Presales Engineer · Twilio

Sat, 25 Apr 2026 21:03:17 GMT
Engineering

Twilio · Remote - United Kingdom · remote

Join the team as our next Presales Engineer for our Twilio Communications EMEA team.

As a Presales Engineer, you will be responsible for delivering the technical win and product fit to our customers across the EMEA region. You will work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.

Key responsibilities include:

Building a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.

Taking part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.

Developing subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.

Leading technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.

Building and presenting powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.

Forming an understanding of a customers business and helping solve problems they’ve identified as well as uncover areas of opportunity.

Building trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation.

Contributing to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Qualifications include:

At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space.

Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.

Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs.

Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.

An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.

Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products.

Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.

Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:

Backend (Java, C#, Node.js, Python or PHP).

Web (JS, React).

Experience with designing and consuming REST APIs.

Desired qualifications include:

Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc).

Familiarity with Mobile development, especially for iOS and Android.

Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.

Experience with automation, cloud-native development and skills with a major cloud platform.

Experience with sales methodologies.

Additional language speaker a plus, specifically French or Hebrew.

This role will be remote and based in the UK, with approximately 35% travel anticipated to help you connect in-person in a meaningful way.