Responsibilities

• Ensure that all escalated incidents are handled within SLA's.
• Act as expert support for Windows stack related incidents and support requests.
• Manage problem resolution with third party vendors.
• Participate in Problem management processes.
• Support company Windows infrastructure on premise and in a Cloud.
• Provide operational administration and configuration support for highly available server landscapes.
• Support MS Active Directory, design Group Policies.
• Deliver new services according to the business requirements.
• Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
• Take the ownership of projects to set up or upgrade server infrastructure, with support from the team.

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience.
• Strong understanding of Windows stack technologies, standards and trends.
• Strong technical background with 3+ years’ experience Windows stack administration.
• Very good technical knowledge of the Microsoft Stack, Active Directory and its components, Exchange, VMWare, HyperV, GPOs.
• Strong technical knowledge of Storage and Server equipment, virtualization and production setups.
• Strong technical knowledge of Cloud Infrastructure, Azure, AWS.
• Experience with scripting.
• Experience with Backup tools and solutions.
• Experience with IT infrastructure migrations.
• Strong understanding of Infrastructure change management.
• High communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and ability to identify and resolve complex IT infrastructure issues.
• Strong decision-making skills.
• Strong understanding of gaming industry dynamics and trends, with a passion for gaming.

Benefits

• Private Medical Care
• EAP system for supporting wellbeing of Employees
• Cafeteria System
• Leisure Zones, coffee and fruits in the office

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The successful candidate will be responsible for follow-the-sun delivery and support of Network services, prompt reaction on all network infrastructure incidents as 2nd line support and cooperation with other infrastructure teams for resolution.

Responsibilities:

• Ensure that all escalated incidents are handled by the team within SLA's.
• Participate in Problem management processes.
• Ensure that our Network Operations are reliable, secure, resilient and scalable to support our growing business.
• On-time delivery of assigned network infrastructure projects.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
• Oversee network security measures and identifies potential risks to ensure sufficient mechanisms are in place to protect systems and data.
• Design, deploy, and support LANs, WANs, network appliances, load balancers, routers, switches, and other hardware.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent experience.
• Strong understanding of IT Infrastructure technologies, standards, and trends.
• Strong technical background with 3+ years’ experience in a Network Administration role delivering network infrastructure systems, security and support.
• Strong technical knowledge of network equipment – switches, routers (Cisco, Dell, HP,) & firewalls.
• Strong technical knowledge of organizing WiFi setups.
• Strong understanding of IPsec VPN setup, site-to-site tunnels, and troubleshooting.
• Understanding of all aspects of design and implementation of corporate networking and systems infrastructure, including MPLS, VPN, network connectivity, Internet access.
• Proficiency with switching and routing protocols such as BGP, OSPF, route maps, Access Control Lists, route redistribution, path selection, and traffic engineering.
• Experience with LAN/WAN/SD-WAN design and architecture.
• Strong understanding of infrastructure change management.
• Strong analytical and problem-solving skills with the ability to identify and resolve complex IT infrastructure issues.
• Work with vendors and service providers to resolve escalated issues - Maintain network documentation, diagrams, and standard operating procedures

Desirable:

• Hands-on experience with firewall configuration, policy management, and troubleshooting.
• Experience with RAS VPN configuration, deployment, and troubleshooting across user devices.
• Experience integrating GlobalProtect with authentication mechanisms such as LDAP, SAML, and MFA.

Benefits:

• Bonus
• Employee Assistance Program
• Meal Voucher
• Welfare

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