Our corporate values - Care, Integrity, Passion, Unity, and Excellence - are at the heart of everything we do. When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence.

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a 'protect and retain' role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.

The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline's customer experience strategy - protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Key responsibilities include:

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise 'in-store', collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilise CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Key performance metrics include:

• Retention rate within assigned portfolio.
• Account satisfaction and engagement scores.
• Volume and gross profit performance versus prior year.
• Activity volume (calls, emails, webinars).
• Pipeline conversion and opportunity development for outside sales transition.

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You will collaborate with other teams at Stripe, as well as external partners, to raise the quality and consistency of experiences with the Stripe brand IRL, virtually, and everywhere in between. You will craft the creative vision and strategy for different types of projects and audiences, and amplify them across various mediums, channels, objects to environments, and digital and physical experiences.

As a member of our team, you will be joining a highly creative team that spans the gamut of creative execution from digital installations and interactive games to live streaming a hand-built city over Black Friday Cyber Monday and creating films about a number of interesting topics. The work is highly experimental, idea-driven, and very collaborative.

Responsibilities:

• Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things
• Creative vision: Design execution and quality of ideas work in equal partnership
• Collaborate with like-minded creative people who have radically different skill sets and together create ideas that envision an optimistic, progressive future
• Help shape the strategic vision for design that pushes the boundaries of the brand and build awareness for what we do and why it's important to Stripe
• Partner widely with cross-functional teams to build upon great ideas through making things
• Give and solicit feedback from wide range of teammates, agency partners, and stakeholders

Requirements:

• 6+ years of relevant creative experience in concepting and delivering ideas
• Experience working on a variety of experimental projects that exemplify expertise in design, creative technology, typography, and art direction
• Strong track record independently delivering work as well as influencing the work of other designers, contractors, and agencies
• A strong strategic acumen for building leading brands in a fast-paced, global-facing environment
• Proficient in the latest AI and creative tools
• Exceptional craft

Preferred Qualifications:

• Genuinely curious, ambitious, and creative with a refreshing sense of design, impeccable typography skills, digitally savvy, and deep appreciation for creative process, technology, and design engineering
• Persuasive and humble in explaining your work, process, and decisions and experienced at facilitating stakeholders to advance the project as well as design quality
• Excellent organization and presentation skills, and excel in written and verbal communication
• Love working with other designers to help them learn and grow,and invite them to help you learn and grow
• Experience working (collaboration and facilitation) with cross-functional partners
• Creative coding or creative technologist background is a nice-to-have

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Location

San Francisco

Employment Type

Full time

Department

Scaling

Compensation

• $250K – $380K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Workload team is responsible for designing and running OpenAI’s LLM training and inference infrastructure that powers frontier models at massive scale. Our systems unify how researchers train and serve models, abstracting away the complexity of performance, parallelism, and execution across vast GPU/accelerator fleets. By providing this foundation, the Workload team ensures that researchers can focus on advancing model capabilities while we handle the scale, efficiency, and reliability required to bring those models to life.

About the Role

We are looking for an engineer to design and implement the dataset infrastructure that powers OpenAI’s next-generation training stack. You will be responsible for building standardized dataset interfaces, scaling pipelines across thousands of GPUs, and proactively testing performance bottlenecks. In this role, you will collaborate closely with the multimodal researchers, and other infra groups to ensure datasets are unified, efficient, and easy to consume.

In this role, you will:

• Design and maintain standardized dataset APIs, including for multimodal (MM) data that cannot fit in memory.

• Build proactive testing and scale validation pipelines for dataset loading at GPU scale.

• Collaborate with teammates to integrate datasets seamlessly into training and inference pipelines, ensuring smooth adoption and a great user experience.

• Document and maintain dataset interfaces so they are discoverable, consistent, and easy for other teams to adopt.

• Establish safeguards and validation systems to ensure datasets remain reproducible and unchanged once standardized.

• Debug and resolve performance bottlenecks in distributed dataset loading (e.g., straggler systems slowing global training).

• Provide visualization and inspection tools to surface errors, bugs, or bottlenecks in datasets.

You might thrive in this role if you:

• Have strong engineering fundamentals with experience in distributed systems, data pipelines, or infrastructure.

• Have experience building APIs, modular code, and scalable abstractions, while recognizing that abstractions ultimately serve the users and UX is an important part of the abstractions design.

• Are comfortable debugging bottlenecks across large fleets of machines.

• Take pride in building infrastructure that “just works,” and find joy in being the guardian of reliability and scale.

• Are collaborative, humble, and excited to own a foundational (if not glamorous) part of the ML stack.

Bonus points if you:

• Have background knowledge in data math, probability, or distributed data theory.

• Have worked with GPU-scale distributed systems or dataset scaling for real-time data

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

• Own the enterprise sales function: strategy, pipeline, forecast, process, and execution
• Define enterprise ICP, sales methodology, and scalable GTM motion

What you need

• Proven experience leading enterprise sales in a high-growth, product-led tech company (AI/ML experience strongly preferred)
• Track record of building and scaling sales teams from the ground up

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