Key responsibilities include owning a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact; leading 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business; guiding founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-building; making real-time prioritization decisions across customers with different needs, timelines, and levels of complexity; monitoring usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns; distilling what you see into clear, actionable insights for Product, Sales, and downstream teams; and ensuring thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success.

To succeed in this role, you should have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts. You should be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes. You should bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest. You should be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends. You should work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise. You should take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook. You should thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly. And you should care deeply about delivering high-quality, consistent customer experiences at scale.

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As a Manager, Software Engineering, you will be responsible for demonstrating end-to-end outcome ownership of a major system within an integrated product, and the team responsible for building and maintaining it. You will contribute as a team lead to the rapid architecting, design, delivery, support, and evolution of next-generation autonomous platforms through their entire product life-cycle.

Key responsibilities include:

• Empathizing with end-users and driving solutions that balance their needs with external constraints, restrictions, and requirements in a multi-stakeholder environment
• Being accountable for software-enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Collaborating with your Technical Lead to architect scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Coordinating your team's roadmap and execution with other teams across Anduril, with the aim of developing components that are reusable across multiple Anduril product lines
• Contributing to the design, implementation, and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring, and operation
• Managing a 6-18 month roadmap for your team, nested within broader organisational roadmap
• Managing an allocated budget for your team
• Managing programmatic risk for your team, and collaborating with your Technical Lead to manage technical risk, including sound and timely decision making
• Leading by example as a technically competent, trustworthy, and accountable team lead
• Communicating organisational vision, strategy, and direction to your team
• Defining, documenting, gaining consensus for, and communicating appropriate goals and plans for your team, derived from broader organisational vision, strategy, and priorities
• Building your team through mentoring, professional development, career management, and collaboration with Anduril's recruiting and people functions
• Working as a leader of a multi-disciplinary engineering team of 4-10 members, including as a mentor and manager for Engineers from differing backgrounds
• Reporting to a manager who may or may not have a background in software engineering
• Traveling to co-locate with end-users and/or other teams up to 20% of the time

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