The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Creation and maintenance of in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

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The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Create and maintain in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

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Responsibilities

• Execute and innovate menus focused on plant-forward, Mediterranean-inspired cuisine while aligning with budget targets.
• Prepare retail products for Grocer, including smoothies, juices, dips and spreads, dressings, sandwiches, bowls, salads, wraps, soups, grazing boards, and health-focused grab-and-go meals, with attention to portion control and cost efficiency.
• Manage daily kitchen operations with a focus on labor and food cost control, waste reduction, and consistent adherence to food safety and quality standards.
• Monitor and optimize food costs through sourcing fresh, local, seasonal ingredients, vendor negotiation, and maintaining accurate inventory and ordering systems.
• Develop and manage kitchen budgets, track expenses, and ensure operations stay within financial targets while contributing to overall profitability.
• Train, supervise, and motivate kitchen staff to maintain high productivity, efficient prep times, and minimal overtime, while upholding Flow’s standards.
• Oversee catering logistics, ensuring efficient planning, resource use, and profitable execution of on-site and off-site events.
• Maintain a clean, organized, and compliant kitchen environment that supports both culinary excellence and operational efficiency.

Ideal Background

• 5–8+ years of culinary experience, with at least 2–3 years in a leadership role (Head Chef, Sous Chef, or Kitchen Manager), preferably in high-volume or multi-unit environments.
• Experience overseeing full P&L or kitchen financial performance, including food cost, labor, and vendor management.
• Background in multi-outlet operations, catering, or retail food concepts (e.g., grab-and-go, markets, or commissary kitchens) is strongly preferred.
• Experience in scaling kitchen operations or opening new concepts/locations is a plus.
• Exposure to hospitality-driven or lifestyle brands (luxury, wellness, or community-focused concepts) is a strong advantage.

Additional Information Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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