You will partner with fellow CSMs to align on strategy, while collaborating with product and engineering to ensure our tools truly meet user needs. If you are passionate about empowering people to get the most out of their tools and want to drive a culture of technical proficiency across the business, this role is for you.

Responsibilities: Relevant experience in Project Management / Customer Success, product adoption, or internal training and onboarding. Experience managing and delivering software rollout projects, including defining milestones, balancing different stakeholder needs, and coordinating training resources. Proven ability to collect, arrange, interpret, and act on data to drive strategic decisions and increase overall adoption rates. Demonstrated track record of cross-functional collaboration, specifically bridging the gap between engineering, product, and wider business teams.

How you succeed: Achieve a 25% increase in overall software adoption rates across the organisation within your first 12 months. Implement a continuous feedback loop between users, Customer Success and the Product/Engineering teams. Create and distribute monthly reports on software usage and user satisfaction. Maintain a regular cadence of training sessions and recaps to bring new team members up to speed. Communicate clearly and constructively, presenting tracking details to key stakeholders and gathering in-depth feedback from power users. Contribute to a positive team culture, supporting others through the mentorship programme and leading by example.

What's in it for you: Hybrid Salary (50% of net salary paid in USD) 20 working days vacation plus all Argentina public holidays. Private healthcare (OSDE 360). Adaptive/hybrid working from our offices in HIT Polo (Palermo). Free breakfast and lunch when in office. Access to learning and development opportunities. Mobility programmes - work from another country for up to 30 days!

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