This role requires strong technical depth, sound operational judgment, and comfort operating in a fast-moving environment. You will work closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity.

Key responsibilities include administering identity and access management platforms, managing macOS and Windows endpoints, administering ITSM platforms, and troubleshooting across SaaS, endpoint, identity, and network layers. You will also create and maintain technical documentation for systems and operational procedures.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including medical, dental, and vision insurance, company-paid life insurance, voluntary supplemental life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, ability to participate in employee stock purchase program (ESPP), mental wellness benefits through Spring Health, family-forming support provided by Carrot, paid parental leave, flexible PTO, catered lunch each day in our office and data center locations, and a casual work environment.

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This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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