{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/hospitality"},"x-facet":{"type":"skill","slug":"hospitality","display":"Hospitality","count":75},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. 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Together with your future team, you will lay the foundation for our success in Croatia, shaping processes, building strong local relationships, and contributing to a high-performing and entrepreneurial team culture from day one.</p>\n<p><strong>Your role in this journey</strong></p>\n<ul>\n<li>Be the main contact person for our hosts across Croatia who want to list their vacation rentals on our platform, advising them on how to use our product effectively.</li>\n<li>Take ownership of onboarding new properties, coordinating their go-live and supporting hosts with post-booking questions to ensure a high level of customer satisfaction.</li>\n<li>Work closely with our product and content teams to ensure a smooth and efficient onboarding experience.</li>\n<li>Build and maintain strong relationships with key partners and proactively support them in growing their business and increasing revenues.</li>\n<li>Analyze account performance and develop data-driven, solution-oriented strategies to optimize results.</li>\n<li>Actively contribute to building the Croatian market by identifying opportunities, generating leads, and organizing networking events to grow our local host community.</li>\n<li>Collaborate with your team to establish best practices and processes in a brand-new market environment.</li>\n</ul>\n<p><strong>Your backpack is filled with</strong></p>\n<ul>\n<li>Relevant experience in account management, tourism, hospitality, or other customer-facing roles.</li>\n<li>Strong communication skills with the ability to stay friendly, solution-oriented, and calm in all situations.</li>\n<li>A customer-centric mindset with a proactive, problem-solving attitude.</li>\n<li>Excitement about technology, digital products, and the travel industry.</li>\n<li>Near-native Croatian skills and fluent English skills.</li>\n<li>A valid driver’s license.</li>\n<li>A hands-on, entrepreneurial mindset and motivation to build something from the ground up.</li>\n</ul>\n<p><strong>Our adventure includes</strong></p>\n<ul>\n<li>Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters,and you’ll see the impact.</li>\n<li>Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets,with a strong focus on AI.</li>\n<li>Great People: Join a team of smart, motivated and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious and human. Our customers are guests and hosts,people we can all relate to,making work meaningful and energizing.</li>\n<li>Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.</li>\n<li>Flexibility: Work a hybrid setup with 50% in-office time for collaboration, and spend up to 8 weeks a year from other inspiring locations. You’ll stay connected through regular events and meet-ups across our almost 30 offices.</li>\n<li>Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized,but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.</li>\n</ul>\n<p>Want to travel with us? Apply online on our career page! 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The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.</p>\n<p>You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. 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Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management</p>\n<p>Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings &amp; weekends</p>\n<p>Your Expertise:</p>\n<p>Your background &amp; experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs</p>\n<p>Your skills &amp; expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese</p>\n<p>Our Commitment To Inclusion &amp; Belonging:</p>\n<p>Airbnb is committed to working with the broadest talent pool possible. 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Interest in restaurant technology and passion for helping businesses grow.</p>\n<p>Role Details: Contract to Perm In the field of your territory or the office, 4 out of 5 days a week. 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Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.</li>\n</ul>\n<ul>\n<li>Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.</li>\n</ul>\n<ul>\n<li>Ability to work weekend days and public holidays, as well as early morning / evening shifts. 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Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities. You will also have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you&#39;ll have a direct impact on enhancing efficiency and effectiveness within our operations.</p>\n<p>A typical day in this role will involve working closely with leads to assign daily work, monitoring queues in Upwork and host/guest support cases. You will also be responsible for leading the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria. This includes conducting interviews with home consultants, completing their onboarding process, and unblocking onboarding-related challenges by collaborating with market managers and other cross-functional teams.</p>\n<p>Your expertise will be essential in assessing walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations. You will also perform visual vetting of potential Luxe listings, assessing design aesthetics, property quality, and overall luxury appeal. Additionally, you will partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks.</p>\n<p>As a subject matter expert on Luxe design and brand positioning, you will ensure consistency across all listings. You will provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes. You will also mentor and coach Luxe specialists on visual assessment and luxury experience standards.</p>\n<p>To be successful in this role, you will require a bachelor&#39;s degree or equivalent, with 6-8 years of experience in a customer experience, operations, hospitality, or design-led environment. You will also need a background in design, hospitality, architecture, or luxury segment, and proven ability to evaluate properties for luxury standards, including visual and experiential vetting.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_cd4c118b-637","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7682735","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"₹630,000-₹846,000 INR","x-skills-required":["customer experience","operations","hospitality","design","Google Sheets","dashboards","data analysis","leadership","mentoring"],"x-skills-preferred":["luxury segment","visual vetting","property evaluation","onboarding processes"],"datePosted":"2026-04-18T15:56:33.677Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"customer experience, operations, hospitality, design, Google Sheets, dashboards, data analysis, leadership, mentoring, luxury segment, visual vetting, property evaluation, onboarding processes","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":630000,"maxValue":846000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_55610547-c28"},"title":"Specialist, Premium Support (Mandarin Speaking)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support.</p>\n<p>The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Mandarin, spoken and written. This is a full-time position based in Singapore.</p>\n<p>As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.</p>\n<p>CS Specialist, Premium Support needs strong communication skills in English and Mandarin, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.</p>\n<p>A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management</p>\n<p>Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team. - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.</p>\n<p>Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings &amp; weekends</p>\n<p>Your Expertise:</p>\n<ul>\n<li>3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts</li>\n<li>Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.</li>\n<li>Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.</li>\n<li>Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.</li>\n<li>Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders.</li>\n<li>Active listening skills to understand guest needs and provide personalized recommendations and assistance.</li>\n<li>Empathy and patience in dealing with customers, especially in high-pressure situations.</li>\n<li>Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.</li>\n<li>Passion for delivering exceptional customer service and setting a high bar.</li>\n<li>Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.</li>\n<li>Ability to adapt to new tasks and responsibilities as needed.</li>\n<li>Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.</li>\n<li>Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.</li>\n<li>Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.</li>\n<li>Language proficiency in English and Mandarin, written and spoken.</li>\n</ul>\n<p>Our Commitment To Inclusion &amp; Belonging:</p>\n<p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_55610547-c28","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7542996","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","multicultural","hospitality","phone","messaging","live chat","language proficiency","English","Mandarin"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:53:13.856Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, multicultural, hospitality, phone, messaging, live chat, language proficiency, English, Mandarin"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c7f9b52f-a57"},"title":"Team Specialist, Premium Support (Korean Speaking)","description":"<p>We are seeking a highly skilled Team Specialist to join our Community Support team in Seoul, Korea. As a Team Specialist, you will play a critical role in supporting our internal CS services, enabling our Delivery team to function smoothly, and providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers.</p>\n<p>Your primary responsibilities will include:</p>\n<ul>\n<li>Enabling the successful resolution of core customer-facing work</li>\n<li>Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)</li>\n<li>Acting as Delivery&#39;s first line of escalate support and handling high severity/sensitivity cases</li>\n<li>Managing slack/zoom consultations and acting as floor support for team</li>\n<li>Setting up a well-oiled operational environment</li>\n<li>Ensuring the teams&#39; work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work</li>\n<li>Ensuring the team is skilled in CCPAM and has the tools they need to do their work</li>\n<li>Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons</li>\n<li>Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices</li>\n</ul>\n<p>As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.</p>\n<p>In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights &amp; recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.</p>\n<p>The responsibilities listed above are not exhaustive. 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The ideal candidate is detail-oriented, proactive, and comfortable wearing multiple hats. They should thrive in a fast-paced startup environment where priorities can shift quickly.</p>\n<p>Key Responsibilities:</p>\n<p>Executive Assistant: Proactively manage scheduling for executive leadership, anticipating conflicts and proposing solutions Coordinate complex calendars across internal and external stakeholders Handle travel planning end-to-end (flights, hotels) Conduct research and synthesize information into clear recommendations Serve as a trusted point of contact for sensitive or time-critical matters Maintain high discretion when handling sensitive scheduling, people topics, vendor issues, and internal information</p>\n<p>Office Manager: Own day-to-day operations of the Los Angeles office, ensuring it runs smoothly without oversight Manage office food, supplies, and services; proactively restock and resolve issues Plan and execute office events (weekly lunches, happy hours, onsite meetings) Coordinate gifts and recognition (birthdays, anniversaries, holidays) with attention to detail and timing Manage incoming mail and deliveries, including weekly mail pickup in Beverly Hills Support office expansions, moves, or build-outs as needed Maintain basic office SOPs Communicate decisions, status updates, and tradeoffs clearly</p>\n<p>What We’re Looking For: 2+ years experience as an Executive Assistant, Office Manager, or similar operations role Exceptionally strong attention to detail Proven ability to work independently and problem-solve without step-by-step instructions Excellent written and verbal communication Comfortable tracking and reporting monthly office spend, managing invoices/receipts, and keeping things organized for finance Strong judgment and comfort making decisions Ability to manage multiple priorities simultaneously Los Angeles-based and available for regular in-office work</p>\n<p>Nice to Have: 1+ years experience in hospitality or event coordination/planning Computer troubleshooting skills (Wi-Fi resets, AV systems, basic tech support) Familiarity with AI applications (ChatGPT, Gemini, Claude)</p>\n<p>Compensation: We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $62,500 to $65,000 annually. The exact salary will depend on the amount of relevant and transferable experience you bring to the role.</p>\n<p>Benefits: Comprehensive health, dental, and vision insurance 12 weeks of paid parental leave after 1 year of employment (6 weeks of paid parental leave otherwise) Company-sponsored life insurance Unlimited PTO 401(K) after 6 months of employment Monthly fitness stipend One-time stipend for home office setup</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_638efeee-206","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Bold","sameAs":"https://www.bold.com/","logo":"https://logos.yubhub.co/bold.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agebold/jobs/5078061007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$62,500 - $65,000 per annum","x-skills-required":["Executive Assistant","Office Management","Event Planning","Travel Planning","Research","Communication","Discretion","Problem-Solving","Attention to Detail","Time Management"],"x-skills-preferred":["Hospitality","Computer Troubleshooting","AI Applications"],"datePosted":"2026-04-18T15:50:24.665Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, California, United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Healthcare","skills":"Executive Assistant, Office Management, Event Planning, Travel Planning, Research, Communication, Discretion, Problem-Solving, Attention to Detail, Time Management, Hospitality, Computer Troubleshooting, AI Applications","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":62500,"maxValue":65000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bf20fd1c-c8f"},"title":"Senior Specialist, Premium Support (Japanese speaker)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Japan. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p><strong>Complex Case Management</strong> Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases. Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools. Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation. Become a subject matter expert in Airbnb policies and procedures. Explains and simplify complex information, provide appropriate context, and address complex questions with confidence. Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations. Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises. Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations</p>\n<p><strong>Combining Efficiency with Bespoke Quality</strong> Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention. Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards. Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations.</p>\n<p><strong>Participating in Your Team’s Improvement</strong> Leverage your functional operational knowledge to proactively lead the team to succeed. Provide insights about community experience and continuous improvement opportunities to your Management. Supports the simplification of complex processes and ways of working within the team. Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees. Be a positive force in the team and help management drive &amp; land changes with the least frictions possible. Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p><strong>Stakeholder Engagement</strong> You build and maintain strategic partnerships to achieve team or functional goals. Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt. Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what. Build &amp; nurture relationships outside of your team. You are on-call to handle emergency situations in the evenings &amp; weekends. Inspire a culture where quality is a core principle.</p>\n<p><strong>Your Expertise</strong> Your background &amp; experience 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts. Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.</p>\n<p><strong>Your Skills &amp; Expertise</strong> World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in both English and Japanese.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bf20fd1c-c8f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7559316","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","problem-solving","communication","hospitality","multicultural","executive-level stakeholders","conflict resolution","prioritization","multitasking","attention to detail","meeting goals and commitments","exceptional customer service","high bar","ambiguous","fast-paced","complex environment","proactive","new challenges","changing priorities","evolving roles","job duties","openness","flexibility","risk assessment","urgency","good judgment","CRM systems","Apple/Mac OS","Google Suite","language proficiency"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:49:27.306Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Japan"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, problem-solving, communication, hospitality, multicultural, executive-level stakeholders, conflict resolution, prioritization, multitasking, attention to detail, meeting goals and commitments, exceptional customer service, high bar, ambiguous, fast-paced, complex environment, proactive, new challenges, changing priorities, evolving roles, job duties, openness, flexibility, risk assessment, urgency, good judgment, CRM systems, Apple/Mac OS, Google Suite, language proficiency"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ccd513ba-68b"},"title":"Senior Specialist, Premium Support (Korean Speaking)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in South Korea. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p>A Typical Day:</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations</p>\n<p>Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive &amp; land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build &amp; nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings &amp; weekends - Inspire a culture where quality is a core principle.</p>\n<p>The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ccd513ba-68b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7556586","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","hospitality","analytical","flexibility","autonomy","negotiation","mediation","anticipation","compromise","sensitivity","urgency","judgment","exceptional customer support","teamwork","leadership","initiative","strategic partnerships","approachability","integrity","writing","translation","relationship building","emergency response","quality"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:47:50.648Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Korea"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Travel","skills":"customer service, communication, problem-solving, hospitality, analytical, flexibility, autonomy, negotiation, mediation, anticipation, compromise, sensitivity, urgency, judgment, exceptional customer support, teamwork, leadership, initiative, strategic partnerships, approachability, integrity, writing, translation, relationship building, emergency response, quality"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_20f0b57f-505"},"title":"Senior Enablement Manager","description":"<p>We&#39;re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply.</p>\n<p>This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance.</p>\n<p>The successful candidate will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Supporting the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact-based narratives for multiple regional launches and go-to-market initiatives</li>\n</ul>\n<ul>\n<li>Owning onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC</li>\n</ul>\n<ul>\n<li>Localizing global enablement content, sales pitches, and narratives to reflect regional market needs</li>\n</ul>\n<ul>\n<li>Designing and delivering role-based training programs, including mock calls, certifications, and playbooks</li>\n</ul>\n<ul>\n<li>Partnering closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities</li>\n</ul>\n<ul>\n<li>Driving adoption of enablement tools (e.g., Highspot, Gong) and translating insights into actionable coaching and performance improvements</li>\n</ul>\n<ul>\n<li>Creating structured feedback loops to bring field insights back to central teams and incorporating them into training material</li>\n</ul>\n<ul>\n<li>Tracking and reporting on enablement impact (ramp time, performance, certification, revenue impact)</li>\n</ul>\n<p>What success looks like:</p>\n<ul>\n<li>Faster ramp time for new hires</li>\n</ul>\n<ul>\n<li>New hires consistently passing mock call certifications post-training</li>\n</ul>\n<ul>\n<li>Validated sales narratives and pitches in market</li>\n</ul>\n<ul>\n<li>Improved conversion, retention, and revenue outcomes aligned to annual OKRs</li>\n</ul>\n<ul>\n<li>High-quality scores across teams based on recorded call evaluations</li>\n</ul>\n<ul>\n<li>Strong adoption of enablement tools (e.g., Gong, Highspot)</li>\n</ul>\n<ul>\n<li>Trusted partnership with regional and global stakeholders</li>\n</ul>\n<ul>\n<li>Scalable, repeatable enablement programs across APAC</li>\n</ul>\n<ul>\n<li>Timely reporting and actionable insights to drive performance</li>\n</ul>\n<p>Your Expertise:</p>\n<ul>\n<li>10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment</li>\n</ul>\n<ul>\n<li>Experience in creating and delivering agile &amp; AI-powered sales enablement content, including strong narrative, sales pitches, talking points, objection handling, and standardized playbooks, preferably in the hospitality industry</li>\n</ul>\n<ul>\n<li>Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions</li>\n</ul>\n<ul>\n<li>Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance</li>\n</ul>\n<ul>\n<li>Excellent verbal and written communication skills, including presentation skills to all levels within the organization</li>\n</ul>\n<ul>\n<li>Strong cross-functional influence and stakeholder management skills</li>\n</ul>\n<ul>\n<li>Data-driven mindset with experience using enablement tools and analytics</li>\n</ul>\n<ul>\n<li>Project management: experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies</li>\n</ul>\n<ul>\n<li>Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)</li>\n</ul>\n<ul>\n<li>Ability to prioritize and multitask and to work in a dynamic, fast-changing entrepreneurial environment</li>\n</ul>\n<p>Preferred (Great to Have):</p>\n<ul>\n<li>Experience in the tech, travel, or gig/sharing economy sectors</li>\n</ul>\n<ul>\n<li>Familiarity with two-sided marketplace dynamics and the complexities of host/guest support</li>\n</ul>\n<ul>\n<li>Experience launching new programs or standing up operations with a vendor from scratch</li>\n</ul>\n<ul>\n<li>Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_20f0b57f-505","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7613446","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["enablement","sales operations","agile project management","AI-powered sales enablement","data analysis","SQL","Excel","Google Sheets","project management","go-to-market strategy","sales motions","revenue-driving metrics"],"x-skills-preferred":["hospitality industry","APAC markets","cultural dynamics","cross-functional influence","stakeholder management","data-driven mindset","enablement tools","analytics"],"datePosted":"2026-04-18T15:47:10.003Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"enablement, sales operations, agile project management, AI-powered sales enablement, data analysis, SQL, Excel, Google Sheets, project management, go-to-market strategy, sales motions, revenue-driving metrics, hospitality industry, APAC markets, cultural dynamics, cross-functional influence, stakeholder management, data-driven mindset, enablement tools, analytics"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_fdd92b25-c9c"},"title":"Office Manager","description":"<p>We are seeking a dynamic Office Manager to oversee the daily operations of our Seattle office. You will be instrumental in ensuring a seamless, welcoming environment while championing the company culture.</p>\n<p>Responsibilities:</p>\n<p>Office Operations &amp; Facilities</p>\n<ul>\n<li>Manage daily office operations, including facility maintenance, security, and workspace optimization</li>\n<li>Maintain office documentation and procedures</li>\n<li>Monitor office budget and track expenses</li>\n<li>Oversee vendor relationships and contracts, ensuring competitive pricing and quality service</li>\n<li>Maintain inventory systems for office supplies, snacks, and equipment</li>\n<li>Coordinate with building management for maintenance, repairs, and amenity access</li>\n<li>Facilitate office moves and seating arrangements</li>\n<li>Respond to employee queries and requests within established SLAs</li>\n</ul>\n<p>Office Culture &amp; Cross-functional Support</p>\n<ul>\n<li>Create a welcoming atmosphere for employees and visitors through exceptional front-of-house service</li>\n<li>Partner with Employee Experience team to implement events, culture initiatives, and wellness programs</li>\n<li>Collaborate with IT, Security, and Workplace Programs on workplace technology and safety protocols</li>\n<li>Support new hire onboarding by preparing workstations and welcome materials</li>\n<li>Support executive team with local office needs</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of recent experience in office management, preferably in a tech environment</li>\n<li>Proven track record of vendor management and budget oversight</li>\n<li>Experience with event planning and community building initiatives</li>\n</ul>\n<p>Skills:</p>\n<ul>\n<li>Strong project management and organizational abilities</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Proficiency in Google Workspace</li>\n<li>Problem-solving mindset with attention to detail</li>\n<li>Multi-tasking capabilities while maintaining high standards</li>\n</ul>\n<p>Qualities:</p>\n<ul>\n<li>Natural hospitality mindset with a customer-service orientation</li>\n<li>Proactive and self-motivated work style</li>\n<li>Adaptable and calm under pressure</li>\n<li>Strong interpersonal skills and professional demeanor</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_fdd92b25-c9c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Brex","sameAs":"https://brex.com/","logo":"https://logos.yubhub.co/brex.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/brex/jobs/8488309002","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$76,863 - $96,078 USD","x-skills-required":["project management","office management","vendor management","budget oversight","event planning","Google Workspace"],"x-skills-preferred":["facilities management","hospitality","problem-solving","multi-tasking"],"datePosted":"2026-04-18T15:46:55.281Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle, Washington, United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"project management, office management, vendor management, budget oversight, event planning, Google Workspace, facilities management, hospitality, problem-solving, multi-tasking","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":76863,"maxValue":96078,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_26142640-c32"},"title":"Senior Specialist, Premium Support (German)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in German, spoken and written.</p>\n<p>This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p>A Typical Day:</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations</p>\n<p>Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive &amp; land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build &amp; nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings &amp; weekends - Inspire a culture where quality is a core principle.</p>\n<p>Your Expertise:</p>\n<p>Your background &amp; experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs</p>\n<p>Your skills &amp; expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_26142640-c32","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7454959","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","conflict resolution","multicultural customer service","hospitality industry","phone","messaging","live chat","executive-level stakeholders","organizational skills","prioritization","multitasking","attention to detail","meeting goals and commitments","exceptional customer service","high bar","ambiguous environment","fast-paced environment","complex environment","proactive attitude","openness to change","evolving roles","job duties","Apple/Mac OS","Google Suite","CRM systems","language proficiency","English","German"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:46:45.562Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ireland"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, conflict resolution, multicultural customer service, hospitality industry, phone, messaging, live chat, executive-level stakeholders, organizational skills, prioritization, multitasking, attention to detail, meeting goals and commitments, exceptional customer service, high bar, ambiguous environment, fast-paced environment, complex environment, proactive attitude, openness to change, evolving roles, job duties, Apple/Mac OS, Google Suite, CRM systems, language proficiency, English, German"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bcfb5938-9ba"},"title":"Senior Specialist, Premium Support (Mandarin)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Singapore. