuance, auditory detail, and data quality beyond standard transcription work.
• Deep understanding and taste of what good/useful Audio data is.
• Strong command of advanced transcription and annotation practices, including handling disfluencies, accents, and prosodic features (intonation, stress, rhythm, emotion, etc) with high consistency and accuracy.
• Background in linguistics (e.g., phonetics, phonology, sociolinguistics), speech sciences, cognitive science, or a related field, or equivalent practical experience, with demonstrated ability to analyze accent variation, pronunciation differences, and multilingual speech patterns.
• Experience working with speech/audio datasets, annotation workflows, or AI training data, including knowledge/experience with training voice models, and an understanding of how data quality impacts model performance.
• Professional experience in voice work, including voice acting, voice recording, podcasting with a measurable audience (e.g., X following), or similar audio production demonstrating attention to clarity and recording quality.
• Demonstrated ability to exercise independent judgment in ambiguous audio scenarios and make consistent, defensible annotation decisions.
• Portfolio (strongly preferred for advanced candidates): Voice samples, annotated transcripts, or audio-related work demonstrating quality, methodology, and attention to detail.
• Candidates with professional experience in voice, linguistics, speech data, or speech evaluation and research are especially encouraged to apply.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average, most projects may require at least 10 hours per week to deliver effectively, though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role-specific needs.
• For US-based candidates, please note that we are unable to hire in Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, a Mac with macOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $45/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location, and jurisdiction. Benefits for eligible U.S.-based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role-specific information will be provided to you during the interview process.

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The ideal candidate will act as the fractional CMO of the region, holding the responsibility of a fully integrated field marketing plan aligned with the revenue goals of each APJ priority country, with a focus on building high-quality net new pipeline and accelerating existing pipeline.

Key responsibilities include naturating and executing strategic field marketing plans in the APJ region, collaborating closely and regularly with the APJ channel sales team on GTM initiatives with channel partners, managing, building and maintaining relationships with key channel partners in the region, and tracking the effectiveness of regional marketing efforts by analysing SFDC data and gathering qualitative feedback from the field in an effort to provide actionable insights for continuous improvement.

The successful candidate will have a Bachelor's degree in Marketing, Business Administration, or related field, be based in Singapore, and have 10+ years of experience in an APJ field marketing role (2+ years of cybersecurity industry experience is a plus), and at least 3 - 5 years of experience working with channel partners.

Strong interpersonal and collaboration skills, ability to travel along within APJ 20% of the time, and strong written and verbal communication skills in English and Mandarin; Japanese language proficiency preferred.

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The Senior Field Marketing Manager, Europe will establish and execute field marketing across priority defence and government accounts in the United Kingdom, Netherlands, Norway, Poland, Romania, and Greece. This person will drive account-based marketing programs, support strategic capture efforts, and generate measurable pipeline impact in close partnership with regional sales and business development teams.

This is a hands-on role in a high-growth environment. The ideal candidate is equally comfortable developing account strategies and executing field programs, thrives in complex multinational government sales environments, and understands how to align marketing efforts with long-cycle defence procurement processes across multiple European markets.

Responsibilities:

Lead and execute field marketing across priority defence and government accounts in the UK, Netherlands, Norway, Poland, Romania, and Greece, tightly aligned with regional Go-to-Market priorities.

Develop and execute account-based marketing strategies for primary accounts, mapping buying centres and orchestrating multi-touch engagement across executive briefings, targeted campaigns, industry events, and owned customer programmes.

Demonstrate deep understanding of European defence procurement environments, acquisition cycles, NATO frameworks, and country-specific stakeholder landscapes, tailoring engagement strategies accordingly.

Engage key ministries and agencies including, but not limited to:

UK Ministry of Defence (MOD) and associated commands

Netherlands Ministry of Defence

Norwegian Ministry of Defence and defence materiel agencies

Polish Ministry of National Defence

Romanian Ministry of National Defence

Hellenic Ministry of National Defence (Greece)

Own strategy and execution for major defence and aerospace events across the region, prioritising high-value account engagement and executive-level meetings over brand presence alone.

Plan and execute owned customer events, private briefings, and targeted engagements in partnership with sales and capture teams to accelerate opportunity progression.

Align marketing programmes with regional sales objectives, pipeline targets, and account plans to drive measurable revenue impact across all focus markets.

Own Salesforce campaign execution, including creating and managing Campaign IDs, ensuring proper campaign structure, tracking member status, and maintaining data integrity in partnership with sales.

