This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You'll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence.

Key Responsibilities:

• Own Academy publishing and learner flow
• Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences
• Ensure Academy content is structured clearly, tagged correctly, QA'd thoroughly, and published with a consistently high quality bar
• Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy

• Build high-quality learning content
• Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content
• Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia
• Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply

• Make the Academy the front door to learning
• Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem
• Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative

• Maintain content quality and hygiene
• Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks
• Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material

• Iterate based on feedback and signals
• Track learner feedback and basic performance signals to identify where Academy content or structure can improve
• Ship small, evidence-led improvements and document what changed and why

• Partner across teams
• Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs

• Use AI and product fluency as a force multiplier
• Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence
• Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully

Requirements:

• Experience creating customer-facing learning, enablement, or product education content
• Experience publishing and maintaining content in an LMS or Academy environment
• Strong writing and information design skills, with the ability to simplify complex workflows clearly
• Strong QA habits and attention to detail across links, metadata, structure, and learner flow
• Experience working cross-functionally with Product, Support, Customer Success, and SMEs
• A data-informed approach to iteration, using feedback and simple signals to improve what you ship

Nice-to-Haves:

• Experience in B2B SaaS, customer education, or scaled self-serve enablement
• Experience working across Academy, help center, and in-app education surfaces
• Familiarity with taxonomy, content audits, or information architecture
• Experience using Synthesia or other AI-powered content creation tools
• Experience supporting webinars, live sessions, or virtual facilitation
• Additional proficient language skills are a plus in French/German/Spanish

Why Join Synthesia:

• Help customers go beyond quick answers
• Build with craft, autonomy, and influence
• Raise the bar on quality
• Join a team building for the future of work

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You will work in close partnership with RevOps, PMM, Company Ops, and the broader GTM Enablement team. Your secondary responsibility is the enablement systems layer: making sure content is properly created, structured, automatically updated, and easy to access.

Key responsibilities include:

• Building and deploying GTM Agents that solve specific seller problems
• Designing the orchestration layer that surfaces the right agent or asset at the right moment based on deal context
• Building AI-powered onboarding agents that adapt to role, region, and individual knowledge gaps
• Prototyping real-time sales assistance agents for co-selling and in-call coaching
• Maintaining, updating, and continuously improving deployed agents based on usage data and seller feedback

You will also be responsible for driving agentic enablement, leading enablement content and knowledge systems, measuring and improving, and coordinating cross-functional knowledge management.

Requirements include:

• Hands-on building experience: you've shipped agents, automations, or internal tools, not just managed them
• Code literacy: you can read, review, and debug code independently, not just prompt AI to generate it
• Experience building AI agents, conversational AI, or complex automations
• Technical fluency with APIs, integrations, and modern AI tooling (Claude, ElevenAgents, LangChain, etc.)
• Ability to build usable interfaces that non-technical users can adopt (Slack apps, web UIs, embedded workflows)
• Strong understanding of GTM workflows: sales cycles, deal stages, buyer journeys
• Systems thinking: you can design how multiple agents and data sources work together
• Experience working cross-functionally with marketing, operations, and sales teams
• Excellent communication skills: you can translate technical concepts for non-technical audiences
• Bias for action: you ship fast, iterate, and don't wait for permission

Nice to have:

• Experience at a high-growth AI/ML, developer tools, or API-first company
• Python or JavaScript proficiency
• Experience with LMS, CMS, or knowledge management platforms
• Familiarity with ElevenLabs products (Agents Platform, API, Creative Platform)
• Background building internal tools (Retool, Airtable, etc.)
• SQL proficiency for data analysis and automation

Location: Remote-first, globally distributed role. We have a strong preference for candidates based in Europe, the UK, or US East Coast, to enable close collaboration with the GTM Enablement Lead (Europe), RevOps, PMM, and London HQ. Exceptional candidates outside these regions will be considered if they can operate effectively across European and US time zones.

Why this role matters: The systems and agents you build will define how ElevenLabs scales its GTM engine. This role directly impacts seller productivity, ramp time, and ultimately revenue. You'll be building something that will have a significant impact on the company's success.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

The Opportunity

Gusto Embedded Payroll (GEP) is one of Gusto's highest-growth bets , a platform business that enables software companies to offer Gusto-powered payroll directly within their own products. We're looking for a Head of Partner Growth to lead the team responsible for making our embedded partners successful: driving go-to-market execution, growing partner revenue, and building the operational and strategic frameworks that will scale this business toward $100M+.

