You will contribute to Incident/Major Incident Reviews and execute incident management practice, participating in management escalation calls.

This role requires you to be on-call 24x7 every 3rd week, plus some holidays, and work up to 60% remotely.

The successful candidate will have a bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electronic Engineering, or a related field, and 4 years of related work experience.

Key responsibilities include: Triaging and managing major IT service incidents Analyzing IT service incident root causes and solutions Communicating major IT service incident status to business stakeholders Creating reports using ServiceNow Following Information Technology Infrastructure Library (ITIL) practices, framework and standards

In return, you will have access to a competitive Total Reward Package, including a robust Wellness Hub, and tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

Pay Range: $120,000.00 to $130,000.00 per year.

XML job scraping automation by YubHub

At Coinbase, our mission is to increase economic freedom in the world.

We’re seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

As an Internal Audit IT Manager, you will own end-to-end delivery of complex IT and security audits across our cloud infrastructure, security operations, and crypto-native systems.

Key responsibilities include:

• Owning end-to-end delivery of IT and security audits, from risk assessment and scoping through planning, fieldwork, testing, reporting, and issue validation,covering cloud infrastructure (AWS, GCP), security operations, identity and access management, data protection, IT asset management, vendor/third-party risk, and key in-scope products and services including blockchain infrastructure, centralized and self-hosted wallets, and cold storage.

• Driving AI-enabled audit execution, designing and implementing data analytics, automation, and Generative AI solutions to modernize how we audit (e.g., continuous monitoring, anomaly detection, automated evidence retrieval, AI-assisted workpaper drafting),while maintaining rigorous human-in-the-loop validation to ensure accuracy and audit-quality conclusions.

• Executing audits aligned with the multi-year IT and security audit roadmap, coordinating coverage with co-sourced partners and cross-functional risk initiatives while ensuring alignment with Coinbase's enterprise risk profile, technology strategy, and regulatory expectations across regions (US, EMEA, APAC).

• Driving high-quality, risk-based findings and executive-level reporting, distilling key themes, emerging risks, and root causes into clear, concise materials for senior management and the Chief Audit Executive,ensuring findings are appropriately documented and supported by evidence.

• Partnering with technology and security leadership across Engineering, Security, Infrastructure, Product, and Operations to build trusted relationships, challenge control design, and advise on pragmatic, risk-based, scalable remediation while maintaining third-line independence.

• Driving disciplined issue management, ensuring timely, risk-based remediation by management, high-quality root cause analysis, and validation of remediation activities,escalating delays or thematic concerns to senior leadership as needed.

• Evaluating and developing talent, assessing candidates and helping build a high-performing, technically credible audit team.

Requirements include:

• 7+ years of experience in IT/security internal audit, technology risk, or first-line security/engineering roles with significant controls exposure.

• Experience working in a fast-paced, cloud-native, or engineering-driven environment where technology and security practices evolve rapidly.

• Hands-on audit experience with cloud platforms (AWS, GCP), including IAM policies, security configurations, logging/monitoring, and CI/CD pipelines.

• AI-forward mindset with demonstrated experience applying Python, SQL, or AI tools to audit or security work, building workflows rather than just prompting.

• Relevant professional certifications (e.g., CISA, CISSP, CIA, CISM) required; CPA or CFE a plus.

• Working knowledge of key frameworks such as NIST CSF, COBIT, SOC 2, and ITIL.

• High EQ and collaborative style.

• Proven ability to translate complex technical findings into clear, executive-ready narratives for both technical and non-technical audiences.

• Ability to manage multiple audits and initiatives across time zones (EMEA, APAC) with minimal oversight.

• Demonstrated leadership and team-development experience, including mentoring, coaching, and managing direct reports.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to have:

• Experience auditing or building blockchain infrastructure, crypto custody, or wallet systems (hot/cold storage).

• Background in a high-growth or rapidly scaling environment with complex, evolving technology stacks.

• Experience with GRC platforms (Workiva, Archer, AuditBoard) or building custom audit automation tooling.

• Familiarity with DORA, MiCA, or crypto-specific regulatory frameworks.

XML job scraping automation by YubHub

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About the Role

We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks.

Key Responsibilities:

• Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
• Drive a culture of continuous improvement by championing standardization, optimization, and automation.
• Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.

Who you are:

You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• Experience: 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle. 4+ years managing a major DCIM platform (Nlyte preferred).
• Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
• Experience with leading change management in ERP and asset management transformation efforts.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to equip developers with the tools and systems they need to build a better web. This includes BGP surveillance, 1.1.1.1, and other projects that help the world become a better place.