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p><strong>Complex Case Management</strong> Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases.</p>\n<p><strong>Interacting with Customers and Community Members</strong> Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools.</p>\n<p><strong>End-to-End Ownership of Cases</strong> Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation.</p>\n<p><strong>Subject Matter Expertise</strong> Become a subject matter expert in Airbnb policies and procedures.</p>\n<p><strong>Explaining Complex Information</strong> Explains and simplify complex information, provide appropriate context, and address complex questions with confidence.</p>\n<p><strong>Negotiating and Mediating</strong> Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations.</p>\n<p><strong>Proactive Anticipation</strong> Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises.</p>\n<p><strong>Managing Highly Sensitive Cases</strong> Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.</p>\n<p><strong>Operating in Autonomy</strong> Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations.</p>\n<p><strong>Combining Efficiency with Bespoke Quality</strong> Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention.</p>\n<p><strong>Participating in Team Improvement</strong> Leverage your functional operational knowledge to proactively lead the team to succeed.</p>\n<p><strong>Stakeholder Engagement</strong> Build and maintain strategic partnerships to achieve team or functional goals.</p>\n<p><strong>Your Expertise</strong> 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.</p>\n<p><strong>Your Skills and Expertise</strong> World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Mandarin.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bcfb5938-9ba","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7552162","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","conflict resolution","multicultural customer service","hospitality industry","high-profile and influential clientele","Apple/Mac OS","Google Suite","CRM systems"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:44:41.518Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, conflict resolution, multicultural customer service, hospitality industry, high-profile and influential clientele, Apple/Mac OS, Google Suite, CRM systems"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_00dbb791-bf9"},"title":"Market Lead, Experiences","description":"<p>As a Market Lead, you will be responsible for the supply health, quality, and growth of your book of business by managing professional host accounts. 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The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow&#39;s internal software and SaaS platforms.</p>\n<p>Responsibilities</p>\n<p>End-User Hardware Support</p>\n<ul>\n<li><p>Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals</p>\n</li>\n<li><p>Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed</p>\n</li>\n<li><p>Coordinate warranty repairs and loaner equipment logistics across properties</p>\n</li>\n<li><p>Maintain accurate hardware inventory records and asset tags for all managed devices</p>\n</li>\n<li><p>Image and configure new devices using established MDM processes (Intune / JAMF)</p>\n</li>\n</ul>\n<p>Flow Software and SaaS Support</p>\n<ul>\n<li><p>Provide Tier 1 and Tier 2 support for Flow&#39;s internal software platform and business applications</p>\n</li>\n<li><p>Assist users with login, access, and workflow issues within Flow&#39;s SaaS environment</p>\n</li>\n<li><p>Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation</p>\n</li>\n<li><p>Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one</p>\n</li>\n<li><p>Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)</p>\n</li>\n</ul>\n<p>HR Partnership and Staff Onboarding</p>\n<ul>\n<li><p>Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee&#39;s first day</p>\n</li>\n<li><p>Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee</p>\n</li>\n<li><p>For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT</p>\n</li>\n<li><p>Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR&#39;s hiring timelines without delay</p>\n</li>\n<li><p>Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness</p>\n</li>\n</ul>\n<p>On-Site Infrastructure and Networking</p>\n<ul>\n<li><p>Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations</p>\n</li>\n<li><p>Support structured cabling patching, switch port assignments, and AP reboots under IT guidance</p>\n</li>\n<li><p>Assist with AV equipment support in conference rooms and common areas</p>\n</li>\n<li><p>Maintain organized and labeled IT closets and network equipment at each property</p>\n</li>\n</ul>\n<p>Ticketing and Documentation</p>\n<ul>\n<li><p>Log, track, and resolve support requests through the IT ticketing system with thorough notes</p>\n</li>\n<li><p>Document resolutions and contribute to the internal IT knowledge base</p>\n</li>\n<li><p>Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken</p>\n</li>\n<li><p>Provide regular on-site status updates and communicate maintenance windows to property managers</p>\n</li>\n</ul>\n<p>Work Location</p>\n<ul>\n<li><p>This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available</p>\n</li>\n<li><p>The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role&#39;s scope and will occur as needed (valid Florida driver&#39;s license and reliable vehicle required , mileage reimbursed)</p>\n</li>\n<li><p>Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations</p>\n</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li><p>1–4 years of IT support or help desk experience in a professional environment</p>\n</li>\n<li><p>Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting</p>\n</li>\n<li><p>Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals</p>\n</li>\n<li><p>Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)</p>\n</li>\n<li><p>Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals</p>\n</li>\n<li><p>Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)</p>\n</li>\n<li><p>Valid Florida driver&#39;s license with a clean driving record and reliable transportation</p>\n</li>\n<li><p>Ability to work independently across multiple sites with minimal direct supervision</p>\n</li>\n<li><p>Strong verbal communication skills with non-technical end users</p>\n</li>\n</ul>\n<p>Preferred Qualifications</p>\n<ul>\n<li><p>CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)</p>\n</li>\n<li><p>Experience with endpoint management platforms: Microsoft Intune or JAMF</p>\n</li>\n<li><p>Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets</p>\n</li>\n<li><p>Exposure to SSO, MFA enrollment, and basic identity management workflows</p>\n</li>\n<li><p>Experience supporting hospitality, real estate, or property management environments</p>\n</li>\n<li><p>Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks</p>\n</li>\n<li><p>Experience with structured cabling, switch patching, or AV support</p>\n</li>\n</ul>\n<p>Other Requirements</p>\n<ul>\n<li><p>Must be able to lift and carry IT equipment up to 50 lbs</p>\n</li>\n<li><p>Comfortable working in server rooms, IT closets, and under desks as needed</p>\n</li>\n<li><p>Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL</p>\n</li>\n<li><p>Must report to Flow HQ at the start of each workday</p>\n</li>\n<li><p>Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance</p>\n</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_41dc5f2b-0ea","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/1cf7b533-8779-46e6-a39a-a962164433bf","x-work-arrangement":"onsite","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Windows 10/11","macOS","Hardware troubleshooting","Endpoint management","Network troubleshooting","IT ticketing systems","Verbal communication","Basic scripting knowledge"],"x-skills-preferred":["CompTIA A+ certification","Endpoint management platforms","Active Directory","SSO","MFA enrollment","Identity management workflows","Hospitality software","Property management software"],"datePosted":"2026-04-17T12:34:48.163Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bay Harbor Islands"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Real Estate","skills":"Windows 10/11, macOS, Hardware troubleshooting, Endpoint management, Network troubleshooting, IT ticketing systems, Verbal communication, Basic scripting knowledge, CompTIA A+ certification, Endpoint management platforms, Active Directory, SSO, MFA enrollment, Identity management workflows, Hospitality software, Property management software"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7a1603fb-c49"},"title":"Head Chef","description":"<p>About the Role\nAs a Head Chef at Flow, you will craft and execute high-quality, health-conscious meals and products while owning all food and non-alcoholic beverage selection, ordering, and overall financial performance across operations,from ingredients to packaging to wages.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Execute and innovate menus focused on plant-forward, Mediterranean-inspired cuisine while aligning with budget targets.</li>\n<li>Prepare retail products for Grocer, including smoothies, juices, dips and spreads, dressings, sandwiches, bowls, salads, wraps, soups, grazing boards, and health-focused grab-and-go meals, with attention to portion control and cost efficiency.</li>\n<li>Manage daily kitchen operations with a focus on labor and food cost control, waste reduction, and consistent adherence to food safety and quality standards.</li>\n<li>Monitor and optimize food costs through sourcing fresh, local, seasonal ingredients, vendor negotiation, and maintaining accurate inventory and ordering systems.</li>\n<li>Develop and manage kitchen budgets, track expenses, and ensure operations stay within financial targets while contributing to overall profitability.</li>\n<li>Train, supervise, and motivate kitchen staff to maintain high productivity, efficient prep times, and minimal overtime, while upholding Flow’s standards.</li>\n<li>Oversee catering logistics, ensuring efficient planning, resource use, and profitable execution of on-site and off-site events.</li>\n<li>Maintain a clean, organized, and compliant kitchen environment that supports both culinary excellence and operational efficiency.</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>5–8+ years of culinary experience, with at least 2–3 years in a leadership role (Head Chef, Sous Chef, or Kitchen Manager), preferably in high-volume or multi-unit environments.</li>\n<li>Experience overseeing full P&amp;L or kitchen financial performance, including food cost, labor, and vendor management.</li>\n<li>Background in multi-outlet operations, catering, or retail food concepts (e.g., grab-and-go, markets, or commissary kitchens) is strongly preferred.</li>\n<li>Experience in scaling kitchen operations or opening new concepts/locations is a plus.</li>\n<li>Exposure to hospitality-driven or lifestyle brands (luxury, wellness, or community-focused concepts) is a strong advantage.</li>\n</ul>\n<p>Additional Information\nBenefits\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)\n• Access to HSA-compatible plans\n• Pre-tax commuter benefits\n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7a1603fb-c49","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/d7ac8d98-f835-4670-8b66-89ff0349fa3b","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["culinary experience","leadership role","food cost control","labor management","vendor negotiation","inventory management","kitchen budgeting","catering logistics","kitchen operations"],"x-skills-preferred":["multi-outlet operations","retail food concepts","hospitality-driven brands","lifestyle brands"],"datePosted":"2026-04-17T12:34:25.795Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"culinary experience, leadership role, food cost control, labor management, vendor negotiation, inventory management, kitchen budgeting, catering logistics, kitchen operations, multi-outlet operations, retail food concepts, hospitality-driven brands, lifestyle brands"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_187f20d4-59d"},"title":"Senior Interior Designer","description":"<p>About the Role\nAt Flow, we believe great design is felt before it&#39;s seen. We&#39;re looking for a Senior Interior Designer who doesn&#39;t just create beautiful spaces,they create experiences that ground, soothe, and inspire.