07b9d38a-4c0 Supervisor, IT Service Delivery The Desktop Support Supervisor leads the frontline end-user support function, partnering with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high-quality technology experience.

This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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]]> full-time mid onsite $79,000 - $110,000 a year ITIL Foundation certification, Experience working with ITSM platforms such as ServiceNow or Jira Service Management, Familiarity with reporting dashboards or ITSM analytics tools, Strong troubleshooting skills across hardware, software, networking, and identity issues, Excellent communication, prioritization, and customer service skills, Degree in Information Technology or related field IT Technology Shield AI https://logos.yubhub.co/shield.ai.png Shield AI is a venture-backed deep-tech company founded in 2015, developing intelligent systems to protect service members and civilians. https://www.shield.ai https://jobs.lever.co/shieldai/72eec21f-0a5d-424e-b5c0-6f14429d40c0 2026-04-17 eca46b5f-481 IT Service Management Analyst The IT Service Management Analyst is responsible for the strategy development, operation and support of enterprise-wide service management functions, including asset, incident, change, problem, service request, knowledge, and configuration management processes and operational analytics/BI/reporting functions. This position is responsible for developing and supporting TO metrics and reporting to monitor process/tool adoption and maturity levels, technical ability to pull data from a variety of sources, consolidating and analyzing the data to identify potential areas for improvement, leading projects to identify and execute improvements in processes and tools, and working with service owners and leaders across the technology organization to identify and publish actionable service metrics that drive continuous service improvement.

This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.

Responsibilities:

  • Design and develop metrics and reports using data from Helix, and other data sources
  • Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
  • Support and enhance existing metrics and reports
  • Support and enhance the Helix (SQL server) data mart
  • Act as a liaison to the Data and Analytics reporting team for support and requirements
  • Analyze data for trends, root cause, and performance issues
  • Validate data accuracy
  • Identify and troubleshoot data issues
  • Work with vendors as appropriate to resolve data issues or discuss requirements
  • Identify metrics and reports that will help improve TO processes
  • Track and report status of metrics and reporting projects

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]]> full-time mid onsite Advanced T-SQL, Postgres, Oracle, PowerBI, Data Analysis Expressions (DAX), Excel data analysis, pivot tables, slicers, charting, data analysis, VBA macros, CMS, relational databases, BMC Helix, ITIL Foundation certification, Business Intelligence analytics tools, data marts, data mining skills, ITIL, IT Service Management frameworks, process improvement IT Energy Georgia Power https://logos.yubhub.co/georgiapower.com.png Georgia Power is a leading energy provider in the United States, serving over 2.5 million customers across the state of Georgia. https://www.georgiapower.com/ https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/17795 Atlanta 2026-04-03