XML job scraping automation by YubHub

This role blends hands-on technical expertise with leadership responsibilities, guiding a team of Desktop Engineers and Support Analysts while driving modernization initiatives across device management, imaging, patching, software deployment, and endpoint security.

The ideal candidate is a forward-thinking technical leader with strong communication skills, deep experience in modern endpoint management platforms, and a passion for automation, standardization, and continuous improvement.

Responsibilities:

• Oversee the engineering, automation, and lifecycle management of all corporate endpoints
• Guide a team of Desktop Engineers and Support Analysts
• Drive modernization initiatives across device management, imaging, patching, software deployment, and endpoint security

Required qualifications:

• 5+ years of experience in Desktop Engineering, Endpoint Management, or EUC roles
• 2+ years in a technical lead or mentorship capacity
• Deep experience with modern endpoint management platforms (Intune, Jamf, SCCM/MECM)

Preferred qualifications:

• Experience with Conditional Access, identity-driven security, and Zero Trust concepts
• Familiarity with endpoint analytics, telemetry, or monitoring tools
• Experience with virtual desktop platforms (Azure Virtual Desktop, Citrix, VMware Horizon)
• Relevant certifications (Microsoft, Jamf, ITIL, CompTIA)

XML job scraping automation by YubHub

This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

XML job scraping automation by YubHub

This is a senior individual contributor role responsible for end-to-end infrastructure ownership , spanning on-premises systems, cloud platforms, endpoint environments, identity services, and local engineering support.

The Staff Systems Administrator operates with significant independence, defining priorities, executing improvements, and ensuring operational resilience with minimal oversight.

This role requires a self-starter who can design, implement, support, and continuously improve infrastructure in a secure, performance-driven environment while also maintaining hands-on ownership of end-user systems and service delivery.

You will function as the accountable infrastructure lead for your environment, ensuring it remains secure, compliant, scalable, and highly available , while continuing to deliver responsive support to engineering and business teams.

Infrastructure Ownership (On-Prem & Cloud):

• Own and operate on-premises and cloud infrastructure, including servers, virtualization, storage, identity platforms, and core enterprise services.

• Administer Azure/AWS environments, ensuring availability, performance, monitoring, backup, and disaster recovery readiness.

• Maintain secure system configurations, patching, vulnerability remediation, and infrastructure hardening.

• Operate effectively within a controlled, security-sensitive environment with segmented systems and defined access boundaries.

• Identify risks and independently drive modernization, scalability, and resilience improvements.

Identity, Security & Operational Excellence:

• Administer Active Directory and Entra ID (Azure AD), enforcing role-based access and secure configuration standards.

• Ensure compliance with internal controls, documentation requirements, and audit readiness expectations.

• Own IT asset lifecycle management, vendor coordination, licensing oversight, and operational reporting.

• Contribute infrastructure patterns and operational standards that can scale across similar environments.

End-User & Engineering Support:

• Provide hands-on support across Windows, macOS, and Linux endpoints, including advanced troubleshooting and escalation management.

• Lead onboarding and offboarding processes, including device provisioning, access configuration, and endpoint compliance validation.

• Support engineering systems, lab environments, and secure connectivity needs.

• Remove operational IT friction so engineers and business teams remain focused on mission delivery.

Required qualifications:

• 12+ years of experience in systems administration, enterprise IT operations, or infrastructure engineering.

• Demonstrated experience independently owning and operating IT infrastructure in complex environments.

• Strong hands-on expertise across:

• Windows, macOS, and Linux systems

• Server administration and virtualization

• Cloud platforms (Azure and/or AWS)

• Identity platforms (Active Directory, Azure AD / Entra ID)

• Experience managing infrastructure in segmented, regulated, or security-sensitive environments.

• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewall concepts).

• Experience with endpoint management platforms (Intune, Jamf, or equivalent).

• Experience implementing backup, disaster recovery, and monitoring solutions.

• Strong documentation discipline and operational rigor.

• Proven ability to work with minimal supervision and drive outcomes independently.

Preferred qualifications:

• Experience supporting engineering, R&D, or defense-oriented teams.

• Experience operating in startup or high-growth environments.

• Familiarity with DevOps tooling (Azure DevOps, GitHub, CI/CD environments).

• Scripting or automation experience (PowerShell, Bash, Python).

• Experience supporting air-gapped or isolated infrastructure environments.

• ITIL knowledge or certifications.

• Relevant industry certifications (Microsoft, AWS, VMware, CompTIA, etc.).

XML job scraping automation by YubHub

The Systems Administrator will report administratively to local India leadership while receiving functional direction, priorities, and technical oversight from U.S. Enterprise IT. The ideal candidate is a service-oriented generalist who combines strong hands-on technical skills with operational discipline and a security-first mindset.

