{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/hospitality-industry"},"x-facet":{"type":"skill","slug":"hospitality-industry","display":"Hospitality Industry","count":5},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_20f0b57f-505"},"title":"Senior Enablement Manager","description":"<p>We&#39;re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply.</p>\n<p>This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance.</p>\n<p>The successful candidate will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Supporting the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact-based narratives for multiple regional launches and go-to-market initiatives</li>\n</ul>\n<ul>\n<li>Owning onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC</li>\n</ul>\n<ul>\n<li>Localizing global enablement content, sales pitches, and narratives to reflect regional market needs</li>\n</ul>\n<ul>\n<li>Designing and delivering role-based training programs, including mock calls, certifications, and playbooks</li>\n</ul>\n<ul>\n<li>Partnering closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities</li>\n</ul>\n<ul>\n<li>Driving adoption of enablement tools (e.g., Highspot, Gong) and translating insights into actionable coaching and performance improvements</li>\n</ul>\n<ul>\n<li>Creating structured feedback loops to bring field insights back to central teams and incorporating them into training material</li>\n</ul>\n<ul>\n<li>Tracking and reporting on enablement impact (ramp time, performance, certification, revenue impact)</li>\n</ul>\n<p>What success looks like:</p>\n<ul>\n<li>Faster ramp time for new hires</li>\n</ul>\n<ul>\n<li>New hires consistently passing mock call certifications post-training</li>\n</ul>\n<ul>\n<li>Validated sales narratives and pitches in market</li>\n</ul>\n<ul>\n<li>Improved conversion, retention, and revenue outcomes aligned to annual OKRs</li>\n</ul>\n<ul>\n<li>High-quality scores across teams based on recorded call evaluations</li>\n</ul>\n<ul>\n<li>Strong adoption of enablement tools (e.g., Gong, Highspot)</li>\n</ul>\n<ul>\n<li>Trusted partnership with regional and global stakeholders</li>\n</ul>\n<ul>\n<li>Scalable, repeatable enablement programs across APAC</li>\n</ul>\n<ul>\n<li>Timely reporting and actionable insights to drive performance</li>\n</ul>\n<p>Your Expertise:</p>\n<ul>\n<li>10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment</li>\n</ul>\n<ul>\n<li>Experience in creating and delivering agile &amp; 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The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in German, spoken and written.</p>\n<p>This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p>A Typical Day:</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations</p>\n<p>Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive &amp; land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build &amp; nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings &amp; weekends - Inspire a culture where quality is a core principle.</p>\n<p>Your Expertise:</p>\n<p>Your background &amp; experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs</p>\n<p>Your skills &amp; expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_26142640-c32","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7454959","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","conflict resolution","multicultural customer service","hospitality industry","phone","messaging","live chat","executive-level stakeholders","organizational skills","prioritization","multitasking","attention to detail","meeting goals and commitments","exceptional customer service","high bar","ambiguous environment","fast-paced environment","complex environment","proactive attitude","openness to change","evolving roles","job duties","Apple/Mac OS","Google Suite","CRM systems","language proficiency","English","German"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:46:45.562Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ireland"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, conflict resolution, multicultural customer service, hospitality industry, phone, messaging, live chat, executive-level stakeholders, organizational skills, prioritization, multitasking, attention to detail, meeting goals and commitments, exceptional customer service, high bar, ambiguous environment, fast-paced environment, complex environment, proactive attitude, openness to change, evolving roles, job duties, Apple/Mac OS, Google Suite, CRM systems, language proficiency, English, German"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bcfb5938-9ba"},"title":"Senior Specialist, Premium Support (Mandarin)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Singapore. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p><strong>Complex Case Management</strong> Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases.</p>\n<p><strong>Interacting with Customers and Community Members</strong> Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools.</p>\n<p><strong>End-to-End Ownership of Cases</strong> Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation.</p>\n<p><strong>Subject Matter Expertise</strong> Become a subject matter expert in Airbnb policies and procedures.</p>\n<p><strong>Explaining Complex Information</strong> Explains and simplify complex information, provide appropriate context, and address complex questions with confidence.</p>\n<p><strong>Negotiating and Mediating</strong> Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations.</p>\n<p><strong>Proactive Anticipation</strong> Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises.</p>\n<p><strong>Managing Highly Sensitive Cases</strong> Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.