Asia & Middle East Technology Our team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
\nIn this role, you will define and own the overall implementation and cutover strategy, ensuring alignment across business and technology. You will develop comprehensive plans covering parallel run, big bang migration, and contingency scenarios. You will also lead execution of cutover activities, including worst-case scenario planning, rehearsals, and post-go-live hypercare operating model.
\nKey responsibilities include:
\nTo be successful in the role, you should have technology expertise in delivering Big Bang migrations on key services, experience of leading post implementation activities and Incident Management, highly effective communication skills, business impact expertise, and driving partnership across Business, internal Technology and third party teams.
\nYou'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.
\nXML job scraping automation by YubHub
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\nThis person will need to hire, consolidate and oversee technical support cells in strategic territories to provide support to local clients across the five continents. This position involves defining an implementation and technical account management strategy, setting objectives and key metrics for the team, leading technical discussions with senior management, developing strong customer relationships, providing technical advocacy and guidance, and ensuring successful product integration and ramp-up.
\nAt Yuno, we are looking to solve the complexity of the online payments ecosystem , allowing merchants and commerce to accept payments in an easy way, accessing a variety of payment services with just one integration, and enabling end users to pay in an easy and secure way.
\nKey Responsibilities:
\nStrategic Leadership and Decision Making: This role requires leading discussions with senior leadership on technical and product strategy. It involves making informed decisions about incidents, trade-offs, and risk management, ensuring that these decisions align with the overall business strategy.
\nCustomer Relationship Management: Develop close relationships with customers. This involves understanding their business operations, needs, and technical challenges to maximize the value they derive from the company's products.
\nTechnical Advocacy and Guidance: Working closely with developers and senior engineers to provide strategic technical guidance. This involves helping customers plan and build solutions that improve the health and performance of their applications.
\nBasic Coding Skills: While not primarily a coding role, the director is expected to have basic coding skills for purposes such as debugging and troubleshooting. This ensures they can understand and interact effectively with the technical aspects of the product.
\nCollaboration with Product and Development Teams: Work alongside product and development teams to customize products for specific customer needs. This requires a solid understanding of both the technical aspects of the product and the unique requirements of each customer.
\nMonitoring Product Integration and Ramp-Up: Monitor the progress of product integration with the customer's systems. The director must ensure successful ramp-up and integration, which is crucial for customer satisfaction and long-term success.
\nQualifications:
\nBachelor's degree in Computer Science, Information Technology, or a related field.
\nMinimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company.
\nBased in Europe, with the ability and willingness to work across multiple time zones to support global clients.
\nStrong leadership skills and experience managing cross-functional teams.
\nExcellent communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders.
\nBasic coding skills and a solid understanding of software development processes.
\nProven ability to manage customer relationships and provide strategic technical guidance.
\nExperience in risk management and making critical business decisions.
\nProficiency in English is required; Spanish and Portuguese are a plus.
\nXML job scraping automation by YubHub
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