You will document and share your knowledge with the rest of the organization and our customers using Knowledge Centered-Services (KCS) methodology. You will also have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.

To be successful in this role, you will need to work across multi-cultural and geographically distributed teams. You will have 3+ years of proven experience in Technical Support in a Software business, a technical background in fields like Information Technology, Network Engineering, Software Engineering, and a 'Customer First' mindset.

You will be a team player, able to work in a fast-paced environment with a positive and adaptable approach. You will have knowledge of databases (SQL / No SQL) or search software technologies, experience with SaaS and/or Distributed systems, experience with Linux/Unix, experience with APIs, familiarity with Knowledge Centered-Services (KCS), and highly collaborative.

Native Korean language skills and professional working proficiency in English are required, as well as effective verbal and written communication skills.

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Our working languages in the office are English and Japanese; therefore, a proficient level in Japanese is not required, but it can be a benefit. You will work on a project basis, and contracts may be short-term or a one-month full-time fixed-term contract. The hourly wage starts from ¥1,300 with potential for more depending on experience and skills.

You will work Monday to Friday, 10:00 AM to 7:00 PM (including 1-hour lunch break). Some projects may offer flexible working hours. You must be able to work legally in Japan and reside in Tokyo. You will also need basic PC skills (Word, Excel) and be able to communicate in either English or Japanese.

As a Game Tester, you will be part of a diverse, multicultural, and friendly working environment. You will have a casual dress code and commuting expenses will be covered up to ¥30,000. You will also have the opportunity to work on-site at our office with a great view of the city.

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Key Responsibilities

• Drive end-to-end sales from lead generation to contract closure to achieve quarterly, and annual revenue goals.
• Develop and manage a qualified sales pipeline, balancing studio capacity with deal potential and profitability.
• Create and execute account plans for key clients to increase market share and strengthen long-term partnerships for the Keywords brand.
• Represent Keywords services at trade shows and industry events to expand brand visibility and generate leads for your assigned production team.

Client Relationship Management

• Build and nurture trusted partnerships with top-tier clients, aligning Keywords' solutions with their 3-5 year business goals.
• Collaborate closely with Account Managers/Production to ensure client retention and satisfaction across global territories.
• Lead quarterly business reviews to identify upselling and cross-sell opportunities generated and sent to the right teams within Keywords.
• Work cross-functionally with production teams to ensure quality delivery and client success.

Market Strategy & Collaboration

• Analyze market trends, competitor activity, and client feedback to inform business strategy up to the executive team.
• Partner with Marketing to support targeted campaigns for the Japan market.

Reporting & Forecasting

• Maintain accurate pipeline data and forecast in Pipedrive CRM.
• Report weekly key wins, challenges, and competitive insights with ideas to overcome any obstacles.
• Manage operational expenses within budget and contribute to financial reporting accuracy.

People Management & Strategic Leadership

• Manage, coach, and develop a team of mid-level salespeople and sales operations professionals, fostering a culture of accountability, collaboration, and high performance.
• Conduct regular performance reviews and set clear KPIs for team members.
• Identify and implement professional development opportunities to build future leadership capability within the team.
• Develop scalable and repeatable sales programs in Korea that align with global growth objectives.
• Contribute to overall company strategy and serve as a role model for collaboration, integrity, and innovation.
• Build confidence in the Keywords brand within the Korea market.

Goals

• Achieve and exceed revenue targets across all service lines assigned.
• Build and maintain a robust, high-quality sales pipeline.
• Increase client retention and increase share of revenue within existing accounts.
• Provide clear market insights and strategic input to global leadership.

Requirements

• 10+ years in B2B sales, business development, or account management, ideally in creative services, tech, and game development.
• Proven track record of meeting or exceeding revenue targets.
• Experience managing client relationships and negotiating multi-stakeholder deals.
• Understanding the video game production pipeline is a strong plus.
• Familiarity with CRM tools (Pipedrive, Salesforce) and productivity suites (Google Workspace, MS Office).
• Fluent English: Korean language skills strongly preferred.
• Strong passion for gaming culture and the interactive entertainment industry.
• Willingness to travel up to 50% domestically and internationally.
• Bachelor’s degree or equivalent experience.

Benefits

• Competitive salary and benefits
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Fully Remote opportunity
• Additional perks: IT schemes, pensions, healthcare, social events, and more.

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