Service Delivery & End User Support: Serve as the primary IT support contact for AI Hive India employees. Provide hands-on troubleshooting for hardware, software, and connectivity issues. Manage onboarding and offboarding, including: Device imaging and provisioning Account setup and access configuration Endpoint compliance validation Deliver high-quality, responsive customer service and maintain accurate documentation.

Hardware Build & Provisioning: Image, configure, and deploy laptops (Windows, macOS, Linux). Build and configure local servers as required Maintain spare inventory and coordinate hardware replacements. Support hardware refresh cycles and large-scale rollouts. Coordinate with vendors for procurement, warranty, and repairs.

IT Asset & Lifecycle Management: Own local IT asset lifecycle management from procurement through retirement. Maintain accurate inventory tracking and compliance documentation. Ensure software license compliance and audit readiness. Generate reports as required for operational and compliance needs.

Engineering Environment Support: Provide Linux workstation and engineering endpoint support. Support development-related hardware and lab environments. Assist with secure connectivity used by engineering teams. Proactively resolve IT issues impacting developer productivity. Ensure engineering staff are not burdened with operational IT responsibilities.

Projects & Cross-Functional Collaboration: Execute work plans and priorities defined by U.S. CIO and Enterprise Operations. Coordinate effectively across time zones. Contribute to infrastructure models that can be replicated across additional entities.

XML job scraping automation by YubHub

This role will involve new technology implementations and managing the support of current infrastructure including working with supporting vendors.

The Senior Manager, IT infrastructure will have a deep and broad knowledge of networking, virtualization, server, storage, and operating system technologies, both on-premise as well as in the GCP cloud.

This position will work closely with the Information Security team to ensure a compliant and secure infrastructure environment.

The role reports to the Director, IT. This role will be a Hybrid role.

Responsibilities:

• Leads team of network engineers, system administrators, lab system administrators to support Freenome infrastructure (On prem, Labs and GCP).
• Problem Solving, collaboration, solid comprehension of cloud, virtualization, storage, networking, software and hardware, strategic planning, leadership, mentorship, creating and giving presentations.
• Identify, create, and apply process improvement to increase product and service quality to achieve business objectives.
• Contributes to defining the department's long-term strategy and goals.
• Collaborate with the Help desk and Business Application team to define and implement the infrastructure needed for day to day operations.
• Ensures data security and disaster recovery protocols are in place. Ensuring compliance with regulatory requirements.
• Develops and creates standardized processes and procedures to guide documentation and knowledge base development for IT infrastructure operations support.
• Develops and supports standards for enterprise-wide use of resources. Recommends enterprise level strategies and goals for infrastructure hardware and software procurement and deployment. Writes detailed scopes of work for staff projects.
• Plan, communicate, and deploy changes to IT infrastructure per standard change management process and scheduled maintenance windows. Coordinate IT change and maintenance activities with business stakeholders.
• Maintains IT infrastructure and network diagrams, asset/equipment inventory and IT change/incident logs.
• Supports IT audits and conduct IT systems/network vulnerability scanning, patching and hardening.
• Manage external vendor relationships.

Must haves:

• 7+ years’ experience in a technology leadership/management role.
• Strong management and technical skills, most notably architect-level skills in virtualization, systems administration, scalable upgrade and migration strategies, networking, and storage. Possess the technical expertise with virtualization and network infrastructure technologies such as VMware vSphere, LAN and WAN.
• 5+ years of experience managing or maintaining enterprise IT infrastructure (Network, IaaS, PaaS, and/or Security).
• Experience in a continuous improvement environment with a track record of achieving significant continual development.
• Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required.
• 7+ years of experience with Windows 10/11, Windows server, DAS/NAS/SAN, Google workspace, and GCP.
• Strong knowledge of security access controls, policies, groups, rights, and permissions.
• Familiarity with IT GRC (BCDR, ITSM/ITIL, SOX, ISO, PCI, HIPAA, GMP, GDPR, FDA 21 CFR Part 11).
• Ability to document and explain complex technical solutions to management and other non-technical staff.
• Strong customer service and time management skills, with the ability to work effectively in a dynamic, and fast-paced environment.
• Flexibility to work weekends and after hours for IT projects/maintenance (on occasion).

Nice to haves:

• Bachelor's degree in MIS/CIS, Computer Science or equivalent professional experience.
• Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred.
• Experience with GMP systems and IT systems change management process.
• Experience with Juniper, Meraki, Netapp, VmWare, and Google workspace.