Partner closely with sales to ensure correct opportunity association, contact mapping, and required CRM field completion to support accurate pipeline reporting and attribution.

Build and execute programmes within Marketo, including campaign flows, audience segmentation, nurture programmes, performance tracking, and marketing-to-sales workflow alignment.

Establish KPIs aligned to European government sales realities, including account penetration, stakeholder engagement depth, opportunity influence, and deal acceleration.

Bring structure, accountability, and operational rigor to field marketing execution across strategically important European defence markets.

Required qualifications:

8–12 years of experience in field marketing, demand generation, or integrated marketing roles

Proven expertise in account-based marketing (ABM) within complex enterprise or government accounts

Demonstrated ability to drive pipeline, influence opportunities, and support deal progression

Hands-on experience executing events, executive engagements, and targeted field programmes

Strong experience working cross-functionally with Sales, BD, and capture teams

Hands-on Salesforce (SFDC) experience, including campaign creation, Campaign ID management, opportunity alignment, and pipeline reporting

Experience using marketing automation platforms (e.g., Marketo) for campaign execution, segmentation, and nurture flows

Ability to operate in a hands-on, high-growth environment with ownership and accountability

Preferred qualifications:

Experience marketing into European government, Ministry of Defence, or defence/aerospace sectors

Familiarity with UK MOD and other European defence ministries (Netherlands, Norway, Poland, Romania, Greece)

Understanding of European procurement cycles, NATO frameworks, and multi-country acquisition environments

Experience aligning marketing to capture efforts in long-cycle government deals

Additional European language proficiency

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Key responsibilities include:

• Managing full-cycle recruiting processes
• Developing and owning search strategies
• Partnering with hiring managers and stakeholders
• Identifying and attracting high-quality candidates
• Ensuring a smooth and bespoke candidate experience

About you:

• Autonomous and self-starter with a result-oriented approach
• Experience in complex recruiting and autonomous hiring in outbound contexts
• Experience working to recruit in highly competitive talent markets
• 4+ years of experience in recruitment for fast-paced, demanding environments
• No ego and a commitment to delivering results
• Ability to jump from strategic topics to hands-on work
• Proficiency in English
• Experience recruiting internationally
• Strong written and verbal communication skills
• Target-driven, detail-oriented, and approachable with the ability to prioritize and work well in an environment with competing demands

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Key responsibilities include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Benefits include fully employer-paid benefits (Medical/Dental/Vision/Disability/Life), paid time off and 13 paid holidays, 401(k) retirement plan, Healthcare and Dependent Care Flexible Spending Accounts (FSAs), pre-tax commuter benefits, Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.

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Our ideal candidate will have a strong academic foundation in electrical engineering, formal training and demonstrated expertise in ISO 26262 functional safety standards, and hands-on experience with semiconductor development flows and digital design at the IP/SoC level. You will also have proficiency in English, both written and spoken, for effective collaboration and documentation.

As a staff engineer, you will be expected to lead and participate in quality and functional safety reviews, generate comprehensive reports and recommendations for continuous improvement, and continuously improve and update functional safety methods, templates, and best practices to align with evolving standards and customer needs.

If you are a detail-oriented and organized individual with exceptional analytical and problem-solving abilities, and a collaborative team player who communicates effectively with colleagues and customers worldwide, we encourage you to apply for this exciting opportunity.

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Responsibilities:

• Directly manage and cultivate new prospects while crafting comprehensive account plans aimed at winning and expanding business with high growth Startups.
• Understand users' pain points and our value to SaaS platform clients, proposing tailored solutions that consult on their long-term growth.
• Bring clients through complex evaluations of Stripe's solutions for SaaS platforms, working with cross-functional teams (Product, Risk, Operations) to successfully follow new projects through to activation and adoption.
• Foster relationships with executive stakeholders and represent Stripe in the local startup ecosystem to help us grow our footprint and mindshare.
• Work with other cross-functional teams on shared initiatives to drive internal efficiency and broader business impact.