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead interior design projects from early concept through design development and execution, owning the creative direction and ensuring it carries through every phase with intention and consistency</li>\n<li>Develop strong creative concepts, spatial strategies, and material palettes that align with Flow&#39;s brand identity and experiential goals , rooted in nature, warmth, and a deep respect for how people actually live in community</li>\n<li>Design hospitality, multifamily, and food and beverage environments with a clear understanding of guest experience, neighbor experience, and operational needs. Beautiful and functional. Never one without the other</li>\n<li>Oversee and produce high-quality presentations, mood boards, renderings, and visual storytelling materials that communicate not just what a space will look like, but how it will feel and why it matters</li>\n<li>Guide design development across layouts, FF&amp;E, custom elements, and finishes , bringing an elevated eye to every selection while managing the practical realities of budget, lead times, and durability</li>\n<li>Collaborate with technical, procurement, and construction teams to protect design intent through execution. What gets designed is what gets built. That standard is yours to hold</li>\n<li>Mentor and provide creative direction to junior designers, raising the bar on craft and thoughtfulness across the team</li>\n<li>Participate in client presentations, design reviews, and key decision-making moments with the presence and clarity that senior leadership expects</li>\n<li>Contribute to the ongoing evolution of the Flow design language , our references, our standards, our material library, and the shared understanding of what a Flow space should feel like wherever it exists in the world</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>10 or more years of professional experience in interior design, with a strong portfolio across hospitality, multifamily, and/or food and beverage projects. You have led work from concept through completion and understand the full arc of what that requires</li>\n<li>A proven ability to manage design complexity across multiple scales and stages simultaneously , from a lobby renovation to a full property concept , without losing the creative thread or the organizational rigor</li>\n<li>Strong conceptual thinking paired with deep attention to materiality and detail. You care about the big idea and you care about the grout line. Both matter</li>\n<li>A natural researcher. You study regions, light, craft, and culture before you design. You arrive with references and leave with conviction</li>\n<li>Advanced proficiency in design and visualization tools. You can communicate your ideas fluently across presentations, drawings, and renderings</li>\n<li>A high level of personal sensibility and style. Whether your background touches fashion, fine art, hospitality, or architecture , it shows up in how you see a room and the choices you make inside it</li>\n<li>Excellent communication skills and the ability to collaborate generously across disciplines in a fast-moving environment. You push back thoughtfully and you bring warmth to the process</li>\n<li>Bachelor’s degree in Interior Design, Architecture, or a related field</li>\n<li>A portfolio demonstrating creative leadership, spatial intelligence, and executional rigor is required</li>\n</ul>\n<p>Benefits\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs) \n• Access to HSA-compatible plans \n• Pre-tax commuter benefits \n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_187f20d4-59d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/4ab653a7-0495-42dc-b59f-7690d6e95a14","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Interior Design","Hospitality Design","Multifamily Design","Food and Beverage Design","Design Visualization Tools","Project Management","Leadership","Communication"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:34:05.385Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bay Harbor Islands"}},"employmentType":"FULL_TIME","occupationalCategory":"Design","industry":"Real Estate","skills":"Interior Design, Hospitality Design, Multifamily Design, Food and Beverage Design, Design Visualization Tools, Project Management, Leadership, Communication"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f237a35d-8a1"},"title":"Wellness Manager","description":"<p>About the Role\nThe Wellness Manager will own and build Flow&#39;s Fitness, Sports &amp; Wellbeing vertical across our Riyadh communities. This is a hybrid role combining product design, experience design, community building, and business operations , with the goal of making Flow the leading wellness-driven residential brand in the region.</p>\n<p>Responsibilities</p>\n<ol>\n<li><p>Wellness Product &amp; Amenities\nEnsure all wellness spaces (gyms, studios, recovery areas) are best-in-class, consistently maintained, and aligned with Flow&#39;s brand standards.\nContinuously improve the physical and experiential design of wellness amenities.\nIdentify and implement new wellness offerings (e.g. recovery, nutrition, mental wellbeing).</p>\n</li>\n<li><p>Programming &amp; Instructor Network\nDesign and manage a high-quality weekly class schedule across properties.\nRecruit, onboard, and manage top-tier instructors from both within the community and the external market.\nMaintain consistent class quality, utilization, and experience standards.\nBalance free vs. paid offerings to maximize both engagement and revenue.</p>\n</li>\n<li><p>Community Activation (Fitness &amp; Wellbeing)\nBuild and activate the Fitness, Sports &amp; Wellbeing community within Flow.\nSupport the creation and growth of Flow Clubs and neighbor-led initiatives.\nPartner closely with the Community Engagement Lead and Ambassadors.\nCreate pathways for residents to participate, lead, and contribute.</p>\n</li>\n<li><p>Revenue &amp; Business Growth\nDevelop and scale wellness-related revenue streams (classes, services, partnerships).\nBuild partnerships with external wellness providers and brands.\nTrack and optimize revenue per resident through wellness offerings.\nEnsure the wellness vertical contributes meaningfully to ARPU growth.</p>\n</li>\n<li><p>Marketing &amp; Brand Positioning\nConcept and execute wellness-driven events and experiences that elevate Flow&#39;s brand in the market.\nPosition Flow as the leading wellness-focused residential community in Riyadh.\nCollaborate with the marketing team to create compelling wellness content and storytelling.\nLeverage events, instructors, and community leaders to build brand visibility and credibility.\nActivate public-facing wellness experiences (e.g. pop-ups, open classes) to attract new audiences.\nEnsure consistency between the wellness experience delivered on-site and the brand presented externally.</p>\n</li>\n<li><p>Performance &amp; Insights\nTrack engagement, attendance, and satisfaction across all wellness initiatives.\nAnalyse participation trends and continuously improve programming.\nReport on key metrics including engagement, revenue, and retention impact.</p>\n</li>\n</ol>\n<p>Qualifications\nMinimum of 2 years experience in wellness, fitness, hospitality, or community-driven operations.\nStrong understanding of fitness programming, instructor management, and wellness trends.\nExperience building or scaling a service or community-based offering.\nHighly organised with strong execution ability across multiple locations.\nExcellent communication and stakeholder management skills.\nEntrepreneurial mindset with a bias toward action.\nFluency in English required; Arabic is a plus.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f237a35d-8a1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/b9fbb163-2041-46f9-97af-183e11c60dbd","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["wellness","fitness","hospitality","community-driven operations","fitness programming","instructor management","wellness trends"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:34:02.909Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riyadh"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"wellness, fitness, hospitality, community-driven operations, fitness programming, instructor management, wellness trends"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_565cf355-33f"},"title":"New Neighbor Success Manager","description":"<p>About the Role</p>\n<p>The New Neighbor Success Manager will lead and scale the Neighbor Success Team at one Flow community, ensuring every prospective and new resident receives a world-class, consistent, and deeply personalized experience from first interaction through move-in and early residency.</p>\n<p>This role blends high-volume leasing production with daily team leadership: setting the focus for the day, coaching tours and closes, enforcing pipeline discipline, and driving pace-to-goal performance. You will protect the Flow standard , clear, warm, high-touch communication and a consistent move-in experience , while ensuring the team operates with urgency and accountability.</p>\n<p>Schedule: This is an on-site leadership role that requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead daily huddles to align on priorities, pace, coverage, and the plan for the day, ensuring the team is clear on goals and execution.</li>\n<li>Own floor leadership during peak hours: manage walk-ins, protect tour coverage, remove blockers in real time.</li>\n<li>Build a consistent daily rhythm: pipeline reviews, follow-up audits, tour debriefs, and end-of-day recap.</li>\n<li>Own weekly and monthly leasing targets for the property (leases signed, occupancy pacing, and revenue/price discipline as directed).</li>\n<li>Lease alongside the team; expected to close a meaningful share of leases while leading execution.</li>\n<li>Coach consultative selling: discovery, objection handling, urgency, and closing , every strong conversation ends with a clear next step.</li>\n<li>Maintain strong CRM hygiene with accurate stages, notes, tasks, and follow-up timing, operating with a “no lead left behind” standard.</li>\n<li>Manage the funnel end-to-end (lead → tour → app → approval → signature) and drive rapid corrective action when conversion slips.</li>\n<li>Use data and CRM insights to forecast pace, diagnose constraints, and improve productivity and conversion outcomes.</li>\n<li>Provide weekly reporting to leadership: pace-to-goal, funnel health, wins, risks, and a clear action plan.</li>\n<li>Develop broker, relocation, and employer relationships to generate incremental demand (not purely reactive leasing).</li>\n<li>Support local outreach/events that reliably convert into tours and applications.</li>\n<li>Partner cross-functionally with leasing and property operations to ensure unit readiness, seamless move-ins, and timely resolution of leasing-related escalations.</li>\n<li>Escalate constraints early (inventory gaps, pricing friction, process breakdowns) with proposed solutions and owners.</li>\n<li>Deliver a consistent, high-touch prospect-to-move-in experience aligned with Flow’s voice and service standards.</li>\n<li>Set the standard for communication quality, responsiveness, professionalism, and follow-through across the onsite team.</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions; multifamily/resident experience strongly preferred.</li>\n<li>Exceptional communication, presentation, and interpersonal skills.</li>\n<li>Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows.</li>\n<li>Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs.</li>\n<li>Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline.</li>\n<li>High presence and floor leadership; calm under pressure; solutions-first.</li>\n<li>Flexible schedule required, including weekends and occasional evenings as business demands.</li>\n<li>High-ownership mentality: first in, last out when needed, stays in it until the job is done.</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)</li>\n<li>Paid time off and 13 paid holidays</li>\n<li>401(k) retirement plan</li>\n<li>Healthcare and Dependent Care Flexible Spending Accounts (FSAs)</li>\n<li>Access to HSA-compatible plans</li>\n<li>Pre-tax commuter benefits</li>\n<li>Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_565cf355-33f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/57341687-26d0-49d6-93fb-a81afa6285a5","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["CRM","Analytics","Automation tools","Operational workflows","Consultative sales","Customer success","Hospitality management","Real estate operations"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:34:00.026Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"CRM, Analytics, Automation tools, Operational workflows, Consultative sales, Customer success, Hospitality management, Real estate operations"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1f633c59-d7f"},"title":"Flow Experience Agent (Concierge)","description":"<p>About the Role\nThe Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible</li>\n<li>Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information</li>\n<li>Accurately respond to guest requests, making recommendations based on local knowledge and property practices</li>\n<li>Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.</li>\n<li>Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed</li>\n<li>Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities</li>\n<li>Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor</li>\n<li>Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours</li>\n<li>Handle check-out, cash management, and adheres to cashiering and credit policies</li>\n<li>Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors</li>\n<li>Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.</li>\n<li>Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)</li>\n<li>Use various software programs to input special requests and arrangements accurately</li>\n<li>Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs</li>\n</ul>\n<p>Ideal Background:</p>\n<ul>\n<li>High school diploma or equivalent; college or relevant experience is a plus</li>\n<li>Residential Services or Hospitality experience in a luxury environment preferred</li>\n<li>Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred</li>\n<li>Computer literacy with the ability to use a variety of software’s</li>\n<li>Strong attention to detail, problem-solving skills organizational abilities and attention to detail</li>\n<li>Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment</li>\n</ul>\n<p>Additional Information\nBenefits:\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)\n• Access to HSA-compatible plans\n• Pre-tax commuter benefits\n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1f633c59-d7f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/d91ef782-7c88-4852-acd8-d519403ed19d","x-work-arrangement":"onsite","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Hospitality","Communication","Problem-solving","Organizational","Attention to detail","Software literacy"],"x-skills-preferred":["Spanish","Luxury environment experience"],"datePosted":"2026-04-17T12:33:58.551Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"Hospitality, Communication, Problem-solving, Organizational, Attention to detail, Software literacy, Spanish, Luxury environment experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c048a165-0a2"},"title":"Assistant General Manager, Food and Beverage","description":"<p>About the Role\nThe Assistant General Manager will be rooted in intention, fueled by creativity, and centered around community. They will work side-by-side with our culinary leaders to craft guest experiences that are both nourishing and memorable, with a focus on wellness, sustainability, and innovation.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>As a key leader, you will partner with the General Manager to guide daily operations, fostering a culture of excellence, care, well-being, and community in every guest and team interaction</li>\n<li>Lead and develop both FOH and BOH teams, nurturing a culture of accountability, creativity, and shared purpose aligned with Flow&#39;s values</li>\n<li>Support recruitment, scheduling, and continuous education to build a purpose-driven, guest-focused team</li>\n<li>Oversee food and beverage programs, curating offerings that prioritize wellness, creativity, and sustainability, while maintaining consistency and integrity</li>\n<li>Work cross-functionally to optimize service flow, elevate team synergy, and enrich the overall neighbor and guest journey</li>\n<li>Address guest feedback and inquiries with grace, ensuring service recovery reflects Flow&#39;s ethos of care and community</li>\n<li>Maintain mindful inventory practices, manage ordering, and oversee cost management aligned with our values of sustainability and stewardship</li>\n<li>Ensure health, safety, and wellness standards are upheld, reflecting our commitment to integrity and responsibility</li>\n<li>Support the execution of events, promotions, and initiatives that align with Flow&#39;s mission of oneness, contributing to community engagement and brand growth</li>\n<li>Assist in budgeting, forecasting, and financial tracking with a focus on aligning fiscal responsibility with purpose-driven hospitality</li>\n<li>Identify opportunities for cost control and savings, implementing initiatives to reduce waste, optimize labor efficiency, and improve resource utilization while upholding the highest standards of quality and care</li>\n<li>Collaborate with the GM to develop and monitor financial strategies that drive profitability through thoughtful cost reduction and operational efficiencies</li>\n</ul>\n<p>Ideal Background:</p>\n<ul>\n<li>Experience: 2-4 years in food &amp; beverage management or hospitality operations. You&#39;ve led teams, optimized operations, and built strong customer relationships.