Benefits and additional information:

• The US target range of our base salary for new hires is $180,975 - $232,575.
• You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.
• Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education.
• We invite you to check out our career page @ https://freenome.com/job-openings/ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• #LI-HYBRID

XML job scraping automation by YubHub

This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.

Responsibilities:

• Design and develop metrics and reports using data from Helix, and other data sources
• Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
• Support and enhance existing metrics and reports
• Support and enhance the Helix (SQL server) data mart
• Act as a liaison to the Data and Analytics reporting team for support and requirements
• Analyze data for trends, root cause, and performance issues
• Validate data accuracy
• Identify and troubleshoot data issues
• Work with vendors as appropriate to resolve data issues or discuss requirements
• Identify metrics and reports that will help improve TO processes
• Track and report status of metrics and reporting projects

XML job scraping automation by YubHub

We are seeking an experienced professional to join our Audio Visual team at Stripe. As a key member of this team, you will be responsible for researching and developing new AV experiences and standards, event production and operation, and project management ranging from office builds to technology rollouts.

Responsibilities:

• Research and develop AV technology standards across our offices
• Serve as the highest point of escalation internally for AV issues and incidents of varying complexity and criticality
• Maintain best-in-class in-office collaboration support through cross-functional communication and partnership
• Contribute directly to the upleveling and maturation of our services and process, keeping in mind scalability, efficiency, and organization
• Work directly on and support when needed the production and operation of our highest-tiered internal events, such as our Company All Hands
• Ensure the AV experience at Stripe is equitable and consistent across the globe by leveraging remote-managed technologies
• Own and manage the design, procurement, installation, and sign-off of new office builds and retrofits
• Develop run books and document processes to ensure repeat success for operational support teams and fellow Stripes

Requirements:

• 5+ years of relevant experience in an enterprise environment scaling build and deployment processes
• Prior experience delivering, developing, and writing complex technical solutions
• High-level knowledge of AV hardware & software infrastructures
• Working consistently and effectively to collaborate within a global team
• Strong understanding of streaming and event production workflows and the necessary protocols
• Ability to design and support high-complexity production spaces as well as standardized conference room systems
• Experience with managing multiple vendors globally to ensure multiple overlapping projects are delivered on time
• Strong problem-solving skills using a solution-oriented mindset and able to drive issues to resolution
• Experience being a catalyst for positive change in a global organization
• Experience empowering the team and leading with empathy and integrity
• Precise communication skills, both written and verbal

Preferred Qualifications:

• CTS and/or CTS-D certification
• Q-Sys Level 1+ certification
• Dante levels 1–3 certification
• Experience with QSC and Crestron programming
• Project Management experience
• AV managed services oversight inline with ITIL 4 frameworks

Please note that the preferred qualifications are a bonus, not a requirement.

XML job scraping automation by YubHub

Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

Requirements:

• Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent work experience).
• 5+ years of experience working with the ServiceNow platform in an analyst or administrator role.
• Strong knowledge of ITSM processes and ITIL framework.
• Experience with ServiceNow reporting, dashboards, and performance analytics.
• Familiarity with Flow Designer, Business Rules, and basic scripting is a plus.
• Excellent analytical, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., CIS-ITSM, CAD) preferred.

Benefits:

• Competitive compensation and benefits package:
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally renowned group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

XML job scraping automation by YubHub

This role develops, manages and maintains client group SLAs with our IT vendors that assemble the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.

Key Responsibilities:

• Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required
• Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts
• Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs
• Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs
• Understands any business variation in operational demand and engages appropriate suppliers to meet business needs
• Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate
• Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers
• Explains detailed charges/costs to the business and understands charging principles
• Understands and implements business throughput measures
• Mentors/coaches lower-level staff

Requirements:

• 4-6 years of experience in a similar role
• BS in Computer Science or similar
• Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)
• Full English Fluency
• Experience in the IT Vendor in IT Role Area
• Internal Expense Report systems

Soft Skills:

• Planning and attention to detail
• Negotiation & Communication
• Influence and driving conversation

Technical Experience:

• Quickbase (Desirable)
• Power Apps (Desirable)
• MS Office
• Service Now (Desirable)
• Power BI (Desirable)

Benefits:

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

The Enterprise Architect - Retail & Omni-Channel will collaborate with the other key areas of the company (business/IT) to ensure that plans are based on the overall Strategy and Architecture direction, defining new requirements and driving innovative business processes and technical solutions.

You will be responsible for setting the future direction of these capabilities, outlining a roadmap that meets the strategic needs of the organisation and working with the relevant teams to assure their delivery.

