\ tonies is a globally leading interactive audio platform for children with over 10 million Tonieboxes and 125 million Tonies sold. \ \ ### You as part of tonies

\ At tonies, everything revolves around stories – they are at the heart of what we do. However, our success isn't just based on technology and creative ideas, but primarily on the passionate people who bring these stories to life every day. \ \ ### Your tasks and responsibilities will include:

\ Employee Lifecycle Management: You ensure a first-class experience for our employees. You manage all administrative steps – from the initial contract and changes during their career to appreciative offboarding and the creation of reference letters. \ Payroll & Benefits: You have a handle on the numbers. You maintain all salary and benefit data and work hand-in-hand with our external partners for preparatory payroll accounting. Your goal: 100% accuracy and punctuality. \ Onboarding Support: You share responsibility for a perfect start at tonies. You coordinate our Buddy Program and newcomer meetings to ensure new "Tonies" feel welcome from day one. \ HR Systems & Data Quality: As a "power user" for our HRIS (Personio), you ensure our digital personnel files are always up to date and comply with all legal requirements. \ Processes & Innovation: You have a drive to make things better. You challenge existing workflows, reduce manual effort, and leverage the potential of automation and AI to make our work more efficient. \ Knowledge Management: You make sure important information is easy to find. You expand our self-service resources so the team can find answers to HR questions quickly and independently. \ \ ### What we are looking for:

\ HR Background: You bring solid experience in HR administration and are well-versed in labor law and employee lifecycle processes. Experience with payroll, social security and company pension schemes is a plus. \ Passion for Tech & Tools: You enjoy working with modern HR systems. If you already know Personio, that’s great – otherwise, you are a quick learner when it comes to new tools. \ Structure & Composure: Even when things get busy, you keep an overview. You work very conscientiously and manage to juggle different tasks and deadlines with ease. \ Empathy & Service Mindset: You see yourself as an internal service provider and enjoy supporting our colleagues with competence and care. \ Problem-Solver Mentality: You don’t wait for things to happen; you tackle topics proactively and enjoy constantly developing processes. \ Communication: Since we work internationally, you communicate confidently in both German and English. \ \ ### Why tonies?

\ Global Teamwork: We work together across departments and national borders toward our vision of bringing the Toniebox into every child's room in the world. \ Come as you are: This applies not only to the dress code but to everything else as well. We believe you can only give your best when you truly feel comfortable. \ Mobility: Choose the offer that suits you best,a "Deutschlandticket Job" for unlimited mobility, a monthly subsidy of €50 for an office parking space, a leasing bike, or a remote work allowance. \ Security: Benefit from subsidies for capital-forming benefits (vermögenswirksame Leistungen), a company pension scheme, and occupational disability insurance. \ Rest & Rejuvenation: Enjoy 30 days of paid annual leave plus three additional days off (Rose Monday, Christmas Eve, and New Year's Eve). After one year of service, you can also use up to 10 "toniecation days" (unpaid leave). \ Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge. \ Language Learning & Mindfulness: Improve your communication skills with the Babbel app and find relaxation through our access to the Calm meditation app. \ Discounts: Benefit from attractive discounts on our entire tonies range. \ \ ### Good to know:

\ As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

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The People Services Manager - Europe is responsible for leading the European People Services Team, ensuring effective handling of employee and manager queries through the case management system in line with agreed SLAs and quality standards. The role plays a key part in supporting HR transformation initiatives and embedding scalable, data-driven People Services across Europe.

Responsibilities:

• Lead and manage the European People Services Team, ensuring effective handling of employee and manager queries through the case management system in line with agreed SLAs and quality standards.
• Define service levels and performance metrics for People Services processes; regularly review performance, identify gaps and implement corrective actions where SLAs are not met.
• Coach and develop the People Services Team to deliver accurate, consistent and “right-first-time” responses, aligned with local country or studio requirements where applicable.
• Establish, review and maintain clear Ways of Working for the European People Services Team, including coverage models, escalation paths, triage processes, capacity planning and training needs.

Problem Solving & Operational Excellence

• Apply structured problem-solving approaches to resolve complex or recurring issues, plan communications, training, support for recurring requests or increase in help requests on specific topics.
• Work closely with CoEs, People Partners and other People Services Managers to align processes, share best practices and resolve cross-regional challenges.
• Partner with People Centres of Excellence and Senior People Business Partners to resolve complex queries or cases that fall outside standard policy.
• Provide structured feedback to COEs and Senior People Business Partners on recurring policy questions, trends or areas requiring clarification.
• Align with Senior People Business Partners on transition activities from country, cluster or studio-based support models into the People Services Teams.
• Collaborate closely with HRIS on system troubleshooting, access management and escalations.

