07b9d38a-4c0 Supervisor, IT Service Delivery The Desktop Support Supervisor leads the frontline end-user support function, partnering with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high-quality technology experience.

This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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]]> full-time mid onsite $79,000 - $110,000 a year ITIL Foundation certification, Experience working with ITSM platforms such as ServiceNow or Jira Service Management, Familiarity with reporting dashboards or ITSM analytics tools, Strong troubleshooting skills across hardware, software, networking, and identity issues, Excellent communication, prioritization, and customer service skills, Degree in Information Technology or related field IT Technology Shield AI https://logos.yubhub.co/shield.ai.png Shield AI is a venture-backed deep-tech company founded in 2015, developing intelligent systems to protect service members and civilians. https://www.shield.ai https://jobs.lever.co/shieldai/72eec21f-0a5d-424e-b5c0-6f14429d40c0 2026-04-17 0530c061-935 FBS Workflow Optimization Consultant Our client is seeking a Workflow Optimization Consultant to drive operational efficiency across the Digital Workplace organization and support process optimization needs across the broader enterprise. This role will partner with Digital Workplace leaders to analyze, redesign, and modernize workflows, embedding an AI-first mindset and identifying where AI and automation can meaningfully improve performance. The ideal candidate is a strategic thinker with deep process expertise, strong analytical skills, and the ability to use AI tools within their own work to accelerate analysis, documentation, and insights.

Responsibilities

  • Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
  • Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
  • Serve as a consultative resource to departments seeking to streamline their operations.
  • Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
  • Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

  • Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
  • Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
  • Maintain clear, accurate, and AI-enhanced process documentation.
  • Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
  • Ensure changes adhere to ITIL best practices and operational readiness.
  • Define KPIs and success criteria for each improvement.
  • Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

  • Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
  • Experience supporting or enabling AI and automation initiatives.
  • Expertise in process mapping, workflow analysis, and journey mapping.
  • Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
  • Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
  • Ability to analyze operational performance using Excel or Power BI.
  • Excellent facilitator and communicator.
  • Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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]]> full-time mid remote Microsoft Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Lean, Six Sigma, ServiceNow, Jira Service Management, Excel, Power BI, AI, Automation, Digital Workplace, End-User Computing, IT Service, Enterprise Operations IT Finance Capgemini https://logos.yubhub.co/view.com.png Capgemini is one of the world's largest insurance groups, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion. https://jobs.workable.com https://jobs.workable.com/view/94AK8LuTtb9uEUFfHkVK4Z/remote-fbs-workflow-optimization-consultant-in-mexico-at-capgemini 2026-03-09 26c5ed86-a38 FBS Help Desk Analyst I Our client is seeking a FBS Help Desk Analyst I to provide technical phone support for customers and conduct problem analysis for incidents involving moderately high complexity. The successful candidate will be responsible for providing basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. They will also act as a representative of technical services to customers, initiating, escalating or resolving problem tickets and/or service requests. ### Essential Job Functions - Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Acts as representative of technical services to its customers. Initiates, escalates or resolves problem tickets and/ or service requests. - Troubleshoots and resolves technical problems, escalates to support resources. - Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations. - Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s). - Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner. - Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources. - Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers. - Must be able to provide clear, concise, information through written and verbal communications. - Provides comprehensive help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Conducts problem determination for incidents/ problems involving medium to moderately high complexity using documented procedures and available tools. - Using appropriate tools, escalates and coordinates problems to internal IT partners and external vendors. - Take part in mentoring process. - Comprehensive knowledge of all site standard equipment and facilities. - Advanced knowledge of non-standard but commonly used products including escalation procedures. - Is able to partner with internal IT operations and external vendors to solve technical problems ### Requirements - High school diploma or equivalent required. Bachelor’s degree preferred or equivalent relevant business experience or certifications - 1+ year of helpdesk analyst experience plus related technical knowledge or experience - Fluent English ### Software / Tool Skills Must: - Service now – Entry level (1-3 years) or equivalent: 1.      BMC Helix ITSM (Remedy) 2.      Cherwell Service Management (Ivanti Neurons for ITSM) 3.      Freshservice (by Freshworks) 4.      Jira Service Management (by Atlassian) 5.      Ivanti Service Manager 6.      ManageEngine ServiceDesk Plus 7.      SysAid 8.      TOPdesk 9.      SolarWinds Service Desk 10\. Zendesk for ITSM Nice to have: ·       MS Office Suite - Entry Level (1-3 Years) ·       AWS - Entry Level (1-3 Years) ·       IT Hardware - Entry Level (1-3 Years) ·       OneDrive - Entry Level (1-3 Years) ·       Microsoft Edge - Entry Level (1-3 Years) ·       Chrome Browser - Entry Level (1-3 Years) ·       Intune - Entry Level (1-3 Years) ·       IPhone Mobile - Entry Level (1-3 Years) ·       OKTA - Entry Level (1-3 Years) ·       Outlook - Entry Level (1-3 Years) ·       MS Teams - Entry Level (1-3 Years) ·       Azure - Entry Level (1-3 Years) ### Benefits Competitive compensation and benefits package: 1\. Competitive salary and performance-based bonuses 2\. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. 3\. Career development and training opportunities 4\. Dynamic and inclusive work culture within a globally renowned group 5\. Private Health Insurance 6\. Pension Plan 7\. Paid Time Off 8\. Training & Development Note: Benefits differ based on employee level.