This is a player-coach leadership role. You'll manage a cross-functional team spanning Partner Success Management (PSM) and Partner enablement, while also staying deeply hands-on with our most strategic partner relationships. You'll own the partner growth playbook end-to-end: from GTM planning and launch sequencing through ongoing optimization, escalation management, and executive relationship development.

Gusto's partnerships organization focuses on evaluating and executing strategic partnerships in new categories. Gusto Embedded Payroll allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto's growth.

What It's Like to Work in This Role

Lead & Develop

• Build, lead, and develop a high-performing team of Partner Success Managers and Partner Enablement
• Set the operational rhythm for the partner growth function , including planning cadences, escalation workflows, and performance management
• Coach team members on partner strategy, executive communication, and cross-functional navigation
• Drive Enablement with the ideation, creation, and execution of enablement frameworks and materials.
• Drive AI fluency across the team , embedding AI tools and workflows into day-to-day partner operations, GTM planning, and internal knowledge management to accelerate output and decision quality

Strategize & Plan

• Own the partner growth strategy across the GEP portfolio, including partner segmentation, prioritization, and resource allocation
• Develop and maintain per-partner operating plans with clear success metrics, in collaboration with Product, Engineering, Marketing, and Sales Enablement
• Build repeatable GTM playbooks , covering co-marketing motions, sales enablement, content roadmaps, and launch sequencing , tailored to each partner's distribution model and ICP
• Translate portfolio-level data (revenue, attach rates, funnel performance) into strategic narratives for leadership

Operate & Execute

• Drive success for our partners and their end customers through adoption, activation, and retention of Gusto-powered embedded products
• Own the full marketing funnel and sales motion with partners , from top-of-funnel demand generation through conversion, onboarding, and expansion
• Manage complex, high-stakes partner relationships directly , including contract negotiations, executive escalations, and cross-functional alignment on roadmap priorities
• Lead partner incident response and escalation management with structured, cross-functional workflows

Build for Scale

• Create and expand the feedback loop between partners, their end users, and Gusto's internal product, marketing, engineering, and operations teams
• Design frameworks, templates, and processes that enable the team to manage a growing partner portfolio without linear headcount growth
• Identify and implement AI-powered workflows and tools that improve team efficiency, partner reporting, and knowledge management

What We're Looking For

• 12-15 years of experience, with 8+ years in a people management role and 7+ years in partner-facing or channel-facing roles
• Partner-side perspective: Has operated on the partner or channel side of the table , understands how partners evaluate, prioritize, and activate embedded or referral relationships
• Farmer mentality: Wired to grow and deepen existing partner relationships through trust-building, strategic account planning, and proactive expansion , not just hunting new deals
• Methodical operator: Builds repeatable playbooks, escalation frameworks, and operational rhythms rather than relying on one-off heroics. Strong systems thinker
• GTM playbook experience: Hands-on experience building go-to-market plans from scratch , including co-marketing, keyword strategies, content roadmaps, and launch sequencing
• Full-funnel fluency: Understands the complete marketing and sales journey from demand gen through conversion, activation, and retention. Can diagnose where a partner motion is leaking value and prescribe the right intervention
• AI fluency: Actively uses AI tools (e.g., LLMs, automation platforms) to accelerate workflows, improve decision quality, and build team capability. Comfortable leading an AI adoption agenda within a team
• Executive communicator: Strong ghostwriter and strategic communicator who can represent the partnership function credibly with C-suite stakeholders , both internally and at partner organizations
• Strong sense of ownership and resilience: Thrives in ambiguity, takes initiative, and drives outcomes without waiting for permission
• Exceptional written and verbal communication: Can shift register fluently between partner-facing emails, internal Slack, leadership documents, and board-level narratives

Strong Nice-to-Haves

• Experience with embedded or platform business models (APIs, developer tools, B2B2B)
• Knowledge of payroll, HR tech, or fintech software ecosystems
• Experience managing partner P&Ls, cost-to-manage models, or portfolio-level financial analysis
• "Gets" the building-mode opportunity , has scaled a partner function from early stage, not just inherited a mature program

Our cash compensation amount for this role is targeted at:

$230,215 - $270,500 in San Francisco, CA; New York, NY $195,745 - $230,000 in Denver, CO; Phoenix, AZ; Atlanta, GA; Chicago, IL; Las Vegas, NV

If you are outside of the geographic areas above, your application will not be considered at this time. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because

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Gamma has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

Key Responsibilities:

