Responsibilities:

• Day-to-day operations of Mainframe computing platform, ensuring high availability including hardware and software components.
• Monitoring and support of Mainframe Consoles, HMC, TEP, and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
• First-line support for all z/OS, JES2, and JES3, and middleware issues using documented operating procedures. Perform first-level diagnosis, escalate to system programmers or application teams if needed.
• Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
• Maintain accurate operational procedures, run books, and incident logs.
• Participate in disaster recovery planning and testing.
• Suggest automation opportunities and process improvements.
• Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first-line closure of issues.
• Manage bridge calls during incidents.
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment, and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
• Work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross-functional teams
• Participate in standup meeting on a daily basis and discuss operational issues
• Actively participate in the analysis and review of proposed system configuration changes/maintenance
• Focus on Process adherence, process improvements, knowledge management, and Problem Management
• Support efforts on Security & Control processes and Audit comments
• Support 24/7 operations & flexible timings, Global operations support
• Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

Qualifications:

• Certified in ITIL
• Must have experience in handling teams across 24x7 shifts
• Must be hands-on with Console Operations and Batch processing

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