</li>\n<li>Financial Know-How: You&#39;re comfortable with P&amp;L statements, budgeting, forecasting, and cost controls, always finding the balance between profitability and our core values.</li>\n<li>Customer-Centered: You care deeply about delivering an exceptional guest experience and have the skills to inspire your team to do the same.</li>\n<li>Creative Problem-Solving: You thrive in a fast-paced environment and can navigate challenges with creativity and grace.</li>\n<li>Community-Focused: You naturally build relationships, engage with the local scene, and understand the power of neighborhood connections.</li>\n<li>Physical Requirements: You&#39;ll be on your feet, managing inventory, lifting boxes, and staying engaged throughout the day. Flexibility is key.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)</li>\n<li>Paid time off and 13 paid holidays</li>\n<li>401(k) retirement plan</li>\n<li>Healthcare and Dependent Care Flexible Spending Accounts (FSAs)</li>\n<li>Access to HSA-compatible plans</li>\n<li>Pre-tax commuter benefits</li>\n<li>Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c048a165-0a2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/abd888c1-54a9-4fbc-b0d0-4e5fae662148","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Food and Beverage Management","Hospitality Operations","Team Leadership","Financial Management","Cost Control","Customer Service","Creative Problem-Solving","Community Engagement"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:33:55.705Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"Food and Beverage Management, Hospitality Operations, Team Leadership, Financial Management, Cost Control, Customer Service, Creative Problem-Solving, Community Engagement"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f03110ad-f17"},"title":"Server/Bartender","description":"<p>About the Role\nAt Flow, hospitality is at the heart of everything we do. Our Servers / Bartenders are more than service professionals, they&#39;re experience creators, community builders, and brand ambassadors who bring warmth, energy, and intention to every interaction.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Deliver genuine, high-quality service that makes residents and guests feel welcomed and cared for</li>\n<li>Prepare and serve cocktails, beer, wine, and café offerings with speed, consistency, and attention to quality</li>\n<li>Build rapport with residents and guests and contribute to a vibrant social atmosphere</li>\n<li>Operate efficiently in a fast-paced environment while balancing multiple priorities</li>\n<li>Maintain cleanliness and organization of the bar, service areas, and shared spaces</li>\n<li>Support events, activations, and community programming as needed</li>\n<li>Collaborate with café, kitchen, and operations teams to ensure smooth service</li>\n<li>Uphold Flow&#39;s standards for hospitality, safety, and responsible service</li>\n<li>Lift, carry, push, pull, and place objects weighing up to 50 pounds as needed</li>\n<li>Actively engage guests and promote Flow merchandise with knowledge and enthusiasm</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>Minimum of 2 years of server and/or bartender experience in a hospitality-driven environment</li>\n<li>Experience in an bar, restaurant, café, or hospitality concept with an emphasis on quality, consistency, and guest experience</li>\n<li>Experience supporting new openings, evolving concepts, or fast-growing environments strongly preferred</li>\n<li>Strong communication skills and the ability to connect naturally with guests and teammates</li>\n<li>Comfortable operating in dynamic, fast-paced environments and wearing multiple hats as needed</li>\n<li>Valid Food Handler&#39;s Certificate (preferred)</li>\n</ul>\n<p>Additional Information\nBenefits\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)\n• Access to HSA-compatible plans\n• Pre-tax commuter benefits\n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f03110ad-f17","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/d283c2b0-02c2-4e53-bc43-0471e085cdc5","x-work-arrangement":"onsite","x-experience-level":null,"x-job-type":"hourly, full-time","x-salary-range":null,"x-skills-required":["server","bartender","hospitality","communication skills","teamwork","customer service"],"x-skills-preferred":["food handler's certificate","new openings","evolving concepts","fast-growing environments"],"datePosted":"2026-04-17T12:33:53.866Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Lauderdale"}},"employmentType":"FULL_TIME","occupationalCategory":"Food & Beverage","skills":"server, bartender, hospitality, communication skills, teamwork, customer service, food handler's certificate, new openings, evolving concepts, fast-growing environments"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7182c661-d9c"},"title":"Director of Sales","description":"<p>We&#39;re looking for a Director of Sales to lead our leasing organisation across three active communities and prepare the team for significant expansion. This role owns revenue generation, team performance, leasing strategy, and market growth. The person in this role will be responsible for transforming a junior team into a high-performing, relationship-driven, quota-focused revenue function.</p>\n<p>Key Responsibilities:</p>\n<p>Lead and scale a leasing team responsible for delivering occupancy and revenue targets across approximately 800 units.</p>\n<p>Prepare the organisation for substantial growth, with a similar number of new units joining the portfolio in 2026.</p>\n<p>Set monthly and quarterly quotas, define incentive structures, and manage team and individual performance.</p>\n<p>Coach junior, inexperienced team members into confident, effective leasing advisors.</p>\n<p>Sales Process and CRM Excellence:</p>\n<p>Design and optimise the leasing funnel using CRM systems such as HubSpot or Salesforce.</p>\n<p>Build, refine, and enforce strong processes for pipeline management, lead qualification, follow-ups, and forecasting.</p>\n<p>Integrate multiple technology tools to support a smooth, data-driven sales operation.</p>\n<p>Outbound and Relationship-Based Leasing:</p>\n<p>Lead the evolution toward a hybrid inbound and outbound leasing model.</p>\n<p>Build relationships with relocation agents, brokers, HR teams of major employers, embassies, and other market partners.</p>\n<p>Encourage team members to develop their own networks, attend events, and create their own lead pipelines.</p>\n<p>Market Growth and Brand Storytelling:</p>\n<p>Be a visible ambassador for flow in the Riyadh market.</p>\n<p>Maintain an active presence on LinkedIn and other platforms, regularly sharing stories about community living, lifestyle, and leasing success.</p>\n<p>Culture and Team Transformation:</p>\n<p>Build a culture of accountability, customer focus, proactive outreach, and continuous improvement.</p>\n<p>Drive a shift from reactive behaviours to proactive, relationship-based selling.</p>\n<p>Bring startup energy: fast learning, constructive iteration, and a willingness to build processes as the business scales.</p>\n<p>Qualifications:</p>\n<p>8–12 years of experience in sales, revenue, business development, or leasing leadership.</p>\n<p>Proven experience managing teams with quotas, KPIs, and performance-driven cultures.</p>\n<p>Strong experience using CRM systems such as HubSpot, Salesforce, or similar.</p>\n<p>Background in a startup, scale-up, or entrepreneurial environment.</p>\n<p>Strong ability to build processes, systems, and workflows from scratch.</p>\n<p>Experience coaching junior or inexperienced teams.</p>\n<p>Strong B2C experience; B2B relationship-building is also valuable.</p>\n<p>Active presence on LinkedIn or other platforms, with a strong personal brand mindset.</p>\n<p>Analytical or technology-related diploma or degree.</p>\n<p>Ability to drive regularly across Riyadh and attend events, tours, and meetings.</p>\n<p>Nice-to-Haves:</p>\n<p>Experience in tech, hospitality, residential leasing, or real estate.</p>\n<p>Arabic language skills (helpful but not required).</p>\n<p>Experience in high-growth or fast-scaling environments.</p>\n<p>What Success Looks Like:</p>\n<p>Leasing teams meet or exceed occupancy and revenue targets.</p>\n<p>Strong, documented leasing processes and playbooks are in place.</p>\n<p>CRM data is accurate, visible, and consistently used.</p>\n<p>The team generates a significant share of its own leads through relationships and outreach.</p>\n<p>Flow gains increasing visibility in the Riyadh market.</p>\n<p>The leasing culture becomes proactive, growth-minded, and customer obsessed.</p>\n<p>New communities launch smoothly with strong pre-leasing performance.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7182c661-d9c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/991a23cd-66ee-4b65-bb9c-4599bbcacbbf","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Sales Leadership","Team Management","CRM Systems","Process Improvement","Relationship Building","Communication","Analytical Skills","Problem-Solving"],"x-skills-preferred":["Tech Industry","Hospitality","Residential Leasing","Real Estate","Arabic Language","High-Growth Environments"],"datePosted":"2026-04-17T12:33:47.768Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riyadh"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Real Estate","skills":"Sales Leadership, Team Management, CRM Systems, Process Improvement, Relationship Building, Communication, Analytical Skills, Problem-Solving, Tech Industry, Hospitality, Residential Leasing, Real Estate, Arabic Language, High-Growth Environments"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3ac947e3-342"},"title":"Property General Manager","description":"<p>About the Role\nWe are seeking an experienced and driven General Manager to lead Flow&#39;s newest community. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency</li>\n<li>Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team</li>\n<li>Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement</li>\n<li>Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty</li>\n<li>Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets</li>\n<li>Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition</li>\n<li>Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners</li>\n<li>Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations</li>\n<li>Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results</li>\n<li>Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&amp;B, retail etc)</li>\n<li>Strong business acumen with expertise in revenue management, distribution, and financial management</li>\n<li>Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams</li>\n<li>Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners</li>\n<li>Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement</li>\n<li>Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software</li>\n<li>Flexibility to work evenings, weekends, and holidays as needed</li>\n</ul>\n<p>Additional Information\nBenefits\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)\n• Access to HSA-compatible plans\n• Pre-tax commuter benefits\n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3ac947e3-342","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/01ad2a92-9f0a-4078-b53a-dbe21eb56a4b","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["hospitality management","revenue management","distribution","financial management","leadership","coaching","communication","interpersonal skills","analytical skills","problem-solving skills","Microsoft Office Suite","property management systems","revenue management software"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:33:41.166Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Real Estate","skills":"hospitality management, revenue management, distribution, financial management, leadership, coaching, communication, interpersonal skills, analytical skills, problem-solving skills, Microsoft Office Suite, property management systems, revenue management software"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a46e6210-97d"},"title":"Product Manager – Neighbor and Operator Experience","description":"<p>About the Role</p>\n<p>The buildings are only part of the story. The real work happens in how people experience them , every interaction, every workflow, every moment where something either feels effortless or doesn&#39;t. We&#39;re looking for a Product Manager to own some of the most important experiences across Flow&#39;s resident and operational ecosystem.