Essential Duties and Responsibilities:

• Collaborate with IT leaders, other Enterprise Domain Architects and leaders in the business to document IT capability requirements (strategic) as part of annual/on-going planning and governance.
• Deliver Enterprise IT strategic roadmaps for Retail, eCommerce and Direct To Consumer channels (3+ year forward looking view) that are focused on technology capabilities for Business, Information (data) and Technology solutions.
• Ensure that roadmaps reflect invest/divest, retirement, and consolidation strategies for systems globally and that industry best practices and benchmarks are incorporated into deliverables.
• Ensuring that solution design is aligned with the target domain architecture and business roadmaps.
• Lead and deliver enterprise evaluations and analyses that adhere to established global IT project and requirements management methodologies, governance/check-point, release management, and tools standards for approved projects requiring IT solutions
• Partner with IT functions and their solution architects to design integrated IT solutions (including the build vs. buy decision) that translate business capability requirements and adhere to established global IT technology standards (infrastructure, application, integration, data).
• Provide Architecture consulting to solution architects within delivery/execution teams (design, build/test, conversion/cutover) for business and technical projects across the globe.
• Provide analysis and recommendations, via benchmarks and external industry point of view, on enterprise department performance for “Run and Maintain”.
• Support IT and business leaders with technology advisory services for engaging with the business to “solve” business problems via technology and process innovation relative to IT capability requirements.
• Act as informal mentor and coach to Solution Architects within other IT teams.
• Contribute and represent Retail and Omni-Chanel at the IT Architectural Board.
• Work directly with external vendors and advisory agencies to bring relevant best practices to the Enterprise Architecture team.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related discipline/experience preferred
• Minimum 5+ years of IT experience in an architecture role responsible for both business systems support and the successful delivery and deployment of IT technology-based solutions
• Well-versed in Enterprise Architecture, including network, data, application, system, and integration architecture.
• TOGAF Certification or other architecture professional certification a plus

Experience

• Apparel experience strongly desired, particularly with retail or wholesale.
• Consumer products, and/or apparel retailing experience preferred.
• SAP Retail or equivalent Retail Merchandising System experience preferred.
• Hybris, ATG, Sterling or other headless eCommerce platforms experience preferred.
• Point of Sale and other Retail System implementation experience preferred
• Understanding of technology directions, trends and strategic business impacts related to the retail industry.
• Proficiency in process management, technology evaluation, project management and business intelligence.
• Familiarity with the balanced scorecard concept, IT standards such as ITIL and COBIT and compliance topics such as Sarbanes-Oxley (SOX) and Payment Cards Industry (PCI) standards are preferred.
• Experience leading systems implementations to a successful conclusion.

Clear understanding of the software development lifecycle (SDLC) and project and business process management methodologies and tools.

Excellent written and verbal communication skills and presentation skills.

Ability to serve as a change agent and influence business direction.

• Ability to work effectively in a global and matrixed environment.

About your team

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

XML job scraping automation by YubHub

Responsibilities

• Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
• Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
• Serve as a consultative resource to departments seeking to streamline their operations.
• Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
• Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

• Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
• Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
• Maintain clear, accurate, and AI-enhanced process documentation.
• Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
• Ensure changes adhere to ITIL best practices and operational readiness.
• Define KPIs and success criteria for each improvement.
• Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

• Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
• Experience supporting or enabling AI and automation initiatives.
• Expertise in process mapping, workflow analysis, and journey mapping.
• Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
• Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
• Ability to analyze operational performance using Excel or Power BI.
• Excellent facilitator and communicator.
• Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

XML job scraping automation by YubHub

As a Digital Operations & Service Management Consultant, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.

You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

XML job scraping automation by YubHub

You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

XML job scraping automation by YubHub

Responsibilities:

• Day-to-day operations of Mainframe computing platform, ensuring high availability including hardware and software components.
• Monitoring and support of Mainframe Consoles, HMC, TEP, and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
• First-line support for all z/OS, JES2, and JES3, and middleware issues using documented operating procedures. Perform first-level diagnosis, escalate to system programmers or application teams if needed.
• Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
• Maintain accurate operational procedures, run books, and incident logs.
• Participate in disaster recovery planning and testing.
• Suggest automation opportunities and process improvements.
• Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first-line closure of issues.
• Manage bridge calls during incidents.
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment, and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
• Work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross-functional teams
• Participate in standup meeting on a daily basis and discuss operational issues
• Actively participate in the analysis and review of proposed system configuration changes/maintenance
• Focus on Process adherence, process improvements, knowledge management, and Problem Management
• Support efforts on Security & Control processes and Audit comments
• Support 24/7 operations & flexible timings, Global operations support
• Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

Qualifications:

• Certified in ITIL
• Must have experience in handling teams across 24x7 shifts
• Must be hands-on with Console Operations and Batch processing

XML job scraping automation by YubHub

This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

XML job scraping automation by YubHub

The successful candidate will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner, whilst ensuring our team is providing an efficient and effective service to our internal users.

