The ideal candidate will act as the fractional CMO of the region, holding the responsibility of a fully integrated field marketing plan aligned with the revenue goals of each APJ priority country, with a focus on building high-quality net new pipeline and accelerating existing pipeline.

Key responsibilities include naturating and executing strategic field marketing plans in the APJ region, collaborating closely and regularly with the APJ channel sales team on GTM initiatives with channel partners, managing, building and maintaining relationships with key channel partners in the region, and tracking the effectiveness of regional marketing efforts by analysing SFDC data and gathering qualitative feedback from the field in an effort to provide actionable insights for continuous improvement.

The successful candidate will have a Bachelor's degree in Marketing, Business Administration, or related field, be based in Singapore, and have 10+ years of experience in an APJ field marketing role (2+ years of cybersecurity industry experience is a plus), and at least 3 - 5 years of experience working with channel partners.

Strong interpersonal and collaboration skills, ability to travel along within APJ 20% of the time, and strong written and verbal communication skills in English and Mandarin; Japanese language proficiency preferred.

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Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!

What are we looking for?

Our PS Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.
• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.
• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.
• Business: Master the gameplay knowledge of our products to serve players better, familiarity with Helpshift/Zendesk or other CRM tools for seamless support, knowledge of macros customization for streamlined responses, and experience with MS Office or Google Suite apps for documentation.

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level (JLPT N1) Japanese language proficiency, with English at (B2) level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists.
• If the interview outcome is positive, we invite you to our online assessment (English and Japanese) to better evaluate your written skills.
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

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You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Native level Japanese language proficiency, with Business level English (B2) level
• Experience in the service industry or experience in customer support
• Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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