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You&#39;ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Own Academy publishing and learner flow</li>\n<li>Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences</li>\n<li>Ensure Academy content is structured clearly, tagged correctly, QA&#39;d thoroughly, and published with a consistently high quality bar</li>\n<li>Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy</li>\n</ul>\n<ul>\n<li>Build high-quality learning content</li>\n<li>Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content</li>\n<li>Create learning assets across formats, including written guidance, modules, video, demos, and 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As the technical architect behind our automation strategy, you&#39;ll train our Fin AI agent, build intelligent workflows, and ensure users receive fast, accurate answers at scale.</p>\n<p>You&#39;ll work at the intersection of customer empathy and technical execution, turning support patterns into automated solutions that improve over time. This involves maintaining a best-in-class Help Center, designing custom procedures for complex queries, and using performance data to continuously raise the bar.</p>\n<p>Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. 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On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.</li>\n</ul>\n<ul>\n<li>Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.</li>\n</ul>\n<ul>\n<li>For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.</li>\n</ul>\n<ul>\n<li>We are unable to provide visa sponsorship.</li>\n</ul>\n<ul>\n<li>For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.</li>\n</ul>\n<p>Compensation and Benefits:</p>\n<p>US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. 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Passion for technological advancements and innovation in business.</p>\n<p>Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.</p>\n<p>Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0db4ebfa-25c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/5099665007","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time|part-time|contract","x-salary-range":"$35/hour - $90/hour","x-skills-required":["customer experience","client success","relationship management","zendesk","intercom","salesforce service cloud","gainsight","totango","helpdesk ticketing systems","knowledge bases","playbooks","voice-of-customer transcripts","health score frameworks","reading and writing informal and professional English","communication","interpersonal","analytical","organizational skills","autonomous judgment"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:23:36.289Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer experience, client success, relationship management, zendesk, intercom, salesforce service cloud, gainsight, totango, helpdesk ticketing systems, knowledge bases, playbooks, voice-of-customer transcripts, health score frameworks, reading and writing informal and professional English, communication, interpersonal, analytical, organizational skills, autonomous judgment"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4f2c94ba-666"},"title":"Player Engagement Agent (non-voice)","description":"<p><strong>Role Overview</strong></p>\n<p>As a Player Engagement Agent, you&#39;ll serve as the essential link between our clients and the gaming community. 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