Responsibilities

• Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
• Drive an automation first, shift left mentality working across all IT teams.
• Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
• Utilise Knowledge Management to drive forth automation.

Full scope of tasks including but not limited to:

• Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensure that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Provide regular progress reports to senior management and stakeholders
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

Requirements

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

Keywords Studios values and encourages diversity in all its forms. We foster an inclusive environment and give special priority to the inclusion of people with disabilities, convinced that diversity enriches and strengthens us as a team. This is why a valid disability certificate will be highly valued.

XML job scraping automation by YubHub

Responsibilities:

• Escalation and Support for Studios: Provide primary escalation support for IT issues and service requests for our 13 media and entertainment studios, ensuring that issues are resolved in a timely manner and information is communicated effectively in partnership with our global service delivery teams.
• Strategic Integration: Lead and manage the transition of studios to key enterprise IT initiatives, including:
  • Google Workplace: Encourage adoption and migration to Google Workplace and the use of AI tools for optimization.
  • ServiceNow: Supervise the adoption of ServiceNow to simplify IT service management and prioritize the adaptation of the catalog to encourage automation.
  • Asset Management (HAM): Manage the deployment of our new procurement for equipment and implement standardized protocols for equipment management.
  • Software Asset Management (SAM): Direct efforts to consolidate and optimize software to improve efficiency and reduce costs.
  • Integrated Management System and Workday: Guide studios through the integration and adoption of our new integrated management systems and Workday platforms for temporary workers.
• Change Management: Develop and execute detailed transition plans, create documentation, and organize training to facilitate the adoption of new systems and processes with minimal disruption to studio operations.
• Stakeholder Engagement: Build strong collaborative relationships with studio leadership and key personnel to understand their business needs and ensure that IT initiatives deliver value.

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• At least 5 years of experience in IT project management, service transition, or a similar role, preferably in a global organization.
• Proven experience in managing projects involving the large-scale adoption of new technologies (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Solid understanding of ITIL/ITSM principles and best practices.
• Any experience working in creative industries, such as media and entertainment or video games, is an asset.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits:

Our employees are our most valuable resource, and we strive to offer a competitive remuneration package, substantial benefits, a high level of job satisfaction, and a pleasant working environment.

Keywords International is committed to a strict equal opportunities policy. We aim to create a working environment that offers equal opportunities to all our current and potential employees. For the sake of readability, the masculine form may be used in this document, but it is addressed to candidates without distinction of gender.

Note to recruitment agencies: Please note that Keywords Studios will not consider unsolicited CVs or any form of contact from unauthorized third parties, including recruitment or placement agencies, unless a pre-existing and valid agreement has been concluded. Keywords Studios will not reimburse any costs incurred by unauthorized third parties.

XML job scraping automation by YubHub

You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from CAD$55 to CAD$75 per hour, depending on your experience.

XML job scraping automation by YubHub

We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from US$62 to US$87 per hour, depending on your experience.

XML job scraping automation by YubHub

Responsibilities ---------------

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements ------------

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits --------

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

XML job scraping automation by YubHub

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

XML job scraping automation by YubHub

As a new role for Keywords Studios, you will be responsible for creating a location strategy for Support, driving an automation first, shift left mentality, and aligning with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.

Key responsibilities include:

• Managing and developing the local IT support teams to ensure that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Managing all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborating with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborating with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Delivering weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensuring that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively managing relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Providing regular progress reports to senior management and stakeholders
• Ensuring compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborating with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

Requirements:

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

XML job scraping automation by YubHub

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

You Are:

You are an experienced process operations specialist with a keen eye for detail and a passion for continuous improvement. You possess a strong background in quantitative disciplines such as computer science, engineering, mathematics, or economics, complemented by formal training in Process and Continuous Improvement frameworks and Project Management methodologies. Your excellent communication skills enable you to effectively convey complex information to both internal and external stakeholders. You thrive in a collaborative environment, demonstrating a proven ability to lead cross-functional project teams and drive process optimization initiatives. You have experience in implementing PPM Portfolio and Project Management tools. You are committed to staying up-to-date with best practices and new methodologies, always seeking opportunities to enhance in-house techniques and processes.

