Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end,shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams,while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency.

Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

Key Responsibilities:

1. Lead All Large Digital Customer Experience Deals

• Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.

• Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.

• Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.

• Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.

• Act as the primary executive representative and brand ambassador for all major DCX transformations.

1. Customer Experience Strategy and Consulting

• Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.

• Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.

• Translate customer pain points into multi-year, multi-platform transformation roadmaps.

1. Enterprise CX Technology Strategy

• Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.

• Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.

• Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.

• Guide clients on platform selection, modernization, integration, and maximizing ROI.

1. Customer-Centric Program Planning

• Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.

• Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

1. Market and Thought Leadership

• Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.

• Present at industry forums and executive briefings, shaping brand perception in the market.

• Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

1. Partner Ecosystem Leadership

• Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.

• Shape co-innovation initiatives and joint go-to-market (GTM) strategies.

• Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

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Aladdin Portfolio Management Engineering is a global team of passionate product engineers who are on a mission to build out a next generation platform of persona based, workflow driven experience with a horizontally scalable & modular architecture.

Responsibilities:

• Hands-On Technical Delivery - actively lead or contributed to enterprise-level projects, spanning Technical Design and Deployment Readiness Reviews, Core Reviews, and comprehensive engagement across the full PDLC.

• Accelerate productivity with an AI-enabled PDLC with a strong focus on quality & resiliency.

• Provide operational excellence to our clients with production support with an “SRE” mindset.

• Influence and mentor other engineers in the team, raising the bar on technical excellence.

• Collaborate in a global, multi-office environment, aligning teams across geographies around shared architectural vision.

• Champion a strong engineering culture grounded in continuous learning and optimizing to best practices such as DORA.

• Build domain and technical context quickly and translate that into specifications, plans and actionable Agile backlogs.

Qualifications:

• B.S. / M.S. degree in a STEM field such as Computer Science or Engineering

• 6+ years of proven experience

Skills and Experience:

• Proven experience operating as a Senior Engineer or Team Lead, defining and delivering technical projects across initiatives with Agile Practices such as Lean or Scaled Agile.

• Demonstrated ability to act as a work definer at scale: shaping ambiguous problem spaces into well-structured initiatives, clear architectural runways, and executable delivery plans.

• Strong background designing enterprise scale, distributed systems, balancing functional requirements with non-functional concerns such as resiliency, scalability, latency, and operability.

• Hands on experience with AI enabled SDLC / PDLC practices, including using AI to accelerate design exploration, prototyping, and architectural decision making, applying AI assisted development, testing, code review, and documentation practices, embedding AI capabilities into product workflows and platform services responsibly and securely, and frameworks such as Windsurf & Cursor and GitHub Copilot.

• Ability to partner effectively with Product Management, Engineering, and Business leaders to translate strategic objectives into coherent architectural strategies.

• Excellent communication and influencing skills, able to articulate complex architectural and technical concepts to senior stakeholders and align diverse teams behind a shared technical vision.

• Track record at articulating architectural tradeoffs and design options, including impacts on scalability, resilience, cost, and delivery velocity.

• A proven foundation in modern languages such Core Java and UI technologies such as React & Angular.

• Experience of API design principles & Event Driven Architecture.

• Rigorous approach to quality through demonstrable TDD & BDD experience.

Nice to have and opportunities to learn:

• Expertise in Domain Driven Design (DDD), including domain modelling and aligning architecture to complex business domains.

• Front office Portfolio Management or Wealth Management domain experience, with a strong understanding of investment workflows, decision making processes, and the role of technology in supporting portfolio managers and advisors.

• Domain knowledge of asset classes & analytics (e.g., equities, fixed income, multi asset, alternatives) and how their characteristics influence risk, performance, liquidity, and system design.

• Experience with portfolio construction concepts, including asset allocation, constraints, benchmarks, rebalancing, and optimization, and how these map to scalable platform and architecture decisions.

• Exposure to event driven architectures at scale, including microservices, messaging, and streaming platforms aligned to business domains.

• Experience shaping or contributing to platform strategies that enable multiple product teams to move faster with consistency and autonomy.

• Familiarity with cloud native and hybrid architectures, including patterns for scalability, resilience, and cost aware design in large enterprises – including frameworks like Kubernetes.

• Exposure to modern DevOps and platform engineering practices that support high throughput, high quality delivery at enterprise scale, and demonstrable improvements across DORA metrics.

• Familiarity with micro frontend architectures, including their use in large scale, multi team environments to enable independent domain ownership, parallel delivery, and consistent user experiences across complex platforms.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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We currently have 700 open roles

Innovation Starts Here

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

You Are:

You are a seasoned program leader who thrives at the intersection of technology, business strategy, and organisational change. Adept at navigating ambiguity and complexity, you bring a rare blend of strategic vision and operational rigor,balancing big-picture thinking with a relentless focus on execution and measurable outcomes. With a strong background in enterprise IT, you are comfortable leading large, cross-functional programs that span digital platforms, cloud infrastructure, and security.

