We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.

As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.

Key Responsibilities:

SRE Leadership & Transformation

• Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering

• Establish and cultivate an SRE-focused culture at Zoominfo

Operational Process Design & Governance

• Establish clear governance frameworks and procedural consistency

• Make decisions about process exceptions and/or changes to accommodate different team contexts

• Design and/or implement process automations using scripts and integrations

• Define functional requirements and goals for process automations

• Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities

Incident Management & Root Cause Analysis

• Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations

• Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame

• Design and execute incident dry runs and tabletop exercises to build organizational resilience

• Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement

Enable Data-Driven Decision Making

• Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data

• Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health

• Analyze trends and surface opportunities for optimization

Stakeholder Engagement, Training & Mentorship

• Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies

• Maintain a feedback loop. Meet with stakeholders to understand process pain points.

• Influence others by fostering trust, leading by example, and inspiring them with your expertise and passion for reliability practices.

• Enhance internal knowledge of third-party tools such as Pagerduty, Datadog, and more, by educating Zoominfo employees on these tools.

Deliver training sessions that make Operational Excellence engaging and motivating for diverse audiences.

Required Experience & Qualifications:

• Bachelor’s degree in Software Engineering, Operations Management, or related field

• 7+ years of hands-on experience in technical operations, Site Reliability Engineering (SRE), Incident Management, or IT Service Management roles within SaaS or technical organizations

• Fluent English proficiency (written and verbal)

• Proven track record designing and implementing operational processes at scale

• Demonstrated expertise in SRE principles, practices, and tooling

• Strong data analysis skills with ability to define metrics, build or design dashboards, and use data to drive strategic decisions

• Proven ability to work effectively in a matrix organizational structure

• Ability and experience working with senior management at global organizations

• Hands-on experience with monitoring and observability tools such as PagerDuty and/or Datadog

• Familiarity with Jira, Confluence, Google Data Studio, or Tableau

• Experience with scripting and integrations (Python, JavaScript, Google AppScript, or similar)

• Background in SRE transformation or organizational process improvement initiatives

#LI-SS4 #LI-Hybrid

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.

Responsibilities:

• Design and develop metrics and reports using data from Helix, and other data sources
• Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
• Support and enhance existing metrics and reports
• Support and enhance the Helix (SQL server) data mart
• Act as a liaison to the Data and Analytics reporting team for support and requirements
• Analyze data for trends, root cause, and performance issues
• Validate data accuracy
• Identify and troubleshoot data issues
• Work with vendors as appropriate to resolve data issues or discuss requirements
• Identify metrics and reports that will help improve TO processes
• Track and report status of metrics and reporting projects

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As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• 5-8 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

_Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please_ _apply now._

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The Digital Platforms Practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services, covering strategy, implementation and innovation, help clients deliver true value and achieve their transformation agenda.

As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• At least 5 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

Benefits

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

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This role develops, manages and maintains client group SLAs with our IT vendors that assemble the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.

Key Responsibilities:

• Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required
• Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts
• Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs
• Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs
• Understands any business variation in operational demand and engages appropriate suppliers to meet business needs
• Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate
• Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers
• Explains detailed charges/costs to the business and understands charging principles
• Understands and implements business throughput measures
• Mentors/coaches lower-level staff

Requirements:

• 4-6 years of experience in a similar role
• BS in Computer Science or similar
• Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)
• Full English Fluency
• Experience in the IT Vendor in IT Role Area
• Internal Expense Report systems

Soft Skills:

• Planning and attention to detail
• Negotiation & Communication
• Influence and driving conversation

Technical Experience:

• Quickbase (Desirable)
• Power Apps (Desirable)
• MS Office
• Service Now (Desirable)
• Power BI (Desirable)

Benefits:

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from CAD$55 to CAD$75 per hour, depending on your experience.

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As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

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Remote - US

Employment Type

Full time

Location Type

Remote

Department

Scaling

Compensation

• $125.6K – $228K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI, in close collaboration with our capital partners, is building the world’s most advanced AI infrastructure ecosystem. This team defines and executes our core infrastructure strategy. From site selection through full buildout, we sit at the intersection of commercial, technical, strategy, and operations, partnering closely with internal teams and external stakeholders.

About the Role

We are seeking a Datacenter NetDeploy Lead to own the end-to-end execution of physical network deployments in data center environments. This role bridges Network Engineering, Capacity Delivery/Construction, Data Center Engineering, and Operations to ensure network infrastructure is installed, validated, and formally handed over in a production-ready state. The NetDeploy Lead is accountable for vendor execution, schedule delivery, quality standards, and in-field issue resolution, while maintaining strict alignment to documented standards, ticketing, cleanliness, and escalation protocols.

Key Responsibilities

• Lead full lifecycle physical network deployments for new builds, expansions, and refreshes.

• Translate network topologies, cabling designs, and BOMs into executable field plans and sequencing.

• Oversee and/or coordinate rack-and-stack of network equipment (switches, OOB, ancillary network systems).

• Oversee and/or coordinate fiber trunk pulls, routing, and termination to patch panels / equipment.

• Oversee and/or coordinate patch panel installation, patching, labeling, and cable management.

• Drive port-to-port verification, continuity testing, and validation sign-off.