• Evaluate, select, and implement a CLM platform, then design and own the legal intake and triage process, contract template library, clause bank, and self-serve resources that enable Sales and other teams to move faster with less legal touch
• Own the legal tech stack end to end: selection, implementation, configuration, training, and ongoing optimization, including knowledge management systems for executed agreements, approved positions, and precedent language
• Identify opportunities to automate repetitive legal workflows (NDAs, standard vendor agreements, routine approvals) and implement solutions
• Implement and manage Gamma's privacy program under attorney supervision, including data subject requests, privacy documentation, vendor privacy assessments, DPA negotiations, and cross-functional compliance initiatives
• Track deal flow, turnaround times, and bottlenecks, and build reporting and dashboards that give leadership visibility into legal workload, spend, and operational metrics
• As the legal team grows, help define roles, onboarding processes, and operational standards for new hires

Requirements:

• 5+ years of legal operations experience, with at least 2 years in-house at a technology or SaaS company
• Demonstrated experience building legal ops infrastructure from early stage: you've selected and implemented a CLM (Ironclad, DocuSign CLM, Juro, or similar), built intake workflows, and stood up reporting
• Strong technical fluency with the ability to evaluate legal tech tools and configure workflows, and experience managing contract lifecycle processes across both customer and vendor agreements
• Working familiarity with privacy compliance operations including DPA tracking, subprocessor management, and DSR workflows
• Project management discipline: you can run multiple concurrent workstreams, hit deadlines, and hold cross-functional stakeholders accountable
• A bias toward building systems over doing things manually
• Experience at a company navigating the consumer-to-enterprise transition, familiarity with SOC 2 audit processes and security compliance coordination, or exposure to AI-related compliance workflows (Nice to have)

Compensation Range:

The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $150K - $210K plus benefits & equity.

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Key Responsibilities:

• Build and maintain context infrastructure: Translate institutional business knowledge into structured formats so that AI tools can answer questions accurately.
• Design and run evaluation frameworks: Develop predefined test cases, accuracy benchmarks, and validation workflows that measure whether AI-generated insights are trustworthy.
• Build and orchestrate AI agent systems: Help design, build, and iterate on the agent architectures that power our analytics tools.
• Experiment and evaluate: Test prompt configurations, agent behaviours, and model outputs across different use cases.
• Develop internal AI tooling and workflows: Build tools and automations that improve DS&A's own efficiency.
• Build automated insight generation systems: Design and develop AI-powered systems that proactively surface patterns, anomalies, and meaningful changes in business data.
• Drive cross-functional adoption: Partner with GTM, Product, Finance, and other teams to onboard users, field questions, triage issues, and train stakeholders on how to get the most out of our AI-powered analytics tools.

Requirements:

• Strong SQL proficiency and experience working with modern data tools (dbt, Databricks, Snowflake, or similar).
• Clear, structured writing: Can translate complex business logic into documentation that both humans and LLMs can interpret.
• Hands-on experience with AI tools (Claude, ChatGPT, Cursor, or similar) beyond casual use.
• Cross-functional communication: Can partner with non-technical stakeholders to understand needs, triage issues, and drive adoption.
• Builder mindset: Comfortable picking up new technical skills, prototyping solutions, and iterating quickly.

Nice to Have:

• Experience with BI semantic modeling (Looker, Omni Analytics, or similar).
• Familiarity with Python and LLM APIs.
• Experience building evaluation or testing frameworks.
• Background in context engineering, knowledge management, or technical writing.
• Experience with agent architectures, prompt engineering, or AI system design.
• Familiarity with data science and ML concepts (e.g., experimentation, time series analysis, statistical modeling, clustering, anomaly detection).

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive.

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\ tonies is a globally leading interactive audio platform for children with over 10 million Tonieboxes and 125 million Tonies sold. \ \ ### You as part of tonies

\ At tonies, everything revolves around stories – they are at the heart of what we do. However, our success isn't just based on technology and creative ideas, but primarily on the passionate people who bring these stories to life every day. \ \ ### Your tasks and responsibilities will include:

\ Employee Lifecycle Management: You ensure a first-class experience for our employees. You manage all administrative steps – from the initial contract and changes during their career to appreciative offboarding and the creation of reference letters. \ Payroll & Benefits: You have a handle on the numbers. You maintain all salary and benefit data and work hand-in-hand with our external partners for preparatory payroll accounting. Your goal: 100% accuracy and punctuality. \ Onboarding Support: You share responsibility for a perfect start at tonies. You coordinate our Buddy Program and newcomer meetings to ensure new "Tonies" feel welcome from day one. \ HR Systems & Data Quality: As a "power user" for our HRIS (Personio), you ensure our digital personnel files are always up to date and comply with all legal requirements. \ Processes & Innovation: You have a drive to make things better. You challenge existing workflows, reduce manual effort, and leverage the potential of automation and AI to make our work more efficient. \ Knowledge Management: You make sure important information is easy to find. You expand our self-service resources so the team can find answers to HR questions quickly and independently. \ \ ### What we are looking for:

