The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Creation and maintenance of in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

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The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Create and maintain in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

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locationsNewmarket, Ontario

time typeFull time

posted onPosted 9 Days Ago

job requisition idJR102770

Responsibilities

• Recruitment of hourly/salary employees while maintaining compliance with federal and provincial regulations concerning employment. Refers applicants to plant supervisory for interview and approval. Assuring that properly qualified employees are hired and staffing is maintained to cover production requirements.

• Investigates references and handles details of employee orientation, and on-boarding

• Participates in disciplinary and termination action of employees with the direction of the Human Resource Manager. Keeps managers and supervisors informed of significant problems that may jeopardize the achievement of company objectives.

• Schedule and organize the new hire orientation training with the HR group as per standard agenda

• Ensure timely completion of accident and incident reports, keep records of the same.

• Liaison with fire safety consultants on safety issues including fire evacuation procedure and drills to be completed as necessary.

• Manage vendor contracts such as uniforms, contract employment agencies, safety purchases, (first aid supplies) including inventory management and distribution.

• Plan, organize and schedule plant training including 1st Aid, Forklift/Material Handling equipment, WHIMS, and OHSA, health and safety training as required.

• Liaison with Kaizen teams, trainers, external consultants, cross divisional Kaizen co-ordinations as required.

• Ensure schedule, attendance and record keeping of regular Health and Safety committee meetings.

• Ensure that plant housekeeping/safety audits are conducted as required.

• Encourage participation in the GEAR program, including record keeping

• Schedule and provide agenda to participating managers for monthly employee meetings

• Implement and maintain employee new hire orientation training programs to assure maximum effectiveness.

• Participates in developing department goals, support production needs, coordinates employee relation programs and facilitate special projects.

• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).

• Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.

• Additional duties and responsibilities as assigned.

Basic Requirements

• Degree in Human Resources Management or related field.

• CHRP/CHRL designation.

• Three (3) to five (5) years of experience in manufacturing personnel-related activities.

• Excellent problem solving techniques and methods.

• Ability to coach employees at all levels through difficult situations, ability to make recommendations to effectively resolve issues using judgement consistent with the organizations preferences and priorities.

• Ability to speak and present effectively before groups of customers and employees of the organization.

• Ability to get along with diverse personalities, tactful, mature and flexible.

• Ability to handle all levels of employee discipline including termination.

• Computer skills in the area of MS Office (Word, Excel, PowerPoint).

Salary

This job posting is for an existing vacancy. The total cash compensation range for this position is expected to be:

$57,658.00 - $107,000.00

Benefits

• To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90

• If you are interested in this position, apply by sending us your cover letter and resume.

• We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

• As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.

About Multimatic

Multimatic is a global enterprise supplying engineered components, systems and services to the automotive industry. The company's success has been fueled by its ability to attract and motivate a team of highly skilled and passionate individuals who want to make a difference. With expanding facilities around the world, including in Canada, the US, the UK, Germany, Mexico, Japan and China, there is always room in Multimatic's growing team for people who share a dedication to technical excellence, quality and enthusiasm.

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