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Own the roadmap for core resident and operational workflows across the customer lifecycle and day-to-day building experience</li>\n<li>Build deep firsthand understanding of operator workflows by spending time with local teams in-market and observing how work actually gets done</li>\n<li>Identify the highest-leverage opportunities to simplify, automate, or redesign workflows using product, AI-assisted experiences, and self-service where appropriate</li>\n<li>Rapidly prototype solutions using modern AI and product development tools to test concepts before full production investment</li>\n<li>Partner with design, engineering, platform, and operations to turn validated concepts into durable, scalable product</li>\n<li>Define success through clear customer, operational, and business outcomes, and use data to continuously improve the workflows you own</li>\n<li>Evaluate local tools, dashboards, and operator-built workflows to determine what should be productized and scaled across Flow</li>\n<li>Work closely with platform teams to take advantage of emerging internal capabilities across data, workflow, and AI infrastructure</li>\n<li>Balance short-term wins with long-term system quality, making thoughtful tradeoffs in ambiguous and fast-moving environments</li>\n<li>Help create a product culture that values clear thinking, rapid iteration, good taste, and strong partnership with the people closest to the work</li>\n</ul>\n<p>Ideal Background</p>\n<ul>\n<li>6 to 10 years of product management experience, ideally in complex workflow-heavy domains such as fintech, logistics, hospitality tech, vertical SaaS, commerce, or marketplaces</li>\n<li>Track record owning ambiguous product areas end-to-end, from discovery through launch and iteration</li>\n<li>Experience working closely with operational teams, service teams, or frontline users, not just digital consumers</li>\n<li>Strong systems thinking and comfort with products that blend software, operations, and human coordination</li>\n<li>Evidence that you have personally experimented with building AI agents, automations, prototypes, or internal tools, even if you are not a full-time engineer</li>\n</ul>\n<p>Technical Skills</p>\n<ul>\n<li>Strong product sense and the ability to turn messy workflows into clear user experiences and product decisions</li>\n<li>Hands-on comfort using modern prototyping and AI tools to build mockups, working flows, or lightweight internal tools as part of product development</li>\n<li>Strong judgment about where AI meaningfully improves a workflow, where it introduces risk, and how to evaluate the difference</li>\n<li>Excellent written and verbal communication, including the ability to drive alignment with operators, designers, engineers, and leadership</li>\n<li>Proficiency with modern product and collaboration tools such as Jira, Confluence, Figma, and current AI tooling</li>\n</ul>\n<p>What Sets You Apart</p>\n<ul>\n<li>High agency individual and comfortable creating momentum in ambiguous situations</li>\n<li>Care deeply about understanding users in the real world, especially the people doing the work every day</li>\n<li>Have strong product taste and a bias toward simplicity, clarity, and elegant workflow design</li>\n<li>Can move from strategy to details without losing the thread</li>\n<li>Technically credible with engineering and practically useful with operators</li>\n<li>Low ego, high ownership, and comfortable changing your mind as new information emerges</li>\n<li>Keep up with the latest models, tools, and workflow patterns well enough to know when new capabilities materially change what the product can do</li>\n<li>Energized by the idea that AI should improve how products are built and how work gets done, not just add novelty</li>\n</ul>\n<p>Why Join Flow?</p>\n<ul>\n<li>Help reimagine what it means to live, work, and connect in communities designed around people</li>\n<li>Build products that improve the everyday experience of residents and the teams who support them</li>\n<li>Join a company with ambitious goals at the intersection of real estate, hospitality, technology, and community</li>\n<li>Be part of a team that is still early enough to shape how the product, operating model, and standards evolve</li>\n<li>Flow&#39;s mission is oneness: fostering connection with ourselves, our neighbors, and the natural world.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a46e6210-97d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://flow.com/","logo":"https://logos.yubhub.co/flow.com.png"},"x-apply-url":"https://jobs.lever.co/flowlife/709cc655-e216-4216-af48-17dd43087bab","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$180,000-230,000 per year","x-skills-required":["product management","workflow analysis","AI-assisted product development","prototyping","product strategy","workflow design","product taste","user experience","communication","Jira","Confluence","Figma","AI tooling"],"x-skills-preferred":["fintech","logistics","hospitality tech","vertical SaaS","commerce","complex workflow-heavy domains"],"datePosted":"2026-04-17T12:33:16.281Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami / New York / Palo Alto"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"product management, workflow analysis, AI-assisted product development, prototyping, product strategy, workflow design, product taste, user experience, communication, Jira, Confluence, Figma, AI tooling, fintech, logistics, hospitality tech, vertical SaaS, commerce, complex workflow-heavy domains","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":230000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8db20763-21b"},"title":"AI Product Owner - Operations","description":"<p>The Role</p>\n<p>Belong is building the Residential Operating System: a fully integrated, AI-powered platform that manages homes, coordinates thousands of real-world service moments, and creates authentic belonging experiences for homeowners and residents. The member journey is the product. But the Residential OS only delivers on that promise if the operational machinery running beneath it is intelligent, instrumented, and self-improving.</p>\n<p>Most companies say they are AI-first. At Belong, it means something specific: by the end of 2025, the majority of communications across sales, leasing, homecare, and concierge functions are AI-generated. Human Advisors and Concierges handle trust-critical moments. AI agents handle everything else: triage, scheduling, status updates, escalation routing, vendor coordination, documentation.</p>\n<p>The operations product surface is where that architecture lives or dies. As Product Owner, Operations, your job is to design, deploy, and relentlessly improve the AI-powered system that runs the homeowner and resident journey from inspection through occupancy. You are not writing requirements for a future that engineers will build someday. You are shipping agent-driven workflows today, measuring their quality and deflection rates next week, and iterating the week after.</p>\n<p>This role is for someone who understands that the frontier of operations is not better dashboards. It is autonomous systems that perform with the judgment of your best operator, at infinite scale, at the moment the member needs it.</p>\n<p>Responsibilities</p>\n<ul>\n<li><p>AI agent architecture across the operational journey. Every operational phase, from home preparation, move-in orchestration, homecare and maintenance, to Pro coordination and vendor scheduling, has a human workflow today and an AI-assisted target state. You will define that target state phase by phase: what the agent handles autonomously, what triggers human review, what escalates immediately.</p>\n</li>\n<li><p>The agent-human handoff model. The Member Journey Brief is explicit: humans are deployed at trust-critical moments. AI handles orchestration, speed, and precision behind the scenes. You are the person who defines exactly where that line sits, and who moves it systematically as agent quality improves.</p>\n</li>\n<li><p>LLM-powered communication workflows. Belong&#39;s target is 80% AI-generated communications across operational functions by Q3. You will own the product layer that makes this real for operations: the prompt architecture, context retrieval pipelines, output quality review systems, and the feedback loops that improve generation quality over time.</p>\n</li>\n<li><p>Foundation as the AI control panel. Foundation is where Belong&#39;s operational teams live. Every tool your squad ships into Foundation is either creating leverage for humans or replacing manual work with agent-driven automation. You will define the roadmap for Foundation&#39;s evolution from task management system to AI control panel: where agents surface for review, where exceptions queue for human action, where quality scores and deflection rates are visible in real time.</p>\n</li>\n<li><p>Operational instrumentation and model feedback. AI systems degrade without structured feedback. You will build the instrumentation that captures ground truth: CSAT signals, escalation rates, rework rates, SLA breach patterns, and member sentiment. You will design the feedback loops that push this signal back into model evaluation and prompt improvement.</p>\n</li>\n</ul>\n<p>The AI Stack You Will Work With</p>\n<ul>\n<li>LLM-based communication generation with context injection from CRM and operational state</li>\n<li>Agentic scheduling and coordination workflows (Homecare triage, Pro dispatch, vendor coordination)</li>\n<li>Automated escalation routing based on signal classification</li>\n<li>Quality scoring and anomaly detection on agent outputs</li>\n<li>Retrieval-augmented generation for Concierge and Homecare agent context</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>90 days: Every operational phase has a documented AI target state with defined autonomous scope, human escalation thresholds, and instrumentation in place.</li>\n<li>6 months: AI-assisted workflows have measurably reduced manual communication volume across at least 2 operational functions with no CSAT degradation.</li>\n<li>Year 1: The majority of routine operational communications in your product surface are AI-generated. Human operators are handling exceptions, escalations, and trust-critical moments, nothing else.</li>\n</ul>\n<p>Example KPIs You Will Be Held To</p>\n<ul>\n<li>AI deflection rate vs. manual handling baseline, by operational function</li>\n<li>CSAT from homeowners and residents at each operational phase (the constraint: deflection gains cannot come at CSAT cost)</li>\n<li>SLA compliance rates for homecare and Pro services</li>\n<li>Time-to-list (inspection to live listing)</li>\n<li>Move-in readiness rate and failed move-in rate</li>\n<li>Human escalation rate as a quality signal on agent confidence calibration</li>\n</ul>\n<p>Who You Are</p>\n<ul>\n<li>AI systems thinker. You do not think about AI features. You think about AI systems: input context, output quality, fallback behavior, quality measurement, and continuous improvement loops.</li>\n<li>Operationally grounded. You have worked in environments where things break in the real world, with real vendors, real homes, real members, and you understand that an agent operating without the right context is more dangerous than no agent at all.</li>\n<li>Outcome obsessed. You hold deflection rate and CSAT simultaneously. You do not celebrate automation that degrades experience.</li>\n<li>Technically fluent. You can write a SQL query, read a vector similarity result, reason about retrieval quality, and understand the tradeoffs in a prompt engineering decision.</li>\n<li>Cross-functional driver. Operations, Homecare, Leasing, Vendor Ops, and Engineering all touch your surface. You run the rituals, translate across languages, and hold the delivery cadence.</li>\n</ul>\n<p>What You Bring</p>\n<ul>\n<li>3 to 5 years of product experience, with at least 1 to 2 years directly building or operating AI-powered products in a production environment</li>\n<li>Hands-on experience with LLM integrations, prompt engineering, RAG pipelines, or agentic workflow design</li>\n<li>Demonstrated ownership of operational tooling or service orchestration products in a marketplace, logistics, or operations-intensive environment</li>\n<li>Proficiency with data: SQL, funnel analysis, and the ability to detect when a metric is being gamed or misread</li>\n<li>Experience with AI evaluation frameworks and output quality measurement is a strong advantage</li>\n<li>Prior work in consumer real estate, hospitality, or residential services is a plus</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8db20763-21b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://www.belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/12878464-3397-4603-91fd-a4645ee06afe","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI systems thinking","LLM-powered workflows","Agentic scheduling and coordination workflows","Automated escalation routing","Quality scoring and anomaly detection","Retrieval-augmented generation","SQL","Funnel analysis","Data analysis","Prompt engineering","RAG pipelines","Agentic workflow design","Operational tooling","Service orchestration","Consumer real estate","Hospitality","Residential services"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:27:01.211Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Argentina"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI systems thinking, LLM-powered workflows, Agentic scheduling and coordination workflows, Automated escalation routing, Quality scoring and anomaly detection, Retrieval-augmented generation, SQL, Funnel analysis, Data analysis, Prompt engineering, RAG pipelines, Agentic workflow design, Operational tooling, Service orchestration, Consumer real estate, Hospitality, Residential services"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0dad40e4-1b6"},"title":"Senior Product Marketing Manager, Travel & Hospitality","description":"<p>We&#39;re looking for an exceptional Senior Product Marketing Manager, Travel &amp; Hospitality to own and scale Cresta&#39;s positioning, messaging, and GTM strategy for the Travel &amp; Hospitality industry.</p>\n<p>This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>You&#39;ll own the development and continuous refinement of Cresta&#39;s positioning and messaging for the Travel &amp; Hospitality industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives.</li>\n<li>You&#39;ll help establish Cresta as a thought leader in the Travel &amp; Hospitality industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling.</li>\n<li>You&#39;ll develop and maintain deep buyer personas, advancing our internal understanding of Travel &amp; Hospitality-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals.</li>\n<li>You&#39;ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Travel &amp; Hospitality-specific go-to-market strategies that accelerate pipeline and revenue growth.</li>\n<li>You&#39;ll bring new product capabilities and innovations to market through a Travel &amp; Hospitality lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact.</li>\n<li>Your deep understanding of what drives our wins and losses across the Travel &amp; Hospitality industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Bachelor&#39;s degree in Marketing, Business Administration, a related technical field or equivalent practical experience.</li>\n<li>At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Travel &amp; Hospitality industry.</li>\n<li>Experience managing cross-functional or cross-team projects.</li>\n<li>Excellent communication skills and comfortable presenting in executive-level settings.</li>\n<li>Excellent research skills and experience producing data-driven market analysis.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience in software categories related to contact centers, customer experience and AI Agents.</li>\n<li>Experience in hypergrowth scale-ups.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family.</li>\n<li>Flexible PTO to take the time you need, when you need it.</li>\n<li>Paid parental leave for all new parents welcoming a new child.</li>\n<li>Retirement savings plan to help you plan for the future.</li>\n<li>Remote work setup budget to help you create a productive home office.</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced.</li>\n<li>In-office meal program and commuter benefits provided for onsite employees.</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<ul>\n<li>Cresta&#39;s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.</li>\n<li>We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</li>\n<li>Final offers are shaped by factors like experience, skills, education, and geography.