\ HR Background: You bring solid experience in HR administration and are well-versed in labor law and employee lifecycle processes. Experience with payroll, social security and company pension schemes is a plus. \ Passion for Tech & Tools: You enjoy working with modern HR systems. If you already know Personio, that’s great – otherwise, you are a quick learner when it comes to new tools. \ Structure & Composure: Even when things get busy, you keep an overview. You work very conscientiously and manage to juggle different tasks and deadlines with ease. \ Empathy & Service Mindset: You see yourself as an internal service provider and enjoy supporting our colleagues with competence and care. \ Problem-Solver Mentality: You don’t wait for things to happen; you tackle topics proactively and enjoy constantly developing processes. \ Communication: Since we work internationally, you communicate confidently in both German and English. \ \ ### Why tonies?

\ Global Teamwork: We work together across departments and national borders toward our vision of bringing the Toniebox into every child's room in the world. \ Come as you are: This applies not only to the dress code but to everything else as well. We believe you can only give your best when you truly feel comfortable. \ Mobility: Choose the offer that suits you best,a "Deutschlandticket Job" for unlimited mobility, a monthly subsidy of €50 for an office parking space, a leasing bike, or a remote work allowance. \ Security: Benefit from subsidies for capital-forming benefits (vermögenswirksame Leistungen), a company pension scheme, and occupational disability insurance. \ Rest & Rejuvenation: Enjoy 30 days of paid annual leave plus three additional days off (Rose Monday, Christmas Eve, and New Year's Eve). After one year of service, you can also use up to 10 "toniecation days" (unpaid leave). \ Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge. \ Language Learning & Mindfulness: Improve your communication skills with the Babbel app and find relaxation through our access to the Calm meditation app. \ Discounts: Benefit from attractive discounts on our entire tonies range. \ \ ### Good to know:

\ As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

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In this strategic role, you will be tasked with establishing a unified knowledge management and training strategy that can be re-architected to fully leverage AI, empowering the team and our global business partners to move faster and enabling employees to easily get the information they need to be productive in an AI-driven environment.

As a Sr. Training & Knowledge Management Manager, you will be responsible for:

• Strategizing and leading the development, championing, and execution of a multi-year strategic roadmap for the Legal team's Knowledge Management and Training program, ensuring alignment with broader organizational goals.

• Partnering across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics.

• Designing, hosting, and producing engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires.

• Leveraging broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume.

• Strategically building and optimizing legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases.

• Establishing standards for knowledge capture, lifecycle management, and governance, leveraging self-service technologies (e.g. AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information.

• Providing strategic oversight and professional guidance to the Training & Knowledge Management Specialist, driving departmental consistency and fostering career growth.

• Defining and reporting on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps, etc.) to the Director of Legal Operations to continually measure program effectiveness and inform future strategy.

• Proactively managing relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed.

This is an exciting opportunity to join a rapidly-growing team and contribute to the success of our organization. If you are a motivated and experienced professional with a passion for training and knowledge management, we encourage you to apply.

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Responsibilities:

• Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe.
• Establish KPIs and analytics to track the impact of enablement initiatives and make data-driven decisions.
• Create and publish Professional Services enablement calendar.
• Communicate enablement strategies, program progress, and readiness metrics clearly and concisely to senior ProServ leadership.
• Collaborate with a globally distributed team across multiple time zones and serve as the crucial bridge between Product, GTM Enablement, Partners, and Professional Services leadership, ensuring all teams are aligned on enablement priorities and product readiness.
• Understand the role of consulting at Stripe so that you confidently build new training programs and content focused on soft skill enablement.
• Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape.
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities to maintain Stripe's technical edge.
• Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
• Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep the Professional Services teams at the cutting edge.
• Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
• Be a key advocate and support for change management and best practices throughout the organization.

Requirements:

• 10+ years of experience in a technical consulting or enablement role.
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum.
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance.
• Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment.
• Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization.
• Passion for continuous learning and a solutions-oriented mindset.
• Experience with content creation, curation, and knowledge management platforms.

Preferred qualifications:

• Experience developing content for technical certifications.
• Professional experience using e-learning software and/or LMS.
• Experience working with payment industry and/or consulting.

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You'll define and ship AI-assisted workflows, self-service diagnostics, and platform integrations that reduce time-to-resolution and improve customer experience across our cloud.

Key responsibilities include:

• Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.

