IT Operations Manager · Cloudflare

Sun, 26 Apr 2026 15:37:38 GMT
IT

Cloudflare · In-Office · onsite

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Available Locations: Austin TX

About the Role

We’re seeking a Regional IT Operations Manager to lead and scale our IT Operations function for North America. This role is accountable for the regional delivery of IT support and services, including Onsite IT support, AV Event Support, Hire to Retire, IT Service Desk (level 2 and escalations as needed), and Vendor Management.

As a manager, you oversee the regional IT Operations team (including individuals in Austin, San Francisco and NY), set priorities for your region, and ensure alignment with the Global IT Operations strategy. This role reports to the Sr. IT Operations Manager, and partners closely with other regional operations managers to deliver seamless, standardized IT services worldwide.

This role is based in Austin, TX and requires being onsite and includes on-call responsibilities.

About the Team

You will lead a regional team of IT Operations professionals and people leaders who provide enterprise-level support for employees across multiple office sites. Our mission is to deliver exceptional IT experiences that balance operational excellence with innovation, enabling employees to work securely and productively wherever they are.

What You'll Do

Regional Leadership & People Management

Manage IT Operations Leads/Managers and their teams across North America. Develop workforce plans, staffing, and talent development strategies that support growth and scalability.

Provide coaching, mentoring, and career development to the IT team within your region.

Foster a culture of accountability, collaboration, and continuous improvement.

Operational Delivery & Service Management

Ensure high-quality delivery of IT operations and support services for all regional offices.

Oversee ITIL-aligned processes (Incident, Change, Knowledge, and Asset Management) at the regional level.

Establish clear KPIs/SLAs and ensure performance is tracked and reported against goals.

Escalate and resolve complex technical and service challenges with cross-regional collaboration.

Strategic Alignment & Process Improvement

Drive the standardization of IT operations practices in alignment with global policies, while accounting for regional business needs.

Implement workflows, automations, and tools that improve efficiency, scalability, and service quality.

Champion process improvement methodologies (Lean, Kaizen, ITIL CSI) within the regional IT Operations team.

Cross-Functional & Stakeholder Engagement

Partner with HR, Facilities, and Security to provide seamless onboarding, offboarding, and workplace IT experiences.

Serve as the primary regional escalation point for senior business stakeholders.

Collaborate with global IT Operations leadership to influence strategy, budgets, vendor contracts, and long-term planning.

Data & Reporting

Own regional metrics and operational dashboards to provide visibility into IT performance and user experience.

Present regional IT health, risk areas, and improvement initiatives to IT and business leadership.

Use data-driven insights to propose resource allocation, budget, and technology investments.

What You'll Bring

Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent work experience.

8+ years in IT Operations or IT Service Management, with at least 4+ years in people management, including experience managing managers or multi-site teams.

Proven track record of leading IT Operations in a regional capacity within a global company.

Strong leadership, communication, and stakeholder management skills, with ability to influence at Director/VP level.

Hands-on knowledge of enterprise IT environments (Windows, Mac, Linux, endpoint management, identity/access, AV support).

Experience managing budgets, vendors, and service contracts.

Skilled in ITIL practices and reporting on operational KPIs/OKRs.

Bonus Points

ITIL v4 Managing Professional or Intermediate certifications.

Experience with Jira Service Management, Atlassian Assets, JAMF, InTune, or Okta.

Lean or Six Sigma certification.

Background in technology, SaaS, or other high-growth industries.

Experience leading IT operations across multiple countries or diverse office environments.

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.