Key Responsibilities: Configure Products to Order (CTO) Staging products Interpret equipment test results and work with integrators to support validation, develop test procedures, and perform root cause analysis on manufacturing issues Follow detailed blueprints, schematics, and instructions to assemble products or systems Use various hand and power tools to put components together Ensure compatibility and proper communication between integrated components Maintain detailed records of assembly processes, calibration services, test results, and quality control issues Working with the Production Planner to ensure timely delivery of shipments Assisting with the logistics for goods in/out Implement best practices in electronic component handling, packaging, and storage while upholding rigorous quality standards General cleaning/housekeeping duties Follow safety protocols and procedures in the workplace Report production issues, i.e., Quality or Process Assist with prototype builds Active participation in production meetings The role involves manual handling and heavy lifting in accordance with safe lifting guidelines.

Required Qualifications and Experience: Excellent verbal and written communication skills with the ability to rapidly adapt in a fast-paced environment Excellent team work and work ethic, needing minimal supervision Strong IT skills and understanding Previous relevant experience in production environment Knowledge of SAP would be an advantage Proficient with computer use (standard browser, word processing applications) Ability to follow detailed assembly instructions Ability to effectively communicate (verbal and written) with engineering and production. Must have good organisational skills. Be willing to travel as needed for project assignments and maintain flexibility, holding a valid driver's license

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What you'll do

• Drive operational transparency: Document and train on existing processes, procedures, and systems. Identify opportunities to scale and improve day-to-day operations.
• Ensure data integrity: Implement regular data, governance, and hygiene processes. Proactively maintain high levels of quality, accuracy, and process consistency, and drive improvement.

What you need

• Possess troubleshooting skills and attention to detail
• Able to learn business processes and software systems on the fly

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What you'll do

The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.

• Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
• Coordinate and support the Customer Service team, ensuring their motivation and performance;
• Insert customer records, manage returns, and handle any complaints;
• Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
• Ensure administrative management of agent mandates and calculation of commissions;
• Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;

What you need

• Previous experience in the role in productive contexts;
• Experience and skills in managing resources and teams;
• Desired degree in economic or linguistic disciplines or equivalent preparation;
• Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
• Good ability to work in a team and relate to external customers in a professional manner;
• Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
• Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.

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