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Early on, you&#39;ll directly handle complex cases while helping define the processes, playbooks, and tooling that enable these workflows to scale across the broader Support organisation.</p>\n<p>You&#39;ll work closely with Legal, Security, Support, and Operations teams to define policies, improve workflows, and ensure that trust and safety processes are deeply integrated into customer support.</p>\n<p>In this role, you&#39;ll handle end-to-end customer interactions for sensitive and policy-driven cases, including privacy requests, DMCA claims, law enforcement inquiries, and abuse appeals. You&#39;ll also triage and respond to complex or high-risk support tickets, ensuring accuracy, consistency, and compliance with legal, policy, and security requirements.</p>\n<p>You&#39;ll partner with Legal and Security teams to translate policies into clear, actionable workflows for customer-facing Support teams. You&#39;ll build and maintain playbooks, SOPs, and response frameworks that guide how sensitive cases are handled.</p>\n<p>You&#39;ll design and improve processes to ensure timely, accurate, and scalable handling of trust and safety workflows. You&#39;ll identify patterns and trends in sensitive cases, and drive improvements to reduce risk and improve customer experience.</p>\n<p>You&#39;ll partner with Support Operations to embed workflows into tooling, automation, and agent-facing systems. You&#39;ll define escalation paths and decision frameworks for ambiguous or high-risk cases.</p>\n<p>You&#39;ll build reporting and visibility into key metrics and trends across trust and safety workflows. You&#39;ll support training and enablement efforts to ensure frontline teams can confidently handle sensitive scenarios.</p>\n<p>To succeed in this role, you&#39;ll need 4+ years of experience in customer support, trust &amp; safety, support operations, or similar roles within a technology company. You&#39;ll also need experience handling customer-facing workflows related to privacy, DMCA, law enforcement requests, abuse handling, or other policy-driven operations.</p>\n<p>You&#39;ll need strong judgment and decision-making skills when handling sensitive or ambiguous customer situations. You&#39;ll also need experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.</p>\n<p>You&#39;ll need strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations. 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You&#39;ll also need strong cross-functional collaboration skills, with experience working with Legal, Security, or Policy teams.</p>\n<p>Experience working within support tooling ecosystems (Zendesk or similar platforms, case management systems, and internal documentation tools) is also required.</p>\n<p>As a bonus, experience supporting developer tools, SaaS infrastructure, or technical user bases, as well as experience working with global regulatory or compliance frameworks (e.g., GDPR, CCPA), would be valuable.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_75a77a0a-c0b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Replit","sameAs":"https://replit.com/","logo":"https://logos.yubhub.co/replit.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/replit/abf988c6-777e-49f4-bbd0-88c1bb815b7a","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"Full time","x-salary-range":"$85K - $115K","x-skills-required":["customer support","trust & safety","support operations","policy-driven operations","Zendesk","case management systems","internal documentation tools"],"x-skills-preferred":["developer tools","SaaS infrastructure","technical user bases","global regulatory or compliance frameworks"],"datePosted":"2026-04-24T13:12:49.408Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foster City, CA (Hybrid) In office M,W,F"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer support, trust & safety, support operations, policy-driven operations, Zendesk, case management systems, internal documentation tools, developer tools, SaaS infrastructure, technical user bases, global regulatory or compliance frameworks","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":85000,"maxValue":115000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5f038413-a46"},"title":"User Operations Generalist - Enterprise Billing & Product (Contract)","description":"<p><strong>Compensation</strong></p>\n<p>$40 – $45 per hour</p>\n<p><strong>About the Team</strong></p>\n<p>The User Operations team at Perplexity AI is responsible for ensuring that our AI-powered search and answer engine delivers real value to millions of consumer users and a growing base of Enterprise Pro customers. We operate across 3-4 active support channels,email, in-app messaging, Slack, and community,and collaborate closely with Product, Engineering, Finance, and Enterprise GTM to turn user feedback into product improvements.</p>\n<p><strong>About the Role</strong></p>\n<p>We&#39;re looking for a User Operations Generalist with strong billing and product support skills to join our CX team. This is a generalist role first,you&#39;ll handle the full range of user inquiries across channels, from account questions and product troubleshooting to bug reports and feature guidance. Where you&#39;ll go deeper is billing and product support, with a heavy emphasis on Enterprise: managing subscription and billing issues for both consumer and enterprise customers, troubleshooting complex Enterprise Pro configurations, and serving as a trusted point of contact for enterprise users navigating the platform.