In this pivotal role, you'll enable our sales team to focus on high-value, revenue-generating activities by leveraging your analytical skills, project management expertise, and strategic thinking. Your role is critical in streamlining our sales pipeline and uncovering untapped potential in the AI market.

Responsibilities:

• Maintain full ownership of pipeline generating activities in your sales territory
• Collaborate with sales teams to understand their needs and optimize lead handoff processes
• Manage and prioritize a high volume of inbound leads
• Conduct initial qualifications for high-potential leads
• Outbound against strategic prospects to generate high-intent opportunities with Startup and Enterprise teams
• Support the development and execution of strategic outbound initiatives
• Provide data-driven insights to inform sales strategies and resource allocation
• Continuously refine processes to improve efficiency and effectiveness

You may be a good fit if you have:

• 2-3+ years of experience in a fast-growing startup, preferably in a similar role
• Strong analytical skills with the ability to translate data into actionable insights
• Experience with Salesforce, HubSpot, and SQL (preferred)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Passion for AI/ML and understanding of API-first or consumption-based business models
• Fluent in Korean and English

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different:

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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Your primary responsibilities will include:

• Enabling the successful resolution of core customer-facing work
• Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)
• Acting as Delivery's first line of escalate support and handling high severity/sensitivity cases
• Managing slack/zoom consultations and acting as floor support for team
• Setting up a well-oiled operational environment
• Ensuring the teams' work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work
• Ensuring the team is skilled in CCPAM and has the tools they need to do their work
• Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons
• Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices

As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.

In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights & recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

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As a DSA, you will help ensure customer success by driving focus and technical accountability to our most complex customers who need guidance to accelerate consumption on Databricks workloads that they have already selected. This is a hybrid technical and commercial role. It is commercial in the sense that you will be required to own and drive growth in your assigned customers and use cases through leading your customers' stakeholders, owning executive relationships and creating and driving plans and strategies for Databricks colleagues to execute upon.

This is in parallel to being technical, with expectations being that you become at least Level 200 across all Databricks products/workloads and that you become the Use Case-specific technical lead post Technical Win. You will bring strong executive relationship management skills and high levels of technical credibility to effectively engage and communicate at all levels with an organization, in particular with a track record of building strong relationships with the customers' executives and C-suite, elevating the conversation, and helping them realize the value of Databricks.

You will report directly to a Director, Field Engineering, as part of your Business Unit's Technical GM organization. You will play a key role in establishing the fundamental assets and best practices within the DSA team, mentoring other DSAs and wider account team members within your region, helping them develop personally, professionally and to further their careers.

The impact you will have:

• Engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritized customers.
• Own the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty/ambiguity and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
• Be the first point of contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations.
• Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts (Specialist Solution Architects and Product Specialists) to execute on the right tasks that are beyond your scope of activities or expertise.
• Create, own and execute a PoV as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals.
• Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs (DBR, E2 and Unity Catalog).
• Build and maintain an executive level as well as a detailed programme level success plan that covers all activities of Customer, PS, Partner, SSA, Product Specialist, SA to cover the below workstreams:

• Key use cases moving from 'win' to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of LH vision)
• Organic needs for current investment Eg. Cloud Cost control, Tuning & Optimization
• Executive and operational governance
• Proactively provide internal and external updates
• KPI reporting on the status of consumption and customer health, covering investment status, key risks, product adoption and use case progression to your Technical GM
• Development of reusable and scalable assets and mentorship of junior team members to establish the DSA team

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from technical discovery through successful deployment. You'll combine deep engineering expertise with customer-facing skills to help customers understand the potential of working with LLMs and build innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability.

Responsibilities:

• Serve as a technical advisor to Anthropic customers as they deploy new products & workflows with our models: from discovery through deployment, coordinating internally across multiple teams to drive customer success
• Partner with account executives to deeply understand customer product requirements and architect technical solutions, ensuring alignment between business objectives and technical implementation
• Guide technical architecture decisions and help customers build state-of-the-art products & workflows with LLMs via API
• Develop customized pilots, prototypes, and evaluation suites that make the case for customer deployment of our models into customer products and workflows via our API
• Lead hands-on technical workshops and code reviews with customer engineering teams
• Identify common design patterns and contribute insights back to our Product and Engineering teams
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Travel occasionally to customer sites for workshops, implementation support, and building relationships
• Attend conferences, lead speaking engagements, write blog posts and white papers on topics surrounding the AI space

You may be a good fit if you have:

• 4+ years of experience in a technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer or Technical Product Manager with a desire to work closely with customers
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale
• Strong programming skills with proficiency in Python and experience building production applications
• Expertise working with common LLM implementation patterns, prompt engineering, evaluation frameworks, agent frameworks, and retrieval frameworks.
• Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity
• Passion for advancing safe, beneficial AI systems through creative technical applications
• Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach
• Fluent in both Korean and English

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including

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Location

Seoul, South Korea

Employment Type

Full time

Location Type

Hybrid

Department

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy.

You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI.

This role is based in Seoul, South Korea. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you'll:

• Manage a small number of key accounts, developing and executing strategies for a comprehensive account plan

• Lead our prospects’ journeys from consideration to successful deployment

• Partner with solutions and research engineering to build and execute complex customer programs and projects

• Own a consumption revenue target

• Manage consumption revenue forecasts

• Analyze key account metrics to create reports and provide insights to internal and external stakeholders

• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies

• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering

• Support the recruitment and onboarding of other teammates

• Support the development of company culture

We're seeking someone with experience including:

• 10+ years selling platform-as-a-service and/or software-as-a-service

• Ability to speak fluent Korean and English

• Designing and executing complex deal strategies

• Supporting the growth of fast-growing, high-performance companies

• Working directly with c-level executives

• Communicating technical concepts to customers and internal stakeholders

• Leading high-visibility customer events (CAB, conferences, product launches, etc.)

• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

You might thrive in this role if you:

• Are customer-centric. You are motivated to deeply understand your customer’s priorities and help them achieve their vision for using our models to improve their products and services. You build strong relationships with executives and professionals across functions and serve as a trusted advisor.

• Have a passion or deep curiosity in artificial intelligence. You embrace the opportunity to help deploy our technology in a way that benefits humanity. You’re excited to educate our customers on AI and how to plan for the future.

• Are a builder. You are excited to impact how our company operates and scales. Your passion is building strong systems and processes from the ground up and executing them with precision.

• Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Bespoke issues requiring multidimensional knowledge excite you. You’re willing to experiment with new solutions.

• Are a strategist. You deeply understand go to market best practices and raise the bar for our organization. You think and plan forward on the order of years and bring internal and external stakeholders along with your strategy.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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