Requirements:

• 4-6+ years of experience in a client-facing/closing sales role
• Ability to understand complex technical ecosystems
• Desire to build great relationships, often with technical customers
• Analytical ability to manage complex sales cycles
• Experience managing projects with input from cross-functional teams
• Bias towards team success and knowledge sharing
• A knack for seeking out and working well with a wide range of stakeholders, both internally and externally
• Motivation to operate in a highly ambiguous and fluid environment

Preferred Requirements:

• Prior experience in a sales and/or customer-facing role at a high growth technology company
• Comfort interpreting and discussing API-first solutions
• Proficiency in French and English

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Responsibilities:

• Increase our KPIs and exceed expectations
• Convert customers into Charlotte Tilbury ambassadors
• Teamwork is key to success
• Provide excellent customer service and embody our brand style

Requirements:

• Experience in the beauty industry or a similar field
• Enthusiasm for Charlotte Tilbury and willingness to represent our brand
• Ideally, make-up artist experience
• Positive attitude, energy, and customer-oriented thinking
• German language proficiency at level B2

Benefits:

• 29 days of holiday plus birthday off
• Charlotte's Magic Academy for personal development
• Continuous support and genuine growth opportunities
• Receive new products before they are released
• Employee discounts
• Internal competitions with prize chances

Our Mission:

At Charlotte Tilbury, our mission is to enable people worldwide to show their best side. We achieve this by supporting people of different backgrounds, beliefs, and perspectives and welcoming them into our growing global team. This benefits our communities, customers, employees, and applicants participating in our selection process.

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Your main responsibilities will include:

• Increasing our KPIs and exceeding expectations
• Converting customers into Charlotte Tilbury ambassadors
• Providing excellent customer service and embodying our brand style
• Proactively approaching customers, sparking curiosity, and inviting them into the store with targeted traffic-stopping techniques

To be successful in this role, you will need:

• Experience in the beauty industry or a similar field
• A passion for Charlotte Tilbury and a willingness to represent our brand
• Ideally, experience as a make-up artist
• A positive attitude, energy, and customer-focused mindset
• A good level of German language proficiency

As a member of our team, you can expect:

• 29 days of holiday time plus your birthday off
• Access to Charlotte's Magic Academy for personal development
• Ongoing support and genuine growth opportunities
• Early access to new products
• Employee discounts
• Internal competitions with prize-winning opportunities

Our mission at Charlotte Tilbury is to enable people worldwide to show their best side. We achieve this by supporting people of diverse backgrounds, beliefs, and perspectives and welcoming them into our growing global team. This benefits our communities, customers, employees, and applicants participating in our selection process.

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Key responsibilities include:

• Increasing sales and exceeding targets
• Providing exceptional customer service and embodying our brand style
• Approaching customers and engaging them with targeted traffic-stopping techniques

Requirements include:

• Experience in the beauty industry or a similar field
• Passion for Charlotte Tilbury and willingness to represent the brand
• Ideally, experience as a make-up artist
• Positive attitude, energy, and customer-focused thinking
• German language proficiency at level B2

Benefits include:

• 29 days of holiday plus birthday off
• Access to Charlotte's Magic Academy for personal development
• Ongoing support and genuine growth opportunities
• Early access to new products
• Employee discounts
• Internal competitions with winning chances

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Key responsibilities include:

• Increasing KPIs and exceeding expectations
• Transforming customers into Charlotte Tilbury ambassadors
• Providing excellent customer service and embodying our style

Requirements include:

• Experience in the beauty industry or a similar field
• Enthusiasm for Charlotte Tilbury and the willingness to represent our brand
• Ideally, make-up artist experience
• Positive attitude, energy, and customer-oriented thinking
• German language proficiency at level B2

Benefits include:

• 30 days of holiday plus birthday off
• Charlotte's Magic Academy for personal development
• Continuous support and genuine growth opportunities
• Receive new products in advance
• Employee discounts
• Internal competitions with winning chances

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Requirements:

• Increase our KPIs and exceed expectations
• Transform customers into Charlotte Tilbury ambassadors
• Provide excellent customer service and embody our brand style

Qualifications:

• Experience in the beauty industry or a similar field
• Enthusiasm for Charlotte Tilbury and the willingness to represent our brand
• Ideally, make-up artist experience
• Positive attitude, energy, and customer-oriented thinking
• German language proficiency at level B2

Benefits:

• 30 days of holiday plus birthday off
• Charlotte's Magic Academy for personal development
• Continuous support and genuine growth opportunities
• Receive new products before they are released
• Employee discounts
• Internal competitions with winning chances

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We're seeking a Delivery Manager to lead a portfolio of projects and/or programs for global clients. As a Delivery Manager, you will drive successful outcomes, delivering programs in the most optimal way to realise maximum value to our clients.