• Ensure work follows documented standards and runbooks (tables, tickets, checklists, cleanliness, escalation).

• Develop the systems, processes, and tools to enable deployment and maintenance of deployed systems.

• Source, evaluate, and manage vendors across structured cabling, JIT fiber remediation, rack-and-stack/patching teams, and testing/verification support.

• Define scope, develop SOWs, validate pricing, and manage execution to contract terms; track vendor performance against quality, throughput, safety, schedule, and documentation requirements; drive corrective actions when vendors miss standards.

• Partner with Network Engineering to resolve field issues and deployment constraints (wrong switch delivered, substitutions, component failures, damaged gear; installation blockers and design/port mapping discrepancies; sequencing changes to maintain schedule).

• Partner with Data Center Engineering to align deployments to approved physical network infrastructure designs; verify fiber routing diversity and pathway separation; enforce installation standards for routing, labeling, and cable administration; resolve field constraints that would force deviations from design intent.

• Partner with Capacity Delivery / Construction / Facilities to gain site access and coordinate logistics/staging; ensure pathways, trays, penetrations, and build readiness for trunk pulls; align fiber completion to rack/machine placement milestones.

• Partner with Operations for handover: confirm install is complete/validated/documented; ensure as-builts, labeling, port maps, and test evidence are delivered; execute formal ownership transfer so Ops can maintain/operate the network.

• Build and manage deployment schedules, sequencing plans, and milestone tracking; forecast labor needs, vendor ramp, and critical path dependencies.

• Track cost drivers (labor, materials, change orders) and manage contract burn.

• Identify risks early and drive mitigation plans to protect turn-up dates.

• Enforce adherence to deployment standards (labeling, patching, cleanliness, cable management), ticket-driven execution/closure, escalation protocols, change management, and documentation deliverables (as-builts, port maps, test result

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San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Applied AI

Compensation

• $255K – $440K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team The Payments Team is working to make AGI financially sustainable by enabling OpenAI to accept payments across our existing products (ChatGPT, ChatGPT for Teams, API) and supporting future commercial experiences. We own the user-facing payments experience, direct integrations with payment service providers, and other supporting infrastructure that powers checkout and payment flows. Payments works closely with teams across Finance, Legal, Growth, Product, external vendors and more to ensure our payments infrastructure scales with the business and supports evolving commercial goals.

About the Role As a Software Engineer on the Payments Team, you will play a pivotal role in shaping the infrastructure that powers OpenAI’s financial systems. You’ll design and build core payments systems, partner with cross-functional teams to deliver scalable solutions, and ensure that our financial systems support rapid product iteration and global reach. We’re looking for people who are pragmatic, collaborative, and energized by the opportunity to build systems that are foundational to OpenAI’s long-term mission and sustainability.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Architect, implement and scale core payment infrastructure.
• Build robust and extensible financial primitives to enable rapid iteration and support hyper-growth.
• Collaborate closely with internal and external stakeholders (e.g. Finance, GTM, Product, etc) to translate business requirements into clean, scalable technical systems.
• Demonstrate high levels of ownership to get changes shipped in the highly-regulated domain of payments.
• Create a seamless user experience for checkout around the world.
• Improve the reliability, observability and auditability of money movement at OpenAI.

You might thrive in this role if you:

• Have 5+ years of professional experience in software engineering, ideally with a focus on payments or financial systems at scale.
• Are familiar with payment processors (e.g., Stripe, Adyen, Braintree) or have built similar internal financial systems, e.g. storing cardholder data, pricing, online commerce, etc.
• Bring a strong product mindset and a desire to deeply understand product needs and design for long-term flexibility.
• Thrive in high-growth, ambiguous environments, and can balance fast execution with technical rigor and system reliability.
• Excellent communication skills, with ability to build consensus among stakeholders both internally and externally.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

We are looking for a colleague who will support SAP Roles & Authorizations activities at second level support, ensuring smooth user access management and role maintenance within SAP systems.

• Perform user management tasks (user creation, locking/unlocking, password resets).
• Role design and maintenance
• Maintain documentation for role design and security processes.

What you need

• Knowledge of SAP Roles & Authorizations concepts.
• Analyze and resolve authorization issues using tools like SU53, SUIM, and STAUTHTRACE

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What you'll do

We are looking for a colleague who will support SAP Roles & Authorizations activities at second-level support, ensuring smooth user access management and role maintenance within SAP systems.

• Performing user management tasks such as user creation, locking/unlocking, and password resets
• Designing, maintaining, and optimizing SAP roles and authorizations

What you need

• Knowledge of SAP Roles & Authorizations concepts
• Ability to analyze and resolve authorization issues using tools like SU53, SUIM, and STAUTHTRACE

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What you'll do

You will be responsible for the implementation and maintenance of our IT systems.

• Implementing new IT systems and software
• Troubleshooting and resolving IT issues
• Collaborating with the IT team to ensure smooth IT operations

What you need

You will need to have experience in IT and be proficient in a range of IT systems and software.

• Experience in IT systems and software
• Proficiency in a range of IT systems and software

Why this matters

This role is crucial in ensuring the smooth operation of our IT systems and enabling our team to work efficiently.

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