Insights, Reporting and Data Integrity

• Provide regular insights and reporting on case volumes, trends and service performance to Regional People Directors and Senior People Business Partners.
• Ensure data accuracy and integrity through regular reviews of reports and system data.

Continuous Improvement

• Identify opportunities to improve service delivery, processes and employee experience across People Services and harmonize them globally, when possible.
• Support and drive continuous improvement initiatives in collaboration with HRIS, COEs and People Business Partners.
• Actively promote the adoption of employee and manager self-service tools and portals.

HR Systems & Configuration Support

• Partner with HRIS to support the rollout and integration of new Workday modules and system enhancements
• Initiate and support M&A-related requests for new studio set-ups, ensuring correct organisational structures and access are established.

Requirements

• 5–10 years of professional experience in HR with solid exposure to HR Administration.
• Proven experience in leading, managing and developing HR teams.
• Strong background in HR transformation, including the design and implementation of new processes, policies and ways of working.
• Hands-on experience with Workday, including manager and employee self-service and case management tools (essential).
• Strong problem-solving and analytical skills, with experience using HR data and metrics to identify root causes and drive effective solutions.
• Proactive mindset, with the ability to anticipate change, identify opportunities and take ownership.
• Comfortable operating in complex, fast-paced environments, managing multiple priorities and shifting focus as needed.
• Demonstrated ability to partner with leadership teams, influence stakeholders and build effective working relationships at all levels of the organisation.
• Strong communication skills, with attention to detail and the ability to convey complex topics clearly and pragmatically.
• High level of accountability, reliability and ability to work both independently and collaboratively.
• Highly organised, flexible and able to manage workload effectively.
• Fluency in English is required. German is an advantage, but not mandatory.

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Are you interested in the world of HR and enjoy working with structured, administrative tasks? Are you known for being precise and reliable, with a passion for supporting HR processes throughout the employee lifecycle?

In this position, you will have the opportunity to gain insight into AVL’s international HR operations and visit our headquarters in Graz, where you will receive comprehensive training for your tasks. Afterwards, you will be responsible for maintaining and updating employee data in HR systems, preparing and managing documentation, and providing day-to-day administrative support to the HR team – all as part of a collaborative and supportive team.

Tasks and Responsibilities

Reliable processing of personnel administration processes (e.g. entries/exits, contract documents, reference letters, immigration) Maintenance and control of personnel data in the HR system Acting as the first point of contact for standardized HR questions from employees and managers Supporting compliance with labour law and internal regulations Collaborating on continuous improvements to operational processes Preparing simple analyses, overviews and reports

What you need

Completed education (apprenticeship, college, university, or equivalent) with a focus on Business Administration, Education, Psychology, or related field, or equivalent professional experience Confident German skills (B2), conversational English skills Proficiency in MS Office, SAP and Nexon knowledge are an advantage High sense of responsibility and discretion Structured, precise, and service-oriented working style Independent, proactive, and reliable work approach

Why this matters

This role is an excellent opportunity to gain experience in HR and work in a dynamic and innovative environment. You will have the chance to develop your skills and knowledge, and contribute to the success of AVL’s HR team.

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You'll be responsible for processing personnel administration processes, maintaining and controlling personnel data in the HR system, and acting as the first point of contact for standardized HR questions from employees and managers.

• Reliable processing of personnel administration processes (e.g. entries/exits, contract documents, reference letters, immigration)
• Maintenance and control of personnel data in the HR system
• Acting as the first point of contact for standardized HR questions from employees and managers

What you need

To succeed in this role, you'll need a completed education (apprenticeship, college, university, or equivalent) with a focus on Business Administration, Education, Psychology, or related field, or equivalent professional experience.

• Completed education (apprenticeship, college, university, or equivalent) with a focus on Business Administration, Education, Psychology, or related field, or equivalent professional experience
• Confident German skills (B2), conversational English skills

Why this matters

This role offers the opportunity to work in a newly forming SSC team with opportunities to shape processes, flexible working hours and home office options, private health care and accident insurance, commuter support, and a mentoring program and continuous development opportunities.

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