What You’ll Be Doing:

• Define, implement, and control Product Operational overall processes, including Service Management and Project Management.
• Charter and evaluate existing processes to identify and implement improvements.
• Define and measure key indicators and metrics for up and downstream improvements.
• Align and define interfaces with different engineering groups and entities.
• Organize and accelerate cross-functional project teams for global process definition and roll out.
• Communicate and train teams on Processes and related tools.
• Collect up-to-date best practices and new methodologies applicable to in-house techniques and processes.

The Impact You Will Have:

• Accelerate our Product Operations processes definition, implementation, and compliance.
• Enhance the efficiency and effectiveness of our service and project management practices.
• Drive continuous improvement initiatives to optimize operational workflows.
• Facilitate collaboration and alignment across various engineering groups and entities.
• Ensure that teams are well-trained and equipped to utilize processes and tools effectively.
• Contribute to the overall success and innovation of Synopsys by implementing best practices and new methodologies.

What You’ll Need:

• MSc degree in a quantitative discipline such as computer science, engineering, mathematics, economy, or other related fields.
• Demonstrable experience in formal Continuous Improvement frameworks (e.g., ITIL) and Formal Project Management (e.g., PMP, PRINCE2, CSM) with relevant training and credentials.
• Demonstrated experience in implementing PPM Portfolio and Project Management tools (e.g., Clarity).
• Excellent written and verbal English communication skills, both to internal and external stakeholders.
• Proven ability to craft actionable messaging to peers and drive process improvements.
• 7+ years of relevant experience in Continuous Improvement and/or Project Management (or related areas).
• Previous experience in Consulting role(s) is also a plus.

The Team You’ll Be a Part Of:

You will be part of a dynamic and innovative team focused on defining, implementing, and optimizing product operational processes. Our team collaborates closely with various engineering groups and entities to ensure alignment and efficiency across the organization. We are committed to continuous improvement and the adoption of best practices, driving the success of Synopsys through effective process management and project execution.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.

XML job scraping automation by YubHub

At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

Job Purpose

The IT Senior Manager – Change Management & QA is responsible for leading the enterprise-wide strategy and execution of IT quality assurance, testing, performance validation, release governance, and change enablement. This role ensures all IT solutions—across ERP, digital platforms, integrations, and custom applications—meet enterprise standards for quality, scalability, stability, and business readiness. Operating as a global leader within a matrixed environment, this position establishes standardized QA and change frameworks while developing high-performing global teams. The role plays a critical leadership position in the SAP S/4HANA transformation and ensures predictable, low-risk delivery across the global IT portfolio through disciplined change and quality practices.

How You Make an Impact (Job Accountabilities)

Enterprise Change & QA Strategy

• Define and own the global strategy for IT quality assurance, testing, performance validation, release governance, and IT change management.
• Establish enterprise standards, methodologies, KPIs, and governance models aligned with global delivery and transformation priorities.
• Ensure quality validation, release readiness, and structured change controls are embedded as formal gates in delivery and go-live decisions.

Global Team Leadership & Capability Development

• Lead and develop a global, matrixed organization including QA Managers, Test Leads, Release Coordinators, and Change Analysts.
• Foster a culture of accountability, automation-first thinking, service discipline, and continuous improvement.
• Define career paths, skills development, and scalable operating models across regions and platforms.

Testing & Tool Platform Ownership

• Oversee functional, integration, regression, and user acceptance testing leveraging OpenText ALM and UFT One.
• Lead enterprise tool strategy, including transition from Zephyr to OpenText toolsets and integration with JIRA and CI/CD pipelines.
• Establish automation standards and reusable frameworks to improve coverage and reduce cycle time.

Performance & Non-Functional Quality

• Govern enterprise performance and load testing strategies using OpenText LoadRunner and EDI load simulations.
• Ensure validation of scalability, throughput, and reliability with production performance feedback loops.
• Partner with infrastructure, architecture, and integration teams to proactively mitigate performance risks.

Release & Change Governance

• Own global release calendars, deployment controls, CAB governance, and readiness criteria.
• Serve as key authority for go/no-go decisions.
• Ensure ITIL-aligned change processes support predictable, auditable, and low-risk releases across regions and platforms.

SAP S/4HANA & Enterprise Program Leadership

• Serve as enterprise QA and change leader for the SAP S/4HANA transformation.
• Ensure integration testing, release controls, and change governance elevate enterprise-wide standards.
• Balance transformation initiatives with ongoing global production support and releases.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required.
• Master’s degree preferred.

Experience

• 10+ years of experience in IT Quality Assurance, Testing, Change Management, or Release Management.
• 5+ years leading global or enterprise-scale QA or change organizations.
• Experience supporting large ERP implementations (SAP ECC and/or S/4HANA) and complex integrations (EDI, middleware, APIs).
• Demonstrated experience implementing structured change governance frameworks.