Key Responsibilities

• Lead a portfolio of projects and/or programs for global clients
• Drive successful outcomes, delivering programs in the most optimal way to realise maximum value to our clients
• Take full ownership of your portfolio, putting your arms around all aspects, actively mitigating risks and issues, driving high standards of quality and best practice, and being in full control of the costs, timelines and scope
• Manage the commercial aspects of your projects and programs, ensuring appropriate contractual cover is in place, monitoring expenditures, and ensuring cost-effective utilisation of people and resources
• Work with a high degree of autonomy with minimal supervision, seeking and knowing when to engage the Delivery Managers for support leading a program or portfolio of projects to one or more global clients
• Lead and manage the delivery teams engaged across your projects portfolio and ensuring their wellbeing and continued effectiveness
• Work with relevant partners and partner staff engaged on your projects to develop their skillsets and enhance the partner capabilities
• Work alongside our GTM teams to manage the overall client relationship including identifying new opportunities and forecasting ongoing project demand
• Drive continuous improvement across your delivery projects and feeding back process improvements to wider delivery teams and where appropriate identifying improvements to feedback to our Product and R&D teams

Requirements

• Strong background of complex IT system Program management and a track record of getting systems live and programs delivered
• Strong client engagement management, for example, gained via a professional services, or a client facing, environment in a technology company, and the ability to deal with senior and challenging stakeholders
• Ability to inspire and lead others to a common mission and objective
• Ability to collaborate across multiple teams to drive solutions to complex problems and challenges
• Ambitious standards matched with a sense of humility and overall, a desire to get the right thing done in the right way
• Ability to grasp complex concepts and to communicate with clarity and gravitas across a range of subjects
• High degree of emotional intelligence, leadership, and the ability to effectively listen to employee feedback and address needs
• Valid Secret-level II government security clearance, either current or within the past year

Benefits

We offer a competitive salary, company bonus, 100% RRSP match up to 5%, competitive annual leave, plus your birthday off, parental leave, PTO, and observed holidays. We also offer comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being. Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care are also available. Regularly bench-marked salary rates, well-being days, volunteer day off, work from home equipment, free Calm App Subscription, continuous training and development, employee referral program, team social budget & company-wide socials are also part of our benefits package.

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Key Responsibilities

• Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Spain, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Spanish; strong English for internal collaboration

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Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!

What are we looking for?

Our PS Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.
• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.
• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.
• Business: Master the gameplay knowledge of our products to serve players better, familiarity with Helpshift/Zendesk or other CRM tools for seamless support, knowledge of macros customization for streamlined responses, and experience with MS Office or Google Suite apps for documentation.

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level (JLPT N1) Japanese language proficiency, with English at (B2) level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists.
• If the interview outcome is positive, we invite you to our online assessment (English and Japanese) to better evaluate your written skills.
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

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■Roles and Responsibilities

• Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• Serve as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• Acts as the “face” of Keywords Art Studios to Japanese Clients and is client’s primary representative and contact point for Keywords Art Studios
• As an account manager, you are expected to be a champion of the company as well as the client; selling the vision, goals and the skills of both parties to each other, and striving to ensure both parties succeed.
• Proactively seek opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.
• Build and maintain strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• Actively listens to the Client in order to clearly understand their requirements, and uses skillful investigation and questioning in order to uncover the Client’s latent needs.
• Works with LKeywords Art Studios PMs in India, China, US and other locations to ensure that the Production Team has a full understanding of the client’s requirements, so that they are well positioned to deliver a positive, happy and satisfying experience to the Client in order to not only secure regular business from them, but also in order to grow the account and procure new or additional business.
• Help to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• Works with the Production Team, Key Stakeholders and Internal and External Experts in order to solve Client’s / project problems.
• Meets with Clients regularly – in person or virtually – in order to keep them updated about the project status, and any potential challenges that the Production Team might be facing.
• Captures Client’s plans, feedback and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• Secures feedback and testimonials from the Client at the conclusion of the project.
• Builds the Keywords brand by actively participating in marketing and brand building channels/exercises
• Work closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work both from current clients and new clients; In short – actively support Keyword’s Japanese growth strategy for its Art Studios and overall growth targets.
• Maintain accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What We're Looking For

Our PE Agent has a knack for the following skills:

Communication

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Play a crucial role in gathering and delivering player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.

Analytics

• Maintain accurate and detailed reports to keep processes streamlined.
• Ensure prompt escalation of issues following established procedures.
• Contribute to smoother support processes with personalized macros and knowledge base.
• Play a part in maintaining high-quality standards through the QC process.

Leadership

• Take part in valuable training sessions to enhance your skills and knowledge.
• Manage your time effectively and responsibly to meet players' needs.

