Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
\nThe Events & Guest Services Supervisor plans, organises and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements. They communicate and coordinate any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities.
\nKey responsibilities include attending scheduled functions and events to ensure an impeccable experience and socialising with the guests during these functions/events to gather feedback and address opportunities. They meet with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events.
\nThe supervisor also coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office. They proactively contact the suite and VIP guests upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service.
\nRegularly checking in with group leaders, wedding couples, suite, and VIP guests throughout the cruise to ensure the best guest experience is a critical aspect of the role. Upon embarkation, sending the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one is also a key responsibility.
\nThe supervisor owns the suite guest experience and programme by ensuring that all suite and VIP guests are provided with the highest level of personalised service. Supporting the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts, is also an important aspect of the job.
\nEnsuring Head of Departments are aware of upcoming large groups and determining if private events, priority registration, and reservations would be appropriate and making necessary arrangements is a critical task. Regularly monitoring the group master account ensuring all charges are accurate and charged within established guidelines is also a key responsibility.
\nSupporting the facilitation of timely and complete payment for contracted onboard services and working with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting is also an important aspect of the role.
\nPromoting a positive change management environment by influencing the adaptation of operational initiatives and mentoring teammates through coaching, training, and ongoing development to support career progression are also key responsibilities.
\nThe supervisor must have a bachelor's degree in business administration, hospitality management, or hotel management. A minimum of 2 years of experience as an event manager in hotels/resorts or at least 1 year of experience in a similar position within the cruise industry is required.
\nProficiency in Excel, PowerPoint, Microsoft Word, and hospitality software is essential. Fluent English language skills, both verbal and written, are required. Knowledge of additional languages is preferred.
\nA personable communicator with outstanding social skills and a warm, friendly, and caring personality is essential for this role. The ability to continuously surprise and delight guests throughout their cruise experience is also critical.
\nCommitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment is required. Understanding of the foundation of guest service and ability and willingness to deliver outstanding service to our guests are also essential.
\nMotivation to excel in all aspects of job duties and responsibilities is required.
\nXML job scraping automation by YubHub
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\nFlow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.
\nFlow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.
\nResponsibilities
\nEnd-User Hardware Support
\nDiagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals
\nPerform hardware replacements and upgrades (RAM, SSD, batteries) as directed
\nCoordinate warranty repairs and loaner equipment logistics across properties
\nMaintain accurate hardware inventory records and asset tags for all managed devices
\nImage and configure new devices using established MDM processes (Intune / JAMF)
\nFlow Software and SaaS Support
\nProvide Tier 1 and Tier 2 support for Flow's internal software platform and business applications
\nAssist users with login, access, and workflow issues within Flow's SaaS environment
\nEscalate software defects and integration issues to the Head of IT or vendor support with clear documentation
\nSupport account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one
\nAssist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)
\nHR Partnership and Staff Onboarding
\nPartner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day
\nAttend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee
\nFor employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT
\nMaintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay
\nServe as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness
\nOn-Site Infrastructure and Networking
\nPerform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations
\nSupport structured cabling patching, switch port assignments, and AP reboots under IT guidance
\nAssist with AV equipment support in conference rooms and common areas
\nMaintain organized and labeled IT closets and network equipment at each property
\nTicketing and Documentation
\nLog, track, and resolve support requests through the IT ticketing system with thorough notes
\nDocument resolutions and contribute to the internal IT knowledge base
\nEscalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken
\nProvide regular on-site status updates and communicate maintenance windows to property managers
\nWork Location
\nThis is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available
\nThe majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)
\nSite visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations
\nIdeal Background
\n1–4 years of IT support or help desk experience in a professional environment
\nWorking knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting
\nExperience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals
\nFamiliarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)
\nBasic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals
\nExperience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)
\nValid Florida driver's license with a clean driving record and reliable transportation
\nAbility to work independently across multiple sites with minimal direct supervision
\nStrong verbal communication skills with non-technical end users
\nPreferred Qualifications
\nCompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)
\nExperience with endpoint management platforms: Microsoft Intune or JAMF
\nFamiliarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets
\nExposure to SSO, MFA enrollment, and basic identity management workflows
\nExperience supporting hospitality, real estate, or property management environments
\nBasic scripting knowledge (PowerShell or Bash) for automating repetitive tasks
\nExperience with structured cabling, switch patching, or AV support
\nOther Requirements
\nMust be able to lift and carry IT equipment up to 50 lbs
\nComfortable working in server rooms, IT closets, and under desks as needed
\nFull-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL
\nMust report to Flow HQ at the start of each workday
\nOccasional after-hours or weekend support may be required for critical incidents or scheduled maintenance
\nXML job scraping automation by YubHub
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