Certifications

• ITIL Foundations certification required.
• Testing, QA, DevOps, or Agile certifications preferred (e.g., ISTQB, SAFe, DevOps).

Technical & Leadership Capabilities

• Deep expertise in enterprise QA frameworks, test automation, and performance engineering.
• Strong understanding of ITIL-based change management and release governance.
• Experience with OpenText ALM, UFT One, LoadRunner, JIRA, and Zephyr.
• Knowledge of DevOps pipelines, CI/CD integration, shift-left/right testing, and continuous testing principles.
• Proven ability to define enterprise roadmaps, governance models, and platform strategies.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to build and scale global teams.

Competencies Desired

• Enterprise mindset with strong governance orientation
• Change leadership and organizational influence
• Operational discipline and risk management
• Continuous improvement and automation advocacy
• Executive presence and decision-making capability

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements:

• Hybrid work environment with periodic onsite collaboration. Primarily office-based with extended periods of sitting and computer use.

Travel Requirements:

• Up to 10% domestic and international travel.
• After-hours support may be required during major global releases or transformation milestones.

XML job scraping automation by YubHub

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Applied AI

Compensation

• $255K – $440K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team The Payments Team is working to make AGI financially sustainable by enabling OpenAI to accept payments across our existing products (ChatGPT, ChatGPT for Teams, API) and supporting future commercial experiences. We own the user-facing payments experience, direct integrations with payment service providers, and other supporting infrastructure that powers checkout and payment flows. Payments works closely with teams across Finance, Legal, Growth, Product, external vendors and more to ensure our payments infrastructure scales with the business and supports evolving commercial goals.

About the Role As a Software Engineer on the Payments Team, you will play a pivotal role in shaping the infrastructure that powers OpenAI’s financial systems. You’ll design and build core payments systems, partner with cross-functional teams to deliver scalable solutions, and ensure that our financial systems support rapid product iteration and global reach. We’re looking for people who are pragmatic, collaborative, and energized by the opportunity to build systems that are foundational to OpenAI’s long-term mission and sustainability.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Architect, implement and scale core payment infrastructure.
• Build robust and extensible financial primitives to enable rapid iteration and support hyper-growth.
• Collaborate closely with internal and external stakeholders (e.g. Finance, GTM, Product, etc) to translate business requirements into clean, scalable technical systems.
• Demonstrate high levels of ownership to get changes shipped in the highly-regulated domain of payments.
• Create a seamless user experience for checkout around the world.
• Improve the reliability, observability and auditability of money movement at OpenAI.

You might thrive in this role if you:

• Have 5+ years of professional experience in software engineering, ideally with a focus on payments or financial systems at scale.
• Are familiar with payment processors (e.g., Stripe, Adyen, Braintree) or have built similar internal financial systems, e.g. storing cardholder data, pricing, online commerce, etc.
• Bring a strong product mindset and a desire to deeply understand product needs and design for long-term flexibility.
• Thrive in high-growth, ambiguous environments, and can balance fast execution with technical rigor and system reliability.
• Excellent communication skills, with ability to build consensus among stakeholders both internally and externally.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

What you'll do

You will analyze existing IT organizations and evaluate their current maturity level to derive future-oriented target operating models. You will develop IT service and operating models, including service catalogs and KPI definitions based on frameworks such as ITIL, COBIT, or others. You will also capture, structure, and prioritize business and IT requirements, model service processes, and support the digitalization of end-to-end value streams.

What you need

• Abgeschlossenes Studium im Bereich IT, Wirtschaftsinformatik oder einem vergleichbaren IT- und betriebswirtschaftlich geprägten Studiengang, idealerweise ergänzt durch Zertifizierungen wie ITIL V4 Foundation oder PRINCE2/IPMA/PMI.

XML job scraping automation by YubHub

What you need

• ITIL (Problem, Incident, Change Management) Knowledge.
• Bachelor in Computer Science/Info Technology Mgmt (preferred)

Why this matters

This role is critical to the success of our client’s Production environment, and the successful candidate will have the opportunity to make a significant impact on the team’s performance and overall success.

XML job scraping automation by YubHub

What you'll do

• Be the operational focused liaison between IT, Business Stakeholders and Global IT Functions
• Partner with partners to understand their respective local and regional department goals
• Form collaborative relationship with supporting global service lines such as Workplace Experience, Real Estate, People Experience, Service Desk, Service Operations and Strategic Partner Management

What you need

• Requires five or more years of experience in all aspects of IT in multiple leadership roles
• You will be based in our office in Bucharest and expected to work on site.

XML job scraping automation by YubHub