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Secure Every Identity

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Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.

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We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work.

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The Okta Technical Account Management (TAM) Team

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The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach.

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We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision.

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We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

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The Auth0 Technical Account Manager Opportunity

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This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team.

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This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications.

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You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach.

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Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape,

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ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realise the value of their Auth0 platform investment,

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while continuing to evolve to solve new objectives and improve security posture.

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Responsibilities

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Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.

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Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity.

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Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions.

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Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items.

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Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices.

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Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.

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Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity.

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Analyse trends, identify areas for improvement, and take action to optimise customer outcomes.

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Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.

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Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach.

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Requirements

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3+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.

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Native-level Japanese proficiency with excellent communication and reading comprehension skills.

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Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.

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Familiarity with the following core CIAM areas or technical competencies:

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Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)

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Consuming APIs and HTTP request methods

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High-level understanding of custom consumer and SaaS apps, both web and native

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Passion for learning cybersecurity principles for IT and consumer applications

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Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use

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Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices

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A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives

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Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data.

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Strong presentation and whiteboarding/diagram skills

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Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec

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Ability to influence customer behaviour & health metrics across a portfolio of customers

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Your responsibilities will include:

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The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.

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