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>Multi-Channel User Support</strong></p>\n<ul>\n<li>Provide fast, accurate, and empathetic support across all active channels (email, chat, Slack, community)</li>\n<li>Handle a broad range of user inquiries: account issues, product questions, feature guidance, bug reports, and general troubleshooting for both consumer and enterprise users</li>\n<li>Triage and prioritize incoming volume effectively, ensuring response and resolution times stay on target</li>\n<li>Develop deep product knowledge to assist users confidently across all areas of the platform, including Enterprise Pro features and configurations</li>\n</ul>\n<p><strong>Enterprise Customer Support</strong></p>\n<ul>\n<li>Serve as a primary support contact for Perplexity Enterprise customers, working with them via tickets, Slack, and calls to resolve complex technical and product questions</li>\n<li>Build durable relationships with enterprise users and stakeholders, advising on best practices and helping them maximize value from the platform</li>\n<li>Own end-to-end troubleshooting for enterprise issues: reproduce problems, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations</li>\n<li>Capture structured feedback from enterprise customers and champion their needs in roadmap discussions with Product</li>\n<li>Support enterprise onboarding, configuration questions, and adoption,guiding teams through SSO setup, workspace management, and platform best practices</li>\n<li>Escalate complex enterprise issues appropriately while maintaining ownership of resolution and follow-through</li>\n</ul>\n<p><strong>Billing &amp; 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You will use internal and external AI tools to create high-quality exploratory content that shows emerging capabilities beyond current production constraints. This is a 12-month temporary full-time role and will be hybrid onsite/remote at our Vancouver or Montreal studio.</p>\n<p>Responsibilities: Work with AI-assisted workflows for modelling, environments, materials, and scene assembly Create 3D models, textures, environments, or small scenes demonstrating AI-assisted pipelines Develop examples aligned with real-world production use cases Define quality benchmarks and best practices for AI-assisted 3D content Create guides, walkthroughs, and sample projects for internal teams Present workflows and findings through demos and documentation Evaluate output quality, performance impact, and production viability within real-time constraints Deliver structured feedback to product and engineering teams with specific improvement recommendations</p>\n<p>Qualifications: Required 6+ years of experience as a 3D artist in games, film, or related industries Expertise in environment art, modelling (hard surface or organic), or scene assembly Portfolio demonstrating high-quality work and end-to-end asset or environment creation Experience working with real-time engines and production pipelines (e.g., optimization, lighting, materials) Experience evaluating or integrating new tools into 3D workflows</p>\n<p>Nice to Have Experience with AI-assisted or procedural 3D tools Experience building small interactive or playable scenes Experience creating internal documentation or training materials</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_008c57c7-10d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Senior-3D-Artist-AI-Workflows-Temporary-12-months/213064","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$122,300 - $170,700 CAD","x-skills-required":["3D modeling","environment art","scene assembly","AI-assisted workflows","real-time engines","production pipelines"],"x-skills-preferred":["AI-assisted tools","procedural 3D tools","interactive or playable scenes","internal documentation","training materials"],"datePosted":"2026-04-24T13:12:02.645Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"3D modeling, environment art, scene assembly, AI-assisted workflows, real-time engines, production pipelines, AI-assisted tools, procedural 3D tools, interactive or playable scenes, internal documentation, training materials","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":122300,"maxValue":170700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_43091e9b-c1f"},"title":"Senior 2D Artist – AI Workflows","description":"<p>We&#39;re looking for an experienced Senior 2D artist to evaluate, shape, and showcase AI-enabled creative tools and workflows for game concept art, textures, materials, and visual ideation. You will use internal and external AI tools to create high-quality exploratory content that shows emerging capabilities beyond current production constraints. You will focus on experimentation, practical application, and promoting adoption across EA. This is a 12-month temporary full-time role and will be hybrid onsite/remote at our Vancouver or Montreal studio.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Work with AI-assisted workflows for concept art, textures, and materials</li>\n<li>Evaluate output quality, controllability, and production viability</li>\n<li>Deliver structured feedback to product and engineering teams with specific improvement recommendations</li>\n<li>Produce high-quality examples, including iterations and before/after comparisons</li>\n<li>Define quality benchmarks for AI-assisted content</li>\n<li>Create guides, walkthroughs, and sample projects for internal use</li>\n<li>Present workflows and findings through demos or documentation</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>6+ years of experience as a 2D artist in games, film, or related industries</li>\n<li>Expertise in concept art, texture creation, or material design</li>\n<li>Portfolio demonstrating high-quality visual work and iteration process</li>\n<li>Experience using game-ready workflows (e.g., PBR textures, production pipelines)</li>\n<li>Hands-on experience evaluating or integrating new tools into art workflows</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Experience with AI-assisted or procedural art tools</li>\n<li>Experience creating internal documentation or training materials</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_43091e9b-c1f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Senior-2D-Artist-AI-Workflows-Temporary-12-months/213065","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$122,300 - $170,700 CAD","x-skills-required":["concept art","texture creation","material design","game-ready workflows","AI-assisted workflows"],"x-skills-preferred":["AI-assisted or procedural art tools","internal documentation or training materials"],"datePosted":"2026-04-24T13:11:30.216Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"concept art, texture creation, material design, game-ready workflows, AI-assisted workflows, AI-assisted or procedural art tools, internal documentation or training materials","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":122300,"maxValue":170700,"unitText":"YEAR"}}}]}