• Develop AI-powered assistants and automations that accelerate root-cause discovery, knowledge retrieval, and resolution quality.

• Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.

• Build self-service and guided diagnostics that empower Support/CX to resolve common issues and collect high-quality context for escalations.

• Codify reliability and support practices into services, APIs, and Kubernetes-native controllers/operators where appropriate.

• Partner with engineering leadership and internal stakeholders to prioritise roadmap initiatives, land adoption, and measure business impact.

• Participate in an on-call rotation for the tooling you own.

Minimum qualifications include:

• 4+ years of software or infrastructure engineering experience building and operating production services.

• Proficiency in Go or Python (or equivalent experience).

• Strong fundamentals in Linux, containers, and Kubernetes; comfortable debugging in distributed systems.

• Experience with observability (metrics/logs/traces) and using data to improve reliability and support outcomes.

• Demonstrated experience with incident management and steady-state operational excellence (e.g., progressive delivery, testing strategies, error budgets, fault-tolerant design).

• Comfort collaborating with multiple stakeholders (Support/CX, Product, SRE, and service owners).

Preferred qualifications include:

• Experience integrating or building support/operations tooling (e.g., ticketing/incident systems, status page, knowledge management, chat/alerting integrations).

• Experience automating manual workflows and stitching together productivity platforms.

• Familiarity with AI/ML tooling for retrieval, summarization, or copilot-style assistance.

• Experience codifying operational practices into Kubernetes controllers, operators, or platform services.

The base salary range for this role is $139,000 to $204,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave

• Company-paid Life Insurance

• Voluntary supplemental life insurance

• Short and long-term disability insurance

• Flexible Spending Account

• Health Savings Account

• Tuition Reimbursement

• Ability to Participate in Employee Stock Purchase Program (ESPP)

• Mental Wellness Benefits through Spring Health

• Family-Forming support provided by Carrot

• Paid Parental Leave

• Flexible, full-service childcare support with Kinside

• 401(k) with a generous employer match

• Flexible PTO

• Catered lunch each day in our office and data center locations

• A casual work environment

• A work culture focused on innovative disruption

Our Workplace

While we prioritise a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialised skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

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We are seeking a highly experienced and skilled Manager, Knowledge Management to join our Content & Knowledge Management (CKM) team in Community Support. As a Manager, Knowledge Management, you will be responsible for leading a group of content professionals responsible for capturing, curating, and codifying information,standardizing and structuring it so humans and machines can consume it.

Key Responsibilities:

• Collaborate closely with peer managers, including those for Help Center and Taxonomy & Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors

• Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze continuous improvement

• Coach, mentor, and grow a high-performing team: set clear goals, deliver regular feedback, develop craft and leadership skills, and build succession plans

• Articulate the key role knowledge plays on the success of support teams, including regular leadership updates, and structure and enable the team to ensure that human and virtual agents have the information they need at the ready

• Oversee processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness

• Act as DRI for content-related urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices

Requirements:

• 10+ years experience in content and knowledge management or related fields

• 4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of success providing coaching, feedback, and professional development opportunities to team members

• Proven understanding of emerging digital and knowledge management trends, ability to provide thought leadership, and capacity to inspire innovation in these spaces

• Extensive familiarity with different content management systems (ex: ContentStack), operational and project management applications (ex: Airtable, Asana, etc.), and AI solutions and tools

• Familiarity with Taxonomy and Information Architecture concepts

• Experience working with a customer service team and/or operations team in matrix global organizations is highly desirable

• Agile training/certification/experience, including scrum, kanban, nimble, is a big plus

• Travel may be required up to 10% of the time

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $160,000-$200,000 USD

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As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

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You'll be responsible for the entire procurement portfolio: from body and interior components to headlights and electronics, as well as adjustable aerodynamics systems. You'll accompany all vehicle projects - from the early concept phase to market launch. You'll plan and coordinate processes and timelines for vehicle projects in development. You'll manage procurement at the interface to external service providers. You'll coordinate color management of the entire vehicle. You'll perform drawing control and release management. You'll manage knowledge and know-how transfer.

What you need

You'll need a degree in economics or engineering or a comparable field (at least in the 3rd semester or in the gap year between bachelor and master). You'll need a secure handling of MS Office (especially Excel and PowerPoint). You'll need first experience with Sharepoint. You'll need strong team and communication skills. You'll need good English and very good German skills (at least B2).

Why this matters

This role is a great opportunity to gain experience in a dynamic and innovative company. You'll work with a team of experienced professionals who are passionate about their work. You'll have the chance to develop your skills and knowledge in a variety of areas, including procurement, project management, and knowledge management.

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