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]]> full-time entry remote IT Support and Troubleshooting, Service now, BMC Helix ITSM (Remedy), Cherwell Service Management (Ivanti Neurons for ITSM), Freshservice (by Freshworks), Jira Service Management (by Atlassian), Ivanti Service Manager, ManageEngine ServiceDesk Plus, SysAid, TOPdesk, SolarWinds Service Desk, Zendesk for ITSM, MS Office Suite, AWS, IT Hardware, OneDrive, Microsoft Edge, Chrome Browser, Intune, IPhone Mobile, OKTA, Outlook, MS Teams, Azure IT Finance Capgemini https://logos.yubhub.co/view.com.png Capgemini is one of the world's largest insurance groups, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion. https://jobs.workable.com https://jobs.workable.com/view/fhvzD6YKwJzTmuq3e7kvgF/remote-fbs-help-desk-analyst-i-in-colombia-at-capgemini 2026-03-09 56026da8-ce4 FBS Workflow Optimization Consultant Our client is seeking a Workflow Optimization Consultant to drive operational efficiency across the Digital Workplace organization and support process optimization needs across the broader enterprise. This role will partner with Digital Workplace leaders to analyze, redesign, and modernize workflows, embedding an AI-first mindset and identifying where AI and automation can meaningfully improve performance. The ideal candidate is a strategic thinker with deep process expertise, strong analytical skills, and the ability to use AI tools within their own work to accelerate analysis, documentation, and insights.

Responsibilities

  • Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
  • Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
  • Serve as a consultative resource to departments seeking to streamline their operations.
  • Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
  • Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

  • Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
  • Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
  • Maintain clear, accurate, and AI-enhanced process documentation.
  • Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
  • Ensure changes adhere to ITIL best practices and operational readiness.
  • Define KPIs and success criteria for each improvement.
  • Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

  • Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
  • Experience supporting or enabling AI and automation initiatives.
  • Expertise in process mapping, workflow analysis, and journey mapping.
  • Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
  • Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
  • Ability to analyze operational performance using Excel or Power BI.
  • Excellent facilitator and communicator.
  • Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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]]> full-time senior remote Microsoft Copilot, Power Automate, Power Apps, Power BI, Lean, Six Sigma, ITIL, Excel, Process mapping, Workflow analysis, Journey mapping, AI, Automation, Digital enablement, Microsoft 365 productivity tools, ServiceNow, Jira Service Management IT Finance Capgemini https://logos.yubhub.co/view.com.png Capgemini is one of the world's largest insurance groups, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion. https://jobs.workable.com https://jobs.workable.com/view/ukw8DeMFzEPUkjaymnVpD4/remote-fbs-workflow-optimization-consultant-in-brazil-at-capgemini 2026-03-09