In this role, you will define and own the overall implementation and cutover strategy, ensuring alignment across business and technology. You will develop comprehensive plans covering parallel run, big bang migration, and contingency scenarios. You will also lead execution of cutover activities, including worst-case scenario planning, rehearsals, and post-go-live hypercare operating model.

Key responsibilities include:

• Defining and owning the overall implementation and cutover strategy
• Developing comprehensive plans covering parallel run, big bang migration, and contingency scenarios
• Leading execution of cutover activities, including worst-case scenario planning, rehearsals, and post-go-live hypercare operating model
• Ensuring robust mitigation steps for risks and issues
• Bringing together complex dependencies across all workstreams
• Ensuring BAU change is interlocked with the programme in broader implementation planning

To be successful in the role, you should have technology expertise in delivering Big Bang migrations on key services, experience of leading post implementation activities and Incident Management, highly effective communication skills, business impact expertise, and driving partnership across Business, internal Technology and third party teams.

You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.

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A typical day for this role will involve building deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape. You will work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses. You will implement best-in-class product development and management practices, maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams, and advocate for and execute new products that deliver impact for our business and users.

As the Product Manager based in our EMEA region, you will report to the Product Marketing Director for International Markets. You will be responsible for the success of Airbnb products throughout their life cycle , from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.

This role is based either in London or Paris (or within easy commuting distance of these cities). The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range shown below is annualized, is subject to change, and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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The Application Subject Matter Expert II provides hands-on functional and technical expertise for Commercial IT business applications in a live production environment. This role focuses on production support, impact analysis, supplier deliverable validation, and audit support.

Requirements

Skills and Capabilites

• Application & Production Support Expertise - Intermediate
• Business Process & Commercial Insurance Domain Understanding - Intermediate
• Analytical Thinking & Impact Analysis - Intermediate
• Communication & Collaboration - Advanced
• Audit & Compliance Awareness - Intermediate
• Operational Readiness & Support Commitment - Intermediate

Software / Tool Skills

• Commercial insurance applications - Entry Level (1-3 Years)
• Production support and incident management tools - Intermediate (4-6 Years)

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Your Role

• You will be responsible for strengthening and developing our OCM Community, including market positioning, service development, project and team management, and placing best practices and innovative themes.
• You will be accountable for business development in the OCM area and will conduct pre-sales activities, including creating offers, preparing and leading presentations, negotiating contracts with customers, and building and maintaining an excellent customer network.
• You will design and implement go-to-market strategies by anticipating future market needs and leading company-wide development initiatives.
• You will conceive and develop OCM services for change management strategies and programs for our customers, including conducting change impact analyses, developing change management, communication, and training plans, evaluating change readiness, and managing change champion networks.
• You will design and implement change processes in scaled agile organisational environments in large and complex international transformation programs for our customers, covering all aspects from strategic roadmap design to organisational design, process definition, and system integration.
• You will build and maintain a sustainable customer relationship and act as a trusted advisor on a C-level.
• You will appear as a Vordenker for the Organizational Change-Management Team and build the team in terms of staff, methodology, and expertise.

Your Qualifications

• You will have 15+ years of relevant and current consulting experience with a proven track record of success in selling consulting services and implementing transformation programs using a global delivery model, preferably acquired in one of the top consulting or service organisations.
• You will have proven success in customer development across all phases of the sales cycle, including pipeline management, offer creation, and the implementation of end-to-end transformation programs that cover all aspects of change management, such as developing change strategies, stakeholder management, developing change networks, effective communication strategies, conducting change impact analyses, and organisational design.
• You will have a comprehensive understanding of organisational dynamics and relationships and how to transform individual stakeholder segments (end customers, intermediaries, marketing and sales, business support functions) to deliver an end-to-end business case.
• You will have a deep understanding of organisational efficiency and design, as well as expertise in change management methodologies.
• You will have demonstrated leadership skills to successfully develop and steer teams towards growth and goal achievement.
• You will have proven success as a Vordenker and change enabler, bringing experience in promoting a digital culture and problem-solving skills.
• You will have exceptional communication, presentation, customer service, and networking skills, as well as the ability to work closely with senior customer management across all phases of a project and provide guidance.
• You will be proactive, energetic, motivated, and driving, with high travel readiness and excellent language skills in German and English, with additional European language skills being an advantage.
• You will have an academic degree in organisational development, psychology, or a comparable field.

