We are seeking a talented and driven Client Account Manager to join our world-class team of media professionals. You will collaborate with Fortune 500 clients to develop and optimize impactful advertising campaigns, leveraging our innovative platform to drive results and foster meaningful connections.
\nResponsibilities: Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns. Educate and consult clients on how to leverage X's advertising products, sharing best practices to create and execute successful campaigns. Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results. Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency. Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations. Provide actionable feedback to product and tools teams to help scale and improve X's advertising platform. Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.
\nBasic Qualifications: Fluency in Japanese (spoken and written) 3+ years of experience managing digital marketing programs for advertisers or their agencies. Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration. Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions. Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers. Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues. Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision. Strong understanding of the digital marketplace and the competitive landscape in which X operates. Bachelor's degree (BA/BS) or equivalent relevant experience.
\nPreferred Skills and Experience: Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media. Familiarity with X's advertising products and the broader social media advertising ecosystem. Proven ability to mentor or onboard team members in a fast-paced, high-growth environment. A passion for X's mission to protect freedom of speech and foster open public discourse. Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions. A sense of humor and adaptability to thrive in a dynamic, mission-driven organization.
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\nResponsibilities: Review and score AI model responses based on criteria such as humor effectiveness, timing, engagement, and conversational naturalness (using provided rubrics). Write or revise sample responses to maximize user engagement and entertainment, while ensuring factual accuracy. Maintain consistency in Grok's personality traits across varied topics (e.g., casual chat, technical explanations, philosophical discussions, humor). Create and label training datasets focused on elements like humor, irony, banter, and cultural references. Work with engineering teams to develop evaluation tasks that test and strengthen Grok's defined personality traits.
\nBasic Qualifications: Advanced proficiency in English, including idioms, rhythm, tone, and nuance (native or equivalent level). Public portfolio with examples of humorous, engaging, or charismatic writing (e.g., published articles, social media threads, scripts, or viral content; provide links). Strong ability to identify tonal inconsistencies, poor pacing, or ineffective phrasing in text. Proven track record of creating writing that is consistently humorous, clever, or engaging, with evidence of broad appeal (e.g., metrics like views, shares, likes, or publications). Extensive knowledge of current internet culture (memes, trends, platforms) and historical/cultural references.
\nPreferred Skills and Experience: Professional experience in comedy writing, screenwriting, viral content, improvisation, or performance.
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