Requirements

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends and holidays.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Native level Japanese language proficiency, with Business level English (B2) level
• Experience in the service industry or experience in customer support
• Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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What are we looking for?

We're looking for a PE Agent with excellent communication skills, flexibility to adapt to various situations and player needs, and accountability and reliability in handling player inquiries and issues. You should have mastery in C1-C2 level language proficiency, with English at B2 level or higher, and experience in supporting a live chat environment.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication
• Maintain accurate and detailed reports to keep processes streamlined
• Ensure prompt escalation of issues following established procedures
• Contribute to smoother support processes with personalized macros and knowledge base
• Play a part in maintaining high-quality standards through the QC process

Requirements:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges
• Availability for full-time work, including weekends and holidays, and on different time zones as needed
• Able to work onsite for an indefinite period (role will eventually transition to WFH)
• Previous BPO experience supporting a live chat environment (plus if you have experience handling 3 chat concurrencies) - must have!
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset.
• Familiarity in PC and console platforms is an advantage!

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What are we looking for?

Our PE Agent has a knack for the following skills:

Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.

Analytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.

Leadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.

Business: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.

Requirements

You'd be a great fit for this role if you have:

Mastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.

Nice-to-haves:

Previous Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

Non-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What We're Looking For

Our PE Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.

• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.

• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.

Requirements

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.

• Excellent communication skills for effective player support.

• Flexibility to adapt to various situations and player needs.

• Accountability and reliability in handling player inquiries and issues.

• Proactivity in identifying and addressing player concerns proactively.

• Proficiency in navigating knowledge bases for efficient support.

• Basic troubleshooting skills to assist players with technical challenges.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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You will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

Key Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher
• Experience in the service industry or experience in customer support
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges

Nice-to-haves:

• Previous Customer Service experience (remote or on-site/retail) is a plus
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information:

• EN Studio: Keywords Studios International Japan
• Location: East APAC, Japan, Tokyo
• Area of Work: Player Engagement
• Service: Engage
• Employment Type: Contract
• Working Pattern: Full time, Remote

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Responsibilities:

• Record high-quality voiceictimizations for our audio content
• Collaborate with our team to develop and refine character voices
• Work independently to meet deadlines and deliver high-quality recordings

Requirements:

• 2+ years of experience in voice acting
• Proficiency in English and/or Spanish
• Ability to work in a fast-paced environment
• Strong communication and collaboration skills

Benefits:

• Opportunity to work on a variety of audio projects
• Collaborative and dynamic work environment
• Professional development opportunities

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Full Time

Frankfurt, Germany

Experienced Professional

December 18, 2025

Main tasks

• Design, specification and development of vehicle systems (including for example and not limited to, cooling, steering and fuel systems)
• 3D detailed design CAD models and assembly drawings using Catia V5
• Support text and validation of systems plus support design of any required test jigs and or rigs
• Work cross functionally with multiple departments to provide solutions on new designs as well as problem solve and find solutions to issues
• Support vehicle and test car builds and problem solve technical related issues
• Create and maintain systems technical library documentation
• Work with suppliers to define and deliver engineering systems plus problem solve manufacturing issues

Qualifications

• Bachelor’s Degree in Mechanical, Automotive or Aeronautical engineering or similar background
• At least 6 years of experience in a comparable environment working with high performance parts
• Have a strong background with a solid understanding of systems and mechanical engineering fundamentals
• Good knowledge of CAD (CATIA V5 preferable)
• Knowledge of PLM System (Windchill preferable)
• Ability to complete tasks with minimal guidance and to work under pressure to meet deadlines
• Fluent English is compulsory

Our Offer

• Secure and long-term employment relationship
• Market and performance-related remuneration
• Training and career development
• Working in an international and dynamic environment
• 30 days vacation per calendar year
• Free parking
• Attractive benefits
• Car leasing options

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What you'll do

We are looking for a vigilant Junior SOC Analyst to monitor our high-innovation environment. Analyze alerts, follow expert playbooks, and help us improve detection quality every day.

• Security Monitoring & Alert Triage: Monitor SIEM alerts, assess severity and prioritize based on risk and business impact
• Initial Investigation (Tier 1): Validate alerts (true/benign/false positives), collect context (user/host/network) and perform basic root-cause analysis

What you need

• Cybersecurity Mindset: Solid understanding of the CIA triad, common attack vectors (phishing, malware, lateral movement), and familiarity with the MITRE ATT&CK framework.

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