Product Enablement Lead · Flow

Fri, 17 Apr 2026 12:33:02 GMT
Engineering

Flow · Miami · onsite
At Flow, we're reimagining what it means to live, work, and connect. As the Product Enablement Lead, you'll play a foundational role in shaping and delivering the products that drive our communities' day-to-day experience. You'll oversee the full product lifecycle,from early discovery and collaborative roadmap definition to hands-on rollout and ongoing optimization. This is a unique opportunity to work across both digital and physical touchpoints, bridging strategic product thinking with deep operational execution to solve complex, real-world problems. A critical part of this role is bringing genuine AI fluency , using LLMs, automation platforms, and AI agents to multiply the team's impact and build scalable enablement infrastructure. We're looking for a leader who's excited by ambiguity, obsessed with outcomes, and eager to iterate quickly with a cross-functional team of designers, engineers, and operators in-market and around the world. The right leader will balance strategy with grit and demonstrate strong communication and influence skills to ensure success. Responsibilities: * Influence the roadmaps for critical workflows that support both residents (“neighbors”) and internal operators across leasing, resident experience, maintenance, and financial planning * Lead product discovery efforts through data analysis and close collaboration with on-the-ground teams * Collaborate with global tech and local ops teams to ensure tools are scalable, delivered first time right, and tailored to market nuances * Partner with local operators and global tech teams to scale tools, improve workflows, and ensure product usability across diverse market contexts * Build strong feedback loops between field operators and product teams to surface unmet needs and drive continuous improvement * Operationalize product rollouts with strong change management, training, and performance tracking * Ensure tools and processes are not only functional but also resilient, scalable, and embedded in day-to-day operations * Champion a culture of rapid iteration, continuous learning, and tight collaboration between technical and operational teams * Identify automation opportunities across operator workflows and build or evaluate solutions using AI agents, LLMs, and workflow orchestration tools (e.g., n8n, Cursor, MCP) * Enable scale beyond human bandwidth by automating identified opportunities through repeatable processes, tooling, templates, or AI-assisted workflows, developed in collaboration with operators * Design and facilitate cross-functional alignment workshops to co-develop SOPs and drive process adoption at scale Ideal Background: * 5–8 years of product experience, ideally in complex business domains (finance, e-commerce, logistics, etc) * Comfortable owning complex, ambiguous problem spaces , especially those that blend tech, service, and people * Adept at partnering across engineering, design, and operations , with strong communication and collaboration skills * You think in systems, care about details, and are energized by rolling up your sleeves to make things better every day * Bonus: experience with real estate, logistics, marketplace, or hospitality platforms Technical Skills: * Strong communicator, especially in writing clear, actionable PRDs and process documents for stakeholders * Deep, hands-on AI fluency: prompt engineering, AI agent design and evaluation, in-product guidance platforms, and workflow orchestration (n8n, Cursor, MCP); able to prototype and ship AI-augmented workflows, not just describe them * Proficient in modern product tools: JIRA, Confluence, Figma, LLMs What Sets You Apart: * Understands and embraces grit * You thrive in ambiguity and high-pressure environments; comfortable making informed trade-offs * You are a low-ego individual who is excited about working in an ever-changing space * You are passionate about elegant design and hypothesis-driven product development * You are an excellent communicator and natural leader * You are flexible and willing to pivot quickly based on new information or shifting priorities * You can shift seamlessly from strategic storytelling to tactical execution Additional Information: Benefits * Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) * Paid time off and 13 paid holidays * 401(k) retirement plan * Healthcare and Dependent Care Flexible Spending Accounts (FSAs) * Access to HSA-compatible plans * Pre-tax commuter benefits * Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings