Our work doesn’t exist in a silo, so you’ll work closely with other People teams and cross-functional partners like IT, Legal, Finance, and Security to improve workflows end-to-end. We have a solid foundation with a lot left to build, and you'll help shape what comes next.

Key responsibilities:

• Proactively identify opportunities to streamline and connect processes within and beyond our team
• Map processes end to end to see how things currently run, find where they break or slow down, and propose solutions
• Design and build improved processes yourself, or document the requirements and partner with technical teams to build them
• Improve cross-functional processes by partnering with other People teams and teams across the org (IT, Security, Legal, Finance)
• Manage our employee support experience, focusing on improving our tooling and analysing data to drive continuous improvement
• Collect feedback from employees and partner teams to make sure we are focusing on areas that drive the most impact

Requirements:

• 6–10+ years in People/HR Operations and have scaled People Ops functions in-house
• Hands-on experience converting manual processes into scalable systems
• Learn systems quickly and enjoy figuring out how things work under the hood
• Communicate clearly with business and technical teams, flexing your communication style for your audience
• Form strong cross-functional partnerships to collaborate on processes with upstream/downstream impacts
• Move quickly without sacrificing quality or introducing risk
• Have managed processes and data in enterprise HR systems (e.g. Workday) , configuration experience isn't necessary
• Have managed employee support through ticketing systems (e.g. Jira)

Preferred qualifications:

• Experience using light code (e.g. Google Apps Script) to optimise People Ops processes
• Experience using AI to build new People Ops workflows
• Experience with internal controls and enterprise audits (e.g. SOC 2, SOX, ISO)

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