Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.

Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.

Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.

Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.

You will maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.

You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.

You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.

You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.

You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.

You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays, because you know that urgent situations don't stick to a 9-to-5 schedule.

Your space to perform

We give you the space and the tools you need to succeed.

Join forces with great colleagues across the globe to revolutionise banking.

Make lasting impact by working on complex & exciting challenges.

Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget.

Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

A Macbook to keep with you while you're with us.

Hybrid setup: after 1 month in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration.

We reward tenure with a dedicated travel budget: €1.5k after 2 years.

Lunch and snacks at the office, vegan options included.

Private health insurance, just in case.

Friday drinks, team events, and other celebrations - bunq style!

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Key Responsibilities:

AML/CTF Compliance Monitoring (2LoD): Support, maintain, and execute an independent, risk-based AML/CTF compliance monitoring and testing programme across Bridge's EMI and CASP perimeter. Perform thematic and control effectiveness reviews covering Customer Due Diligence (CDD)/Enhanced Due Diligence (EDD), transaction monitoring, sanctions/Politically Exposed Persons (PEP) screening, recordkeeping, and governance arrangements. Independently assess the adequacy and effectiveness of first-line controls and document conclusions with clear ratings and recommendations. Issue formal findings, agree remediation actions with the First Line of Defence (1LoD), and independently validate remediation closure through follow-up testing. Escalate material weaknesses or control deficiencies to senior management and governance committees where required.

Investigations and Escalations: Provide second-line review and challenge of higher-risk cases escalated by the first line (high-risk customers, complex typologies, sanctions/PEP matches, internal escalation); support MLRO decisioning and documentation. Conduct or support independent investigations triggered by red flags, audit/regulatory findings, or intelligence from partners; ensure a consistent audit trail in case management tools.

Law Enforcement / Police Requests: Oversee and coordinate responses to police, law enforcement, and competent authority requests in collaboration with the MLRO and Legal. Provide compliance oversight to ensure responses are timely, complete, proportionate, and aligned with regulatory obligations. Maintain governance-level logs, metrics, and reporting relating to external authority requests. Assess whether information requests or intelligence received may indicate systemic control weaknesses or trigger enhanced monitoring requirements.

Policy, Procedures and Program Maintenance: Draft, maintain, and periodically review AML/CTF policies, procedures, and standards for the EMI and CASP perimeter (risk rating, CDD/EDD, transaction monitoring governance, sanctions/PEP, record retention etc.). Contribute to the AML/CTF Business Risk Assessment and annual compliance plan; support governance committees and management reporting.

Advisory and Training: Provide AML/CTF advisory support to Operations, Onboarding, Product, and Engineering teams (new products/process changes, control design, risk mitigations). Support the development and delivery of AML/CTF training and communications, including targeted guidance for high-risk scenarios.

Regulatory Readiness and Reporting: Support responses to CSSF requests, audits, and inspections; prepare monitoring reports, management information (MI/KRIs), and remediation tracking. Stay up to date on changes to AML/CTF laws, CSSF guidance, and financial crime typologies relevant to payments and crypto-asset services.

Key Requirements:

Education: Bachelor’s degree in Law, Compliance, Finance, Business Administration, or a related field.

Experience: At least 4 years of experience in AML/CTF Compliance (second line of defence/compliance monitoring), preferably within an EMI/PI, CASP/VASP, bank, or regulated fintech environment. Demonstrated experience drafting AML/CTF policies and procedures, executing compliance monitoring/testing, supporting MLRO investigations and STR/SAR processes, and handling police/law-enforcement information requests.

Skills: Strong understanding of AML/CTF governance, the three lines of defence model, and second-line compliance monitoring methodologies. Excellent analytical and investigative skills, with the ability to produce clear written assessments and regulatory-ready documentation. Ability to take full ownership of projects from conception to completion within agreed timelines. Proficiency with AML tooling (case management, screening, transaction monitoring); familiarity with blockchain analytics tools is an advantage. Strong communication skills, both written and verbal, in English; French is an asset; knowledge of German and/or Luxembourgish is an advantage.

Certifications: Relevant certifications such as CAMS (Certified Anti-Money Laundering Specialist) or ICA (International Compliance Association) qualifications are considered an advantage.

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