</li>\n<li>In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</li>\n</ul>\n<p>Salary Range: $150,000 - 200,000 + Equity</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0dad40e4-1b6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/5140744008","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,000 - 200,000 + Equity","x-skills-required":["Product Marketing","Travel & Hospitality","AI","Customer Experience","Software Categories","Contact Centers","Customer Experience and AI Agents","Hypergrowth Scale-ups"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:26:35.212Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States (Remote)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"Product Marketing, Travel & Hospitality, AI, Customer Experience, Software Categories, Contact Centers, Customer Experience and AI Agents, Hypergrowth Scale-ups","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":200000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_57562d35-273"},"title":"Customer Support","description":"<p>About the job\nWe believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>The Role\nWe are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction. As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.</p>\n<p>What You’ll Do\nSupport residents and homeowners through inquiries, requests, and issues with empathy and clarity. Own cases end to end, ensuring timely and effective resolution. Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams. Use Foundation and internal tools to manage, track, and document cases. Manage multiple cases simultaneously while maintaining high service standards. Communicate proactively, setting clear expectations and timelines. Identify recurring issues and suggest process improvements. Represent Belong’s values in every interaction, with a strong Member-Obsessed mindset.</p>\n<p>Schedule\n8 hours per day, including 1 day of the weekend (rotational schedule)</p>\n<p>What We’re Looking For\nExperience in customer support, operations, hospitality, or service-oriented roles. Strong problem-solving skills and a service-first mindset. Highly organized, with strong attention to detail. Clear written and verbal communication skills. Comfortable working cross-functionally and in fast-paced environments. Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus). Calm, empathetic, and solutions-oriented under pressure.</p>\n<p>Nice to Have\nExperience in proptech, operations, or customer experience roles. Familiarity with case management or support platforms. Experience working with rotating or weekend schedules.</p>\n<p>Why Belong\nBe part of a team that truly cares about people and experience. Have real impact on how residents and homeowners feel every day. Grow in a culture that values ownership, clarity, and excellence. Build meaningful work alongside people who care.</p>\n<p>Requirements\n1+ years of experience in Customer Service.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_57562d35-273","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://www.belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/f25c764c-c683-4c15-9951-04bc3c720713","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer support","operations","hospitality","service-oriented roles","problem-solving skills","communication skills","teamwork","time management"],"x-skills-preferred":["proptech","customer experience","case management","support platforms"],"datePosted":"2026-04-17T12:23:43.657Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"customer support, operations, hospitality, service-oriented roles, problem-solving skills, communication skills, teamwork, time management, proptech, customer experience, case management, support platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bfd95021-a3e"},"title":"Home Occupancy Specialist","description":"<p>About Belong</p>\n<p>We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>About the Role</p>\n<p>We are not just looking for a Home Occupancy Specialist, we are looking for someone who takes true ownership of the lease-end lifecycle. This role is about making sure renewals happen, move-outs are handled with care, and vacant homes get back to market fast.</p>\n<p>As a Home Occupancy Specialist, you will manage a portfolio of homes from the first renewal outreach through signed agreement or full turnover coordination, always with a clear next step and zero dropped balls. For homeowners, this is the moment where Belong protects their returns. For residents, it&#39;s the moment where they feel valued or set up for a smooth exit.</p>\n<p>How this is handled directly shapes trust, retention, and the health of the entire system. This is a fast-paced, detail-driven role for someone who anticipates, drives, and closes , someone who doesn&#39;t wait to be asked and cares deeply about getting things done right.</p>\n<p>Role Responsibilities</p>\n<p>Renewals</p>\n<ul>\n<li>Own the full renewal process from proactive outreach at 90–120 days before expiration through signed agreement.</li>\n<li>Use real-time market data to advise homeowners on competitive pricing.</li>\n<li>Negotiate terms with residents and execute lease amendments.</li>\n</ul>\n<p>Move-Outs</p>\n<ul>\n<li>Manage everything when residents don&#39;t renew: notices, inspection scheduling, damage assessment, and deposit resolution.</li>\n<li>Ensure all move-outs are fairly handled, photo-documented, and compliant with state regulations.</li>\n</ul>\n<p>Turnover &amp; Re-listing</p>\n<ul>\n<li>Coordinate with Home Quality to get homes market-ready as fast as possible.</li>\n<li>Confirm listing details and trigger the re-listing workflow to minimize vacancy time.</li>\n</ul>\n<p>Occupied Tours</p>\n<ul>\n<li>Show homes to prospective residents while the current resident is still in place.</li>\n<li>Keep the pipeline moving and vacancy time down.</li>\n</ul>\n<p>Data Integrity</p>\n<ul>\n<li>Ensure every timeline milestone , Resident Gave Notice, Lease Renewed, Inspection Completed , is accurate and timely.</li>\n<li>Homeowners see this. The system depends on it.</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>Renewals are closed proactively, not chased reactively.</li>\n<li>Move-outs are handled fairly, documented properly, and resolved on time.</li>\n<li>Vacant homes are back on market as fast as possible.</li>\n<li>Homeowners feel informed and confident in their returns.</li>\n<li>SLAs and occupancy targets are consistently met.</li>\n</ul>\n<p>About You</p>\n<ul>\n<li>You anticipate, drive, and close.</li>\n<li>You are comfortable managing multiple homes and workstreams at once.</li>\n<li>You stay calm and clear under pressure.</li>\n<li>You communicate directly and confidently with both residents and homeowners.</li>\n<li>You care about doing things right, not just moving things along.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>2–4+ years in a customer-facing or operational role, with a track record of managing multiple workstreams under pressure.</li>\n<li>Strong written and verbal English (mandatory).</li>\n<li>High attention to detail and strong organizational skills.</li>\n<li>Comfortable working with SLAs, metrics, and performance targets.</li>\n<li>Experience with Intercom or Asana, a background in hospitality or customer success, or familiarity with U.S. housing regulations are a strong plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bfd95021-a3e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com.ar/","logo":"https://logos.yubhub.co/belong.com.ar.png"},"x-apply-url":"https://jobs.lever.co/belong/f889494f-355c-47d3-847b-56ec86b4967d","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer-facing","operational","SLAs","metrics","performance targets","Intercom","Asana","hospitality","customer success","U.S. housing regulations"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:23:14.733Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"customer-facing, operational, SLAs, metrics, performance targets, Intercom, Asana, hospitality, customer success, U.S. housing regulations"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2af99d99-1c2"},"title":"Account Executive (Full Cycle)","description":"<p>About Belong\nWe believe in a world where homes are owned by regular people, not corporations.</p>\n<p>Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>We are building a scaled system of wealth creation for regular people through homeownership.</p>\n<p>We&#39;ve survived Covid, the tech crash, and the toughest years of the capital markets.</p>\n<p>We are growing fast and we are AI First.</p>\n<p>As an Account Executive (Full Cycle) at Belong, you will be the driving force behind converting interested homeowners into committed Belong members.</p>\n<p>Your ability to connect, build trust, and close deals will directly fuel our growth and establish Belong as the go-to platform for managing much-loved homes.</p>\n<p>Responsibilities\nStay Ahead of the Game: Monitor industry trends, competitor moves, and customer feedback to refine our sales strategies and keep Belong ahead of the curve.</p>\n<p>Master the Art of Closing: You&#39;ll turn interested homeowners into lifelong Belong advocates by showcasing our unique value proposition.</p>\n<p>Build Relationships That Matter: Develop deep, lasting connections with homeowners. Your approach will make them feel understood, valued, and confident in choosing Belong.</p>\n<p>Mentor Future Stars: Prepare and guide junior Account Executives for high-impact calls, sharing your expertise to elevate team performance.</p>\n<p>Drive Revenue Growth: Implement and execute strategic sales plans to exceed aggressive revenue targets and fuel Belong&#39;s expansion across the U.S.</p>\n<p>What You Bring\n3-5 years of experience in remote B2C sales.</p>\n<p>Winning mindset with a proven track record of hitting and exceeding targets in fast-paced environments.</p>\n<p>We would like to see your stats!</p>\n<p>Experience in real estate or hospitality is a valuable asset.</p>\n<p>Experience in SaaS sales, Salesforce, or other CRMs.</p>\n<p>Exceptional organisational and communication skills, both on the phone and in person.</p>\n<p>Team player with the ability to contribute to a fast-paced environment.</p>\n<p>Robust problem-solving and analytical capabilities, hardworking and driven to succeed.</p>\n<p>Adaptability and comfort with ambiguity</p>\n<p>Ready to Lead the Charge?\nIf you&#39;re hungry to make an impact, eager to take your sales game to the next level, and excited to be part of something bigger, we want to hear from you.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2af99d99-1c2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://www.belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/e95c412a-2c7d-4f7c-ae7c-ea941b7c7e52","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["B2C sales","Real estate","Hospitality","SaaS sales","Salesforce","CRMs"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:22:18.916Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"B2C sales, Real estate, Hospitality, SaaS sales, Salesforce, CRMs"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6254907e-e4a"},"title":"Office Assistant (Part-Time)","description":"<p>About Belong\nWe believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>About the Role\nAt Belong, we believe every detail matters,whether it’s the homes we care for or the environment where our team thrives. We’re looking for a part-time Team Experience &amp; Office Assistant to make our Miami HQ a place where every Belonger feels inspired, supported, and at home.</p>\n<p>This role is all about elevating the everyday experience: from the vibe of the space to the energy we feel walking through the door. You’ll keep things beautiful, organized, and joyful,while always finding ways to make life easier, more delightful, and more connected for the team.</p>\n<p>If you have an eye for design, love creating warm and welcoming spaces, and naturally lift people’s spirits, we’d love to meet you.</p>\n<p>What You’ll Do</p>\n<ul>\n<li>Ensure the office always looks and feels its best: organized, beautiful, and welcoming.</li>\n<li>Manage supplies, snacks, and anything else that helps the team stay fueled and focused.</li>\n<li>Bring your creative flair to the workspace,whether it’s refreshing a lounge area, setting the tone with flowers and playlists, or adding those thoughtful touches that brighten the day.</li>\n<li>Support the planning and execution of team events, lunches, and celebrations that bring people together and foster belonging.</li>\n<li>Coordinate with vendors, deliveries, and service providers to keep things running smoothly.</li>\n<li>Welcome new Belongers on their first day with warmth, care, and a seamless onboarding experience.</li>\n<li>Look for ways to continuously enhance the space and the team’s experience,proactively spotting what needs attention or improvement.</li>\n<li>Provide general administrative support as needed to ensure the office operates like a well-oiled machine.</li>\n</ul>\n<p>What We’re Looking For</p>\n<ul>\n<li>A people-person with a natural warmth, positive energy, and passion for creating beautiful, welcoming environments.</li>\n<li>Excellent organizational skills and attention to detail,you notice the little things that make a big difference.</li>\n<li>An eye for design and aesthetics,you love curating spaces that feel intentional, elevated, and alive.</li>\n<li>Someone who takes initiative, solves problems on the fly, and enjoys helping others.</li>\n<li>Previous experience in office coordination, hospitality, or events is a plus (but not required).</li>\n<li>Ability to lift up to 25 lbs occasionally (for event setup, supplies, etc.).</li>\n</ul>\n<p>Why Join Us?</p>\n<ul>\n<li>Be part of a mission-driven team shaping the future of homeownership and belonging.</li>\n<li>Play a key role in cultivating a positive and engaging workplace culture.</li>\n<li>Work part-time in a flexible, dynamic, and collaborative environment.</li>\n<li>Have a direct impact on the daily lives of an incredible team.</li>\n</ul>\n<p>If you’re excited about creating an inspiring space and experience for our team, we can’t wait to hear from you!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6254907e-e4a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://www.belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/4111408f-497d-4a4f-8b43-22a640421111","x-work-arrangement":"onsite","x-experience-level":null,"x-job-type":"part-time","x-salary-range":null,"x-skills-required":["design","organization","communication","problem-solving","initiative"],"x-skills-preferred":["event planning","hospitality","customer service"],"datePosted":"2026-04-17T12:22:09.591Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami"}},"employmentType":"PART_TIME","skills":"design, organization, communication, problem-solving, initiative, event planning, hospitality, customer service"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b1ff9ebe-6f2"},"title":"Home Quality Coordinator – Cleaning Operations","description":"<p>About Belong</p>\n<p>We&#39;re a company that believes in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences.</p>\n<p>As the Home Quality Coordinator for Cleaning Operations, you&#39;ll own one of the most critical moments in our process: delivering spotless, move-in-ready homes. You&#39;ll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Source and onboard high-quality cleaning vendors across all active markets.</li>\n<li>Schedule cleanings for every home, ensuring timeliness and coordination with other home prep steps.</li>\n<li>Establish and enforce cleaning quality standards aligned with Belong&#39;s brand.</li>\n<li>Conduct quality checks,directly or via vendor feedback loops,to ensure standards are met or exceeded.</li>\n<li>Partner with inspections, repairs, photography, and listings teams to integrate cleanings seamlessly into the home prep process.</li>\n<li>Manage cleaning vendor relationships for reliability, responsiveness, and performance.</li>\n<li>Track cleaning performance metrics and continuously refine sourcing, scheduling, and quality control processes.</li>\n</ul>\n<p>What Makes You Great for This Role</p>\n<ul>\n<li>1–3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role.</li>\n<li>Proven ability to manage multiple vendors and projects simultaneously with precision.</li>\n<li>Strong eye for detail and quality, with high standards for presentation and cleanliness.</li>\n<li>Excellent cross-functional communication skills to collaborate with diverse teams.</li>\n<li>Highly organised, structured, and able to prioritise in a dynamic environment.</li>\n<li>Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b1ff9ebe-6f2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/766245e8-50ae-4719-a6c1-ceef9683fa4a","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["operations","vendor management","facilities management","hospitality","cross-functional communication"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:22:06.613Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Argentina"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"operations, vendor management, facilities management, hospitality, cross-functional communication"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2fe62681-b51"},"title":"Executive Assistant","description":"<p>About Belong</p>\n<p>We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>The Role – Executive Assistant</p>\n<p>Belong is looking for an exceptional Executive Assistant to work directly with the CEO. This is a highly strategic role that sits at the center of leadership operations and company execution. This position is critical to enabling the CEO to operate at the highest level by bringing structure, anticipating needs, and ensuring seamless coordination across priorities, communications, and logistics.</p>\n<p>Responsibilities</p>\n<p>Provide high-level executive support to the CEO (calendar, priorities, meetings, travel, and events)</p>\n<p>Own complex calendar management across multiple time zones, proactively resolving conflicts and protecting focus time</p>\n<p>Plan and coordinate domestic and international travel, including last-minute changes, logistics, visas, and contingencies</p>\n<p>Schedule and organize leadership events, company gatherings, and strategic offsites</p>\n<p>Prepare agendas, meeting materials, follow-ups, and action trackers</p>\n<p>Act as a trusted gatekeeper, prioritizing requests and managing internal and external stakeholder communication</p>\n<p>Handle sensitive and confidential information with the highest level of discretion</p>\n<p>Partner closely with People, Finance, and Operations teams to support leadership workflows</p>\n<p>Deliver a high-touch, hospitality-driven service experience to executives, partners, and stakeholders</p>\n<p>What We’re Looking For</p>\n<p>5+ years of experience supporting senior executives or C-level leadership</p>\n<p>Exceptional communication and strong interpersonal skills</p>\n<p>Professional English proficiency (written and verbal) – required</p>\n<p>Strong calendar, travel, and agenda management experience</p>\n<p>Highly organized with outstanding attention to detail</p>\n<p>Proactive mindset with strong ownership and problem-solving skills</p>\n<p>Flexible and adaptable, able to operate in dynamic, fast-changing environments</p>\n<p>Strong service orientation and hospitality mindset</p>\n<p>Ability to manage multiple priorities while maintaining structure</p>\n<p>Experience handling sensitive and confidential information</p>\n<p>Holds a valid U.S. visa</p>\n<p>Comfortable working with global teams and stakeholders</p>\n<p>Why Belong</p>\n<p>Work directly with the CEO in a high-impact, high-visibility role</p>\n<p>Be part of a company redefining one of the world’s largest industries</p>\n<p>Join a fast-growing, AI-driven organization with ambitious global goals</p>\n<p>Collaborative culture with strong ownership and autonomy</p>\n<p>Competitive compensation and growth opportunities</p>\n<p>Opportunity to help shape leadership operations and company experience</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2fe62681-b51","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/1b29095b-2aba-41d6-85a4-8c0bc89c7cf1","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["calendar management","travel coordination","agenda management","communication","interpersonal skills","English proficiency","problem-solving skills","hospitality mindset"],"x-skills-preferred":["AI tools","automation platforms","productivity tools","collaboration tools"],"datePosted":"2026-04-17T12:21:42.262Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"calendar management, travel coordination, agenda management, communication, interpersonal skills, English proficiency, problem-solving skills, hospitality mindset, AI tools, automation platforms, productivity tools, collaboration tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bda040ad-0e2"},"title":"Director of sales - enterprise payment","description":"<p>We are seeking an experienced and driven enterprise payment sales professional to join our team in the US. As a Director of Sales, you will be responsible for generating qualified leads in key industries, particularly in the hospitality industry. You will drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts. You will also partner closely with Sales, Marketing, and product teams to optimize our go-to-market strategies and share insights with the wider team on trends and needs in the payments and fintech space.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Generate qualified leads in key industries, especially in the hospitality industry</li>\n<li>Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts</li>\n<li>Partner closely with Sales, Marketing, and product teams to optimize our go-to-market strategies</li>\n<li>Share insights with the wider team on trends and needs in the payments and fintech space</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in the payment industry</li>\n<li>Strong relationships in the hospitality industry</li>\n<li>Deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar)</li>\n<li>Proven track record of developing and executing commercial strategies that drive revenue growth</li>\n<li>A proactive and adaptable mindset that thrives in a fast-moving, high-growth, and pressurized environment</li>\n<li>Strong communication and relationship-building abilities with both internal stakeholders and external partners</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Lead a dynamic and innovative team in a rapidly growing company</li>\n<li>Equity options available</li>\n<li>Competitive salary, commission, and benefits package</li>\n<li>Collaborative, inclusive environment where your contributions are recognized and valued</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bda040ad-0e2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Kody","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/bNEFUKUT1PeyHAQQWKHZ54/hybrid-director-of-sales---enterprise-payment-in-san-francisco-at-kody","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["payment industry","hospitality industry","global payments","commercial strategies","revenue growth","communication","relationship-building"],"x-skills-preferred":[],"datePosted":"2026-03-09T17:02:35.724Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, California"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"payment industry, hospitality industry, global payments, commercial strategies, revenue growth, communication, relationship-building"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_d89400f4-339"},"title":"Supplier Enablement Associate","description":"<p>About Finexio</p>\n<p>Finexio is the leader in AP Payments as a Service, powering the leading embedded payments approach for B2B payments. We simplify how businesses process and receive payments by embedding electronic payments and cash-flow optimization directly into AP and procurement software.</p>\n<p>The Role</p>\n<p>The Supplier Enablement Associate – Merchant Services is a sales-execution role responsible for converting suppliers into active electronic payment and merchant services participants. This is not an order-taking or “do what I’m told” role. We need someone who thinks, engages, and owns outcomes at the supplier level.</p>\n<p>You will run outbound and inbound supplier conversations, lead discovery, position value, handle objections, and drive suppliers through onboarding and activation. You’re expected to diagnose what’s blocking a supplier, adjust your approach, and push the process forward—without waiting for someone to tell you the next step.</p>\n<p>Success is measured by supplier conversion and activation (virtual card, ACH, and merchant services), time-to-live, consistent pipeline movement, and clean, accurate CRM documentation.</p>\n<p>Responsibilities</p>\n<p>Drive Supplier Conversion (Electronic Adoption + Merchant Services)</p>\n<ul>\n<li>Run outbound and inbound supplier outreach to convert suppliers to Finexio payment methods (virtual card, Finexio Express, ACH) and merchant services where applicable.</li>\n<li>Lead discovery to understand current acceptance methods, volumes, and blockers; recommend the best-fit enablement path.</li>\n<li>Communicate value, handle objections (fees, timing, process change), and secure supplier commitment through activation.</li>\n</ul>\n<p>Own Merchant Services Enablement End-to-End</p>\n<ul>\n<li>Qualify suppliers, collect required data, and complete application workflows through underwriting and activation.</li>\n<li>Coordinate with internal teams and processing partners to remove friction and keep deals moving.</li>\n<li>Manage time-to-live and follow-ups to ensure suppliers go live and begin processing.</li>\n</ul>\n<p>Pipeline &amp; CRM Accountability</p>\n<ul>\n<li>Own an assigned pipeline with disciplined follow-up, clear next steps, and measurable progression.</li>\n<li>Maintain accurate Salesforce activity logging, stage updates, and audit-ready notes/documentation.</li>\n</ul>\n<p>Execution, Accuracy, and Escalation Management</p>\n<ul>\n<li>Ensure supplier records and payment instructions are accurate and compliant with Finexio standards.</li>\n<li>Identify issues early, troubleshoot where possible, and escalate appropriately to Operations/Risk/Support to protect conversion timelines.</li>\n</ul>\n<p>Reporting &amp; Continuous Improvement</p>\n<ul>\n<li>Track and monitor enrollment, activation, 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consistently move suppliers through defined stages without stall-outs.</li>\n<li>Begin producing measurable outcomes: improving enrollments to targeted payment methods (VC/ACH/MS) and reducing time-to-next-step.</li>\n<li>Maintain strong data hygiene and documentation quality that reduces back-and-forth with Ops/Support.</li>\n</ul>\n<p>First 90 Days</p>\n<ul>\n<li>Consistently hit or exceed conversion benchmarks for supplier payment adoption, including merchant services conversions and activations.</li>\n<li>Maintain high accuracy across supplier records and a low escalation/rework rate (clean submissions, fewer exceptions).</li>\n<li>Operate as a dependable execution partner to Account Management, Sales, and Operations—proactively communicating risks, progress, and blockers.</li>\n<li>Demonstrate repeatable execution: steady activity, predictable pipeline movement, and reliable outcomes week over week.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>3+ years in a supplier-facing payments role (supplier enablement, payment operations, merchant services onboarding, or payment processing) where you owned outcomes—not just support tickets.</li>\n<li>Proven ability to convert suppliers to payment methods (virtual card, ACH, and/or merchant services) and manage to conversion benchmarks and activation timelines.</li>\n<li>Merchant services experience is strongly preferred: you’ve sold, qualified, or onboarded merchants/suppliers into acquiring solutions and understand the path from discovery → application → underwriting → activation.</li>\n<li>B2B payments exposure in fintech, AP automation, hospitality, procurement, or similar supplier ecosystems (high-volume vendor outreach environments).</li>\n<li>Working knowledge of payment rails: virtual card, ACH, and merchant acquiring/card processing fundamentals (what’s required, how it works, common objections).</li>\n<li>Comfortable running supplier discovery calls: you can ask the right questions, articulate value, handle 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You&#39;ll win by proving real-world impact and scaling adoption across large product engineering orgs.</p>\n<p><strong>What you&#39;ll do</strong></p>\n<ul>\n<li>Own a vertical portfolio and net-new strategy across retail/hospitality/entertainment</li>\n<li>Build relationships across Product Engineering, DevEx, Security, and Procurement</li>\n<li>Tie Cursor to outcomes like faster launches, fewer defects, and reduced operational toil</li>\n<li>Run hands-on POVs with real repos and production workflows</li>\n<li>Navigate enterprise security/compliance reviews and commercial negotiation</li>\n<li>Drive adoption plans (enablement, champions, rollout sequencing) and expansions</li>\n<li>Share customer learnings to sharpen Cursor&#39;s positioning and rollout playbooks</li>\n</ul>\n<p><strong>You may be a fit if</strong></p>\n<ul>\n<li>7+ years enterprise closing experience; consumer/internet background is a plus</li>\n<li>You&#39;re comfortable selling to technical buyers and quantifying business impact</li>\n<li>Strong outbound + account planning chops; you create pipeline consistently</li>\n<li>You&#39;re a true hunter - you proactively build pipeline from scratch through outbound prospecting, creative sourcing, and relentless follow-up, rather than relying on inbound demand</li>\n<li>High ownership IC who moves fast and communicates crisply</li>\n</ul>\n<p>Name<em> Email</em> ↥ Upload file LinkedIn URL GitHub Profile</p>\n<p>Please write a short note on a project you&#39;re proud of:</p>\n<p>Will you now or in the future require visa sponsorship to work in the country where this position is located?</p>\n<p>Has someone at Cursor referred you for this role? 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