Are you passionate about operational excellence and developing high-performing technical teams? As a Technical Support Manager at Cloudflare, you will lead a team of talented engineers to deliver exceptional support experiences, meet and exceed KPIs, and ensure Cloudflare's customers receive the highest level of service.
\nDrive Operational Excellence - Own and monitor daily operations, ensuring adherence to SLAs, KPIs, and performance metrics (response time, resolution time, customer satisfaction, backlog health, etc.).
\nLead and Develop a High-Performing Team - Manage, coach, and mentor Support Engineers to achieve their potential and elevate technical excellence.
\nHandle and Prevent Escalations - Act as the escalation point for critical incidents (P1/P2), ensuring prompt response, coordination, and resolution.
\nElevate Technical Excellence - Be a hands-on technical leader capable of reviewing and advising on complex cases across networking, DNS, WAF, Zero Trust, and performance.
\nCollaborate Cross-Functionally - Partner with Engineering, Product Management, and Customer Success to surface recurring issues and influence product improvements.
\nRequirements:
\nBonus Points:
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\nAt Cloudflare, we're on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.
\nAs a Technical Marketing Intern, you will help accelerate our plans to improve the content and tools we build for technical sales, partners and customers. You will be tasked with gathering feedback from the field, defining what customers are looking to understand and then helping build the videos, demonstrations and other technical assets.
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\nWhat Makes Cloudflare Special?
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\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
\nHere’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
\nSound like something you’d like to be a part of? We’d love to hear from you!
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\nAs a Senior Solutions Engineer, you will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer.
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\nRequirements
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\nAthenian Project: In
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\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
\nAs a Senior Solutions Engineering Manager, you will be responsible for managing a cross-functional team of Solutions Engineers who work with Sales to grow our account base. The team partners with Enterprise Named teams, Customer Success, and Partner organisations to provide the value of Cloudflare products to customers and prospects.
\nResponsibilities
\nRequirements
\nBenefits
\nWhat Makes Cloudflare Special?
\nIf you are passionate about technology and people, and have the ability to explain complex technical concepts in easy-to-understand terms, we would love to hear from you!
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\nWe value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
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\nThe role requires 20-30% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.
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\nIt's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
\nA focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
\nAside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.
\nDesired skills include:
\nBonus points for:
\nWe're looking for someone who can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
\nYou want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
\nYou have a knack for understanding problems and finding creative ways to solve them.
\nOur product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
\nYou understand how to manage a project, work to deadlines, and prioritize between competing demands.
\nWhat makes Cloudflare special?
\nWe're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul.
\nFundamental to our mission to help build a better Internet is protecting the free and open Internet.
\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
\nSince the project, we've provided services to more than 425 local government election websites in 33 states.
\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.
\nThis is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
\nHere's the deal - we don't store client IP addresses never, ever.
\nWe will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
\nSound like something you'd like to be a part of?
\nWe'd love to hear from you!
\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
\nPlease note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export regulations.
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