Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• 5-8 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

_Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please_ _apply now._

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The Digital Platforms Practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services, covering strategy, implementation and innovation, help clients deliver true value and achieve their transformation agenda.

As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• At least 5 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

Benefits

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

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