Your primary responsibilities will include:

• Enabling the successful resolution of core customer-facing work
• Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)
• Acting as Delivery's first line of escalate support and handling high severity/sensitivity cases
• Managing slack/zoom consultations and acting as floor support for team
• Setting up a well-oiled operational environment
• Ensuring the teams' work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work
• Ensuring the team is skilled in CCPAM and has the tools they need to do their work
• Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons
• Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices

As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.

In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights & recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

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You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will communicate with management and tech support when issues arise, clearly and quickly.

To succeed in this role, you will need to be egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. You will also need to have experience in retail or hospitality, with a minimum of one year of experience.

As a Guest Experience Host, you will enjoy a range of benefits, including paid sick time, 401(k) match, commuter benefits, referral bonuses, and employee discounts. You will also receive free VR sessions and a guest review bonus.

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As a Guest Experience Specialist at Sandbox VR, you will create unforgettable moments for our guests by greeting them with energy and inviting them into an exciting, welcoming environment.

Your responsibilities will include guiding guests through the VR journey: arrival, gearing up, gameplay, and wrap-up, as well as proactively sharing offers to boost engagement.

You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated, troubleshooting issues smoothly and providing real-time, light-hearted updates to guests.

In addition, you will maintain a spotless, high-energy store that meets Sandbox VR standards, sanitizing gear thoroughly and displaying materials/gift cards to brand expectations.

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

Note: Evening and weekend availability may be required depending on the business' needs.

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As a Guest Experience Host, you will be responsible for creating unforgettable guest moments. This includes greeting guests with energy and inviting them into an exciting, welcoming environment, guiding guests through the VR journey: arrival, gearing up, gameplay, and wrap-up, and proactively sharing offers (F&B, repeat visits, gift cards) to boost engagement.

You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated, troubleshooting issues smoothly and providing real-time, light-hearted updates to guests, and communicating with management and tech support when issues arise, clearly and quickly.

Additionally, you will be responsible for keeping things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards, sanitizing gear thoroughly and displaying materials/gift cards to brand expectations, and preparing iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, physically able, and has weekend availability. Experience in retail/hospitality is preferred.

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Your main responsibilities will include:

• Greeting guests with energy and inviting them into an exciting, welcoming environment

• Guiding guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

• Proactively sharing offers (F&B, repeat visits, gift cards) to boost engagement

• Being a Tech & Experience Expert

• Mastering our proprietary tech and keeping gear calibrated

• Troubleshooting issues smoothly and providing real-time, light-hearted updates to guests

• Communicating with management and tech support when issues arise, clearly and quickly

• Keeping Things Running Smoothly

• Maintaining a spotless, high-energy store that meets Sandbox VR standards

• Sanitizing gear thoroughly and displaying materials/gift cards to brand expectations

• Preparing iPads, body trackers, and gear before and after every session

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail or hospitality is preferred.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

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As a Customer Experience Associate at Sandbox VR, you will be responsible for creating unforgettable guest moments. This includes greeting guests with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. Additionally, you will proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

To succeed in this role, you must be a Tech & Experience Expert. This means mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will also communicate with management and tech support when issues arise, clearly and quickly.

In addition to these responsibilities, you will keep things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards. You will sanitize gear thoroughly and display materials/gift cards to brand expectations. You will prepare iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail/hospitality is preferred.

Benefits include paid sick time + 401(k) match, commuter benefits (transit + parking), referral bonuses + employee discounts, free VR sessions + guest review bonus.

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Who We Are:

We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures,whether that’s surviving a zombie apocalypse or battling on the high seas.

Since 2017, we’ve led the industry in location-based VR.

What You Will Be Doing:

Create Unforgettable Guest Moments

Greet guests with energy and invite them into an exciting, welcoming environment

Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert

Master our proprietary tech and keep gear calibrated

Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests

Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly

Maintain a spotless, high-energy store that meets Sandbox VR standards

Sanitize gear thoroughly and display materials/gift cards to brand expectations

Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed

Adaptable & Proactive: You’re resourceful, self-driven, and good with change

Team-Focused: You stay positive and celebrate group wins

Reliable: On time, in uniform, and ready to shine

Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs

Weekend Availability: Required

Experience: 1+ year in retail/hospitality

Benefits:

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions + guest review bonus

Additional Information

Note: Evening and weekend availability may be required depending on the business’ needs.

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As a Tech & Experience Expert, you will master our proprietary tech and keep gear calibrated, troubleshoot issues smoothly, and communicate with management and tech support when issues arise. You will also maintain a spotless, high-energy store that meets Sandbox VR standards, sanitize gear thoroughly, and prepare iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail or hospitality is preferred.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

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We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures.

What You Will Be Doing:

Create unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment. Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

Be a Tech & Experience Expert by mastering our proprietary tech and keeping gear calibrated. Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. Communicate with management and tech support when issues arise, clearly and quickly.

Keep Things Running Smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards. Sanitize gear thoroughly and display materials/gift cards to brand expectations. Prepare iPads, body trackers, and gear before and after every session.

Who We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed. Adaptable & Proactive: You're resourceful, self-driven, and good with change. Team-Focused: You stay positive and celebrate group wins. Reliable: On time, in uniform, and ready to shine. Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs. Weekend Availability: Required. Experience: 1+ year in retail/hospitality.

Benefits:

Paid sick time + 401(k) match. Commuter benefits (transit + parking). Referral bonuses + employee discounts. Free VR sessions + guest review bonus.

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As a Host, you will create unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up, and proactively share offers to boost engagement.

You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests, and communicate with management and tech support when issues arise.

In addition, you will keep things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards. You will sanitize gear thoroughly and display materials/gift cards to brand expectations, and prepare iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. Weekend availability is required, and experience in retail/hospitality is preferred.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

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