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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4f2c94ba-666"},"title":"Player Engagement Agent (non-voice)","description":"<p><strong>Role Overview</strong></p>\n<p>As a Player Engagement Agent, you&#39;ll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p><strong>What We&#39;re Looking For</strong></p>\n<p>Our PE Agent has a knack for the following skills:</p>\n<p><strong>Communication</strong></p>\n<ul>\n<li>Deliver excellent customer support to players.</li>\n<li>Investigate and resolve player inquiries promptly through ticketing, email, or chat.</li>\n<li>Assist internal teams with project-related requests, ensuring smooth collaboration.</li>\n<li>Play a crucial role in gathering and delivering player feedback according to established procedures.</li>\n<li>Provide translations when required to ensure seamless communication.</li>\n</ul>\n<p><strong>Analytics</strong></p>\n<ul>\n<li>Maintain accurate and detailed reports to keep processes streamlined.</li>\n<li>Ensure prompt escalation of issues following established procedures.</li>\n<li>Contribute to smoother support processes with personalized macros and knowledge base.</li>\n<li>Play a part in maintaining high-quality standards through the QC process.</li>\n</ul>\n<p><strong>Leadership</strong></p>\n<ul>\n<li>Take part in valuable training sessions to enhance your skills and knowledge.</li>\n<li>Manage your time effectively and responsibly to meet players&#39; needs.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p>You&#39;d be a great fit for this role if you have:</p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher.</li>\n<li>Excellent communication skills for effective player support.</li>\n<li>Flexibility to adapt to various situations and player needs.</li>\n<li>Accountability and reliability in handling player inquiries and issues.</li>\n<li>Proactivity in identifying and addressing player concerns proactively.</li>\n<li>Proficiency in navigating knowledge bases for efficient support.</li>\n<li>Basic troubleshooting skills to assist players with technical challenges.</li>\n<li>Availability for full-time work, including weekends and holidays.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:</p>\n<ul>\n<li>Non-taxable Allowances</li>\n<li>HMO and Life Insurance</li>\n<li>Paid Time Offs</li>\n<li>Annual Wellness Subsidy</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4f2c94ba-666","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/8D5E51648E","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Customer Support","Problem-Solving","Time Management","Language Proficiency","Knowledge Base Navigation","Troubleshooting"],"x-skills-preferred":["Previous Customer Service experience","Similar experience in Email or Live Chat Support","Knowledge of community platforms (e.g. Discord, Slack)"],"datePosted":"2026-03-09T10:55:53.639Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig, Metro Manila, Philippines"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Communication, Analytics, Leadership, Customer Support, Problem-Solving, Time Management, Language Proficiency, Knowledge Base Navigation, Troubleshooting, Previous Customer Service experience, Similar experience in Email or Live Chat Support, Knowledge of community platforms (e.g. Discord, Slack)"}]}