26c5ed86-a38 FBS Help Desk Analyst I Our client is seeking a FBS Help Desk Analyst I to provide technical phone support for customers and conduct problem analysis for incidents involving moderately high complexity. The successful candidate will be responsible for providing basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. They will also act as a representative of technical services to customers, initiating, escalating or resolving problem tickets and/or service requests. ### Essential Job Functions - Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Acts as representative of technical services to its customers. Initiates, escalates or resolves problem tickets and/ or service requests. - Troubleshoots and resolves technical problems, escalates to support resources. - Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations. - Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s). - Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner. - Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources. - Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers. - Must be able to provide clear, concise, information through written and verbal communications. - Provides comprehensive help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Conducts problem determination for incidents/ problems involving medium to moderately high complexity using documented procedures and available tools. - Using appropriate tools, escalates and coordinates problems to internal IT partners and external vendors. - Take part in mentoring process. - Comprehensive knowledge of all site standard equipment and facilities. - Advanced knowledge of non-standard but commonly used products including escalation procedures. - Is able to partner with internal IT operations and external vendors to solve technical problems ### Requirements - High school diploma or equivalent required. Bachelor’s degree preferred or equivalent relevant business experience or certifications - 1+ year of helpdesk analyst experience plus related technical knowledge or experience - Fluent English ### Software / Tool Skills Must: - Service now – Entry level (1-3 years) or equivalent: 1.      BMC Helix ITSM (Remedy) 2.      Cherwell Service Management (Ivanti Neurons for ITSM) 3.      Freshservice (by Freshworks) 4.      Jira Service Management (by Atlassian) 5.      Ivanti Service Manager 6.      ManageEngine ServiceDesk Plus 7.      SysAid 8.      TOPdesk 9.      SolarWinds Service Desk 10\. Zendesk for ITSM Nice to have: ·       MS Office Suite - Entry Level (1-3 Years) ·       AWS - Entry Level (1-3 Years) ·       IT Hardware - Entry Level (1-3 Years) ·       OneDrive - Entry Level (1-3 Years) ·       Microsoft Edge - Entry Level (1-3 Years) ·       Chrome Browser - Entry Level (1-3 Years) ·       Intune - Entry Level (1-3 Years) ·       IPhone Mobile - Entry Level (1-3 Years) ·       OKTA - Entry Level (1-3 Years) ·       Outlook - Entry Level (1-3 Years) ·       MS Teams - Entry Level (1-3 Years) ·       Azure - Entry Level (1-3 Years) ### Benefits Competitive compensation and benefits package: 1\. Competitive salary and performance-based bonuses 2\. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. 3\. Career development and training opportunities 4\. Dynamic and inclusive work culture within a globally renowned group 5\. Private Health Insurance 6\. Pension Plan 7\. Paid Time Off 8\. Training & Development Note: Benefits differ based on employee level.

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]]> full-time entry remote IT Support and Troubleshooting, Service now, BMC Helix ITSM (Remedy), Cherwell Service Management (Ivanti Neurons for ITSM), Freshservice (by Freshworks), Jira Service Management (by Atlassian), Ivanti Service Manager, ManageEngine ServiceDesk Plus, SysAid, TOPdesk, SolarWinds Service Desk, Zendesk for ITSM, MS Office Suite, AWS, IT Hardware, OneDrive, Microsoft Edge, Chrome Browser, Intune, IPhone Mobile, OKTA, Outlook, MS Teams, Azure IT Finance Capgemini https://logos.yubhub.co/view.com.png Capgemini is one of the world's largest insurance groups, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion. https://jobs.workable.com https://jobs.workable.com/view/fhvzD6YKwJzTmuq3e7kvgF/remote-fbs-help-desk-analyst-i-in-colombia-at-capgemini 2026-03-09 4f4bdbb3-f16 Training as a Specialist in System Integration (m/w/d) Join our team as a trainee in system integration and be part of shaping the future of mobility.

As a trainee, you will be responsible for installing, configuring, and maintaining hardware and software, as well as gaining insights into the administration of Windows and Linux systems. You will also participate in network and infrastructure projects, provide support in IT, analyze and resolve technical issues, and learn about topics such as Active Directory, Microsoft 365, virtualization, and IT security.

We offer a dynamic and innovative work environment, with opportunities for professional growth and development. Our team is passionate about creating a better world of mobility, and we are looking for like-minded individuals to join us.

If you are interested in a challenging and rewarding career in system integration, we encourage you to apply.

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]]> university internship entry onsite Linux, Windows, System administration, Networking, IT support, Troubleshooting, Active Directory, Microsoft 365, Virtualization, IT security, Programming languages, Database management, Cloud computing Engineering Automotive AVL Software and Functions GmbH https://logos.yubhub.co/jobs.avl.com.png AVL is a leading technology company in the automotive industry, providing development, simulation, and testing solutions. https://jobs.avl.com https://jobs.avl.com/job/Regensburg-Ausbildung-zum-Fachinformatiker-f%C3%BCr-Systemintegration-%28mwd%29/755260801/ Regensburg, DE 2026-03-09 641b087a-259 Senior Executive IT Support Specialist We are hiring a Senior Executive IT Support Specialist to provide white-glove technology support for EA's Executive Leadership. In this role, you will be trusted to keep executives connected and productive through reliable technology and responsive, high-quality support.

What you'll do

You will deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Office365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.

What you need

  • You bring 6–8+ years of IT support experience and a Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

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]]> full-time senior onsite $83,100 - $127,500 USD IT support experience, Bachelor's degree in Computer Science, Information Technology, or equivalent experience IT Technology Electronic Arts https://logos.yubhub.co/jobs.ea.com.png Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. https://jobs.ea.com https://jobs.ea.com/en_US/careers/JobDetail/Senior-Executive-IT-Support-Specialist/212420 Redwood City 2026-01-31 2657e63c-7f6 Data and Systems Engineer We are looking for a Data and Systems Engineer to assist with maintaining reliability and improving performance, supporting operational activities across all our Motorsport Programmes, with key focus on Rally Raid programmes, and the development of new data and software systems.

What you'll do

Manage electronic system specification and software updates for all Prodrive Motorsport products.

  • Data analysis and system-wide commissioning of rally cars both on event, remote and factory based testing.
  • Work closely with Software, Electrical and Customer Support teams, aiming at supporting both Factory and Customer teams with their electrical and electronics needs.

What you need

  • You will be competent in IT support and development (General MS Windows support including networking, plus MS Office suite including Excel+VBA. Programming such as Matlab, Simulink, Python, C appreciated

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]]> permanent mid onsite IT support and development, Matlab, Simulink, Python, C, wiring looms, communication protocols, CAN, LIN, Ethernet, motorsport or automotive control units, data loggers, Bosch Motorsport ecosystem, experience in motorsport or automotive control units, data loggers and related software Engineering Motorsport Prodrive https://logos.yubhub.co/careers.prodrive.com.png Prodrive is the world's leading independent motorsport company and the business behind some of the greatest names and achievements in motorsport over the last 40 years. https://careers.prodrive.com https://careers.prodrive.com/vacancies/data-and-systems-engineer Banbury, Oxfordshire, England 2025-12-22