We offer a great opportunity in a dynamically growing consulting firm. Discover a truly global culture, highly engaged and motivated colleagues, a cooperative work environment, and interesting development opportunities. Innovative in your approach and always forward-thinking – we are looking for proactive self-starters and want you to bring in fresh ideas that we can grow together on.

If this sounds like you, we look forward to your application.

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Anthropic is looking for a Community Lead to drive the strategy and execution of our developer and builder community programs across EMEA. This is an early and high-impact role: you’ll be the regional owner for adapting centrally developed playbooks and programs to local markets, executing community activations on the ground, and identifying net-new opportunities that support a B2C2B growth motion across Europe.

You’ll work in close partnership with the central Community team in the US, which leads overall program operations, playbook development, and strategic direction. Your focus will be on market-specific execution, customization, and expansion — collaborating with EMEA sales, marketing, and product leads to develop the market entry and expansion strategy for community programs, and identifying which programs to deploy where and when based on regional priorities. Beyond adapting existing programs, you’ll be expected to identify and champion net-new opportunities — whether that’s a format, partnership, or activation that meets a specific need or gap in a local market that centrally developed playbooks don’t yet address.

The core of this role is scaling a community flywheel — recruiting and supporting local ambassadors, running recurring events, and converting community engagement into measurable business impact. You’ll take what’s been built centrally and make it work across priority EMEA markets, going deeper and moving faster than a remote-first approach allows.

Responsibilities:

• Own the end-to-end strategy and execution of Anthropic's developer and builder community programs in EMEA, including the Claude Community Ambassador Program and local Claude Community Events
• Collaborate with EMEA sales, marketing, and GTM leads to develop the regional community strategy: identifying which programs to deploy in which markets, when to launch, and how to align community activations with market entry and expansion priorities.
• Identify, recruit, and support community ambassadors across priority EMEA cities — providing sponsorship, content, and operational support to enable them to host high-quality local events at scale
• Develop and maintain a regional coverage map: for each priority market, define where ambassadors are needed, where events should run, and how to measure reach and engagement
• Identify and champion net-new community opportunities that address specific needs or gaps in EMEA markets — whether that’s a new event format, a local partnership, or an activation that doesn’t yet exist in the global playbook — and build the case internally to resource and scale them
• Partner closely with EMEA sales teams to create a community-driven pipeline — translating ambassador and event activations into qualified leads and sales opportunities
• Build and track the metrics that matter: event coverage, ambassador retention, community growth, and — critically — the downstream impact on pipeline and conversion
• Represent Anthropic in the EMEA developer and builder community, including speaking at conferences, contributing to online developer and builder communities, and building relationships with key technical influencers and builders in the region
• Collaborate cross-functionally with marketing, product, and communications teams to ensure community activations are aligned with broader brand and go-to-market strategy

You may be a good fit if you:

• 8+ years of experience in developer relations, community management, or a closely related growth or marketing role, with a track record of scaling programs across multiple markets
• Understand how to build and run developer or builder communities — from online engagement to in-person events — and can translate that experience into repeatable, scalable programs
• Have a track record of identifying unmet needs in a market and building new programs or initiatives from scratch to address them — not just executing existing playbooks
• Have strong experience working in or across EMEA markets and understand the nuances of localizing a global strategy for different regions
• Have experience working across time zones with a US-based or globally distributed team, and are comfortable with the communication rhythms and async workflows that requires
• Are comfortable working at the intersection of community and commerce — you understand how community programs can generate business impact, and you can build the attribution frameworks to show it
• Have enough technical depth to engage credibly with developers and builders (e.g., familiarity with APIs, LLMs, or software development workflows), even if you don’t write production code day-to-day
• Are a strong communicator who can write clearly, speak at conferences, and build trust with both internal stakeholders and external communities
• Thrive in ambiguous, fast-moving environments and are comfortable being an early hire in a region with significant room to shape the approach
• Speak English fluently and are proficient in at least one other European language (German or French preferred; open to Italian or Spanish)

Strong candidates may also:

• Have experience with developer advocacy, technical content creation, or conference speaking
• Have a background in go-to-market strategy or market expansion at a high-growth technology company
• Speak multiple European languages fluently (German or French preferred; open to Italian or Spanish)
• Have experience building and leading regional teams
• Have worked on ambassador or community programs in the past

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