Responsibilities:

Hardware Build & Deployment: Build and configure OT hardware including industrial PCs, control stations, and factory equipment. Flash operating system images and software packages onto devices following standard procedures. Test hardware to ensure proper functionality before deployment. Deploy configured hardware to factory locations across campus sites.

Imaging & Configuration: Execute imaging operations using provided tools and instructions. Install software, drivers, and applications on factory systems. Verify that deployed systems are working correctly and meet requirements.

Basic Technical Support: Provide first-line support for hardware issues and assist with troubleshooting. Handle incoming tickets for hardware deployments, replacements, and basic repairs. Perform equipment swaps and reimaging to resolve issues. Escalate complex problems to senior team members.

Inventory & Asset Management: Track hardware inventory including devices, spare parts, and equipment. Maintain accurate records in asset management systems. Receive, inspect, and organize incoming hardware shipments. Assist with equipment returns and replacements.

Documentation: Follow standard operating procedures for imaging and deployment tasks. Document deployment activities and issues in ticketing systems. Complete deployment checklists and records.

Logistics Support: Coordinate hardware movement between campus locations. Support deployment activities during standard hours and occasionally during off-hours. Assist with equipment setup at various factory locations.

Required Qualifications: 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role. Experience building computers, installing operating systems, or working with hardware. Basic understanding of computer hardware and software installation.

Technical Skills: Comfortable building and assembling computer hardware. Familiarity with operating system installation and imaging processes. Basic troubleshooting skills for hardware and software issues. Ability to follow technical instructions and procedures. Basic computer skills including use of ticketing systems and documentation tools. Willingness to learn new tools and technologies.

Personal Attributes: Detail-oriented with focus on following procedures accurately. Good organizational skills and ability to manage tasks. Self-motivated and able to work with minimal supervision. Good communication skills for working with team members. Comfortable working in factory/industrial environments. Flexibility to occasionally work non-standard hours for deployments. Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.

Education: High school diploma or equivalent required. Associate's degree or technical certification is a plus but not required.

Certifications: CompTIA A+ or similar certifications are a plus but not required.

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