What You’ll Be Doing:

• Owning end-to-end delivery of large, multi-workstream enterprise programs spanning applications, infrastructure, and security.
• Translating strategic priorities into executable roadmaps, aligned milestones, and measurable outcomes to ensure program success.
• Establishing and leading program governance, executive reporting, risk management, and decision forums to drive accountability and transparency.
• Driving alignment across Architecture, Infrastructure, Security, Business, and Product teams in a highly matrixed environment.
• Proactively identifying and mitigating program, financial, dependency, and delivery risks to maintain program momentum.
• Managing program financials, forecasting, vendor partnerships, and resource planning for optimal outcomes.
• Ensuring initiatives deliver business value, platform readiness, and operational resilience, not just technical outcomes.
• Supporting M&A and divestiture initiatives, including IT integration and separation programs, dependency management, risk tracking, and execution timelines.

The Impact You Will Have:

• Drive the execution of mission-critical initiatives that enable Synopsys to scale and innovate across its global business.
• Shape the future of our digital platforms and infrastructure, ensuring they are resilient, secure, and aligned with strategic objectives.
• Foster a culture of collaboration and shared accountability among technical and business stakeholders.
• Accelerate business outcomes by translating high-level strategy into actionable, measurable programs.
• Enhance operational efficiency and risk management through robust governance and proactive issue resolution.
• Enable successful M&A and divestiture activities, supporting Synopsys’s growth and transformation agenda.
• Champion the adoption of emerging technologies and best practices to keep Synopsys at the forefront of innovation.

What You’ll Need:

• Bachelor’s degree required; PPM degree or equivalent certification strongly preferred.
• 7+ years managing enterprise IT programs with a proven track record of successful delivery.
• Experience across digital platforms, infrastructure, cloud, and security domains.
• Proficiency with Jira or equivalent enterprise delivery tools to manage large-scale programs and provide portfolio-level visibility.
• Strong understanding of Agile, Waterfall, and Hybrid delivery models and their practical application in enterprise settings.
• Demonstrated success influencing senior leaders and executive stakeholders to drive program alignment.
• Exceptional communication, judgment, and organisational skills.
• Proven experience working with cross-functional teams in global, highly regulated, or fast-scaling enterprises.
• Preferred: Experience in CIO Office, Enterprise PMO, or Transformation PMO environments; exposure to GenAI, automation, or emerging technology enablement.

Who You Are:

• Collaborative and diplomatic, able to build trust and drive consensus among diverse stakeholders.
• Strategic thinker with a bias for action and a focus on delivering tangible business value.
• Adaptable and resilient in the face of ambiguity, shifting priorities, and complex challenges.
• Detail-oriented, highly organised, and able to manage multiple priorities simultaneously.
• Excellent communicator who can tailor messaging for both technical and non-technical audiences.
• Proactive problem-solver, anticipating risks and developing actionable mitigation plans.
• Passionate about continuous improvement, innovation, and professional growth.

The Team You’ll Be A Part Of:

You’ll join the Synopsys CIO organisation, a high-performing, collaborative team responsible for driving enterprise-wide transformation across digital platforms, infrastructure, and operations. Our team partners closely with business, product, and technology leaders to deliver programs that power Synopsys’s growth, resilience, and innovation. We value diversity of thought, embrace emerging technologies, and foster an environment where every team member’s ideas can shape the future of our company.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Key responsibilities include:

• Leading the end-to-end cutover process
• Developing detailed cutover strategy, plans, and checklists
• Coordinating activities across SAP functional, technical, infrastructure, and business teams
• Managing data migration dependencies, system downtime planning, and rollback scenarios
• Conducting cutover readiness reviews and go/no-go assessments with leadership teams
• Identifying and mitigating risks and issues related to cutover activities
• Preparing and presenting cutover status reports, dashboards, and executive updates
• Supporting post-go-live hypercare activities and facilitating smooth handover to operations/support teams
• Ensuring compliance with project governance, methodologies, and change control processes

Requirements include:

• 10+ years in SAP program delivery
• Proven project and program delivery track record across multiple full lifecycle SAP programs
• Substantial proven experience working in client-facing consulting roles
• Proven experience managing SAP cutovers across one or more modules
• Strong understanding of SAP technical landscapes, transport management, and data migration tools
• Experience with project management tools and agile and hybrid delivery models
• Prior experience in large global rollouts or multi-country deployments
• SAP or PMP certification preferred
• Ability to articulate value-based propositions, own and review program financials, and lead proposal presentations
• Outstanding communication skills and presentation skills, with the ability to influence C-Level stakeholders within client organizations

Benefits include:

• Industry-leading compensation and benefits
• Top training and development opportunities
• Curious to learn more? We'd love to hear from you...

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