</p>\n<p><strong>Operating in Autonomy</strong> Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations.</p>\n<p><strong>Combining Efficiency with Bespoke Quality</strong> Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention.</p>\n<p><strong>Participating in Team Improvement</strong> Leverage your functional operational knowledge to proactively lead the team to succeed.</p>\n<p><strong>Stakeholder Engagement</strong> Build and maintain strategic partnerships to achieve team or functional goals.</p>\n<p><strong>Your Expertise</strong> 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.</p>\n<p><strong>Your Skills and Expertise</strong> World-class interpersonal and communication skills, both written and spoken, including conflict resolution. 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Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. 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You will manage professional host accounts and supply acquisition of high-quality inventory, building Airbnb&#39;s strong market presence in your assigned region.</p>\n<p>A typical day will involve building and managing partner relationships, directly managing accounts to meet and exceed quarterly/annual sales goals, analysing data to identify strategic opportunities, and prospecting and onboarding new supply.</p>\n<p>You will also maintain a baseline understanding of technical integrations, represent Airbnb in external meetings, educate clients on product changes, and hold regular optimisation calls and business reviews.</p>\n<p>Your expertise will be in sales, account management, business development, customer success, or partner support, with a proven track record of working a leads pipeline and/or a book of business.</p>\n<p>You will have excellent communication and presentation skills, and be highly analytical, able to transform and interpret data into actionable insights.</p>\n<p>You will be available to travel to assigned markets and have a passion for Airbnb, travel, and the sharing economy.</p>\n<p>The ideal candidate will have 5+ years of experience in sales, account management, business development, customer success, or partner support, and 2+ years of technology, travel, or hospitality industry experience.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_9146fad6-9e9","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7543925","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["sales","account management","business development","customer success","partner support","data analysis","communication","presentation","time management","prioritization"],"x-skills-preferred":["CRM software","Salesforce","travel industry experience","hospitality industry experience"],"datePosted":"2026-04-18T15:39:40.029Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Perth, Australia"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"sales, account management, business development, customer success, partner support, data analysis, communication, presentation, time management, prioritization, CRM software, Salesforce, travel industry experience, hospitality industry experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bda040ad-0e2"},"title":"Director of sales - enterprise payment","description":"<p>We are seeking an experienced and driven enterprise payment sales professional to join our team in the US. As a Director of Sales, you will be responsible for generating qualified leads in key industries, particularly in the hospitality industry. You will drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts. You will also partner closely with Sales, Marketing, and product teams to optimize our go-to-market strategies and share insights with the wider team on trends and needs in the payments and fintech space.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Generate qualified leads in key industries, especially in the hospitality industry</li>\n<li>Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts</li>\n<li>Partner closely with Sales, Marketing, and product teams to optimize our go-to-market strategies</li>\n<li>Share insights with the wider team on trends and needs in the payments and fintech space</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in the payment industry</li>\n<li>Strong relationships in the hospitality industry</li>\n<li>Deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar)</li>\n<li>Proven track record of developing and executing commercial strategies that drive revenue growth</li>\n<li>A proactive and adaptable mindset that thrives in a fast-moving, high-growth, and pressurized environment</li>\n<li>Strong communication and relationship-building abilities with both internal stakeholders and external partners</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Lead a dynamic and innovative team in a rapidly growing company</li>\n<li>Equity options available</li>\n<li>Competitive salary, commission, and benefits package</li>\n<li>Collaborative, inclusive environment where your contributions are recognized and valued</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bda040ad-0e2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Kody","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/bNEFUKUT1PeyHAQQWKHZ54/hybrid-director-of-sales---enterprise-payment-in-san-francisco-at-kody","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["payment industry","hospitality industry","global payments","commercial strategies","revenue growth","communication","relationship-building"],"x-skills-preferred":[],"datePosted":"2026-03-09T17:02:35.724Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, California"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"payment industry, hospitality industry, global payments, commercial strategies, revenue growth, communication, relationship-building"}]}