You'll design, adapt, and deliver enablement programs that accelerate pipeline growth, increase average deal size, and help sellers build long-term careers at Reddit.

Responsibilities:

Represent the SMB Seller: Partner with SMB vendor and sales teams to ensure third-party sellers are equipped with the same playbooks, messaging, and workflows to drive consistent execution and performance across all regions.

Enable Pipeline Generation: Develop playbooks, messaging, and outreach frameworks that help sellers generate qualified pipeline through targeted prospecting and effective early-stage conversations.

Drive Seller Productivity at Scale: Equip reps with simple, repeatable workflows and resources that help them manage high activity volumes, prioritize accounts, and move opportunities forward efficiently.

Accelerate Ramp & Execution: Support onboarding and ongoing development programs that help new sellers ramp quickly and existing sellers continuously improve performance.

Operationalize GTM Programs: Adapt global enablement initiatives including tooling rollouts, sales plays, and AI-assisted selling to fit the pace and workflow of SMB teams.

Use Data to Improve Performance: Track enablement effectiveness through metrics like ramp time, pipeline generation, meeting conversion rates, and deal velocity, iterating programs based on results.

Connect the Revenue Ecosystem: Partner with Sales, Marketing, Product, and Revenue Operations to ensure alignment across messaging, tools, and programs that drive SMB growth.

Qualifications:

8-10+ years in sales enablement, sales operations, or sales leadership,experience in SMB or commercial segments required

Experience designing and running enablement programs for third-party or vendor sales teams, ensuring consistent standards, messaging, and performance expectations.

Exceptional facilitator and communicator with strong stakeholder management skills.

Data-driven and fluent in using metrics, dashboards, and AI-powered insights to diagnose needs and evaluate outcomes.

Proficient in enablement tools (Highspot, Gong, LMS), Salesforce, and analytics platforms.

Committed to inclusive, accessible learning design that meets diverse seller needs.

Benefits:

Comprehensive Healthcare Benefits and Income Replacement Programs

401k with Employer Match

Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support

Gender-Affirming Care

Mental Health & Coaching Benefits

Flexible Vacation & Paid Volunteer Time Off

Generous Paid Parental Leave

Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission.

Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave.

To learn more, please visit https://www.redditinc.com/careers/

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state.

We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies.

Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is: $143,600-$201,000 USD

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client.

In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives.

This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.

This hybrid role reports to our Commercial Sales Manager and is based in our Tempe, AZ office.

What You’ll Do

• Own the entire sales process, including working leads and generating pipeline.

• Build talk tracks to align with specific client use cases.

• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.

Skills You’ll Bring

• 1-2+ years of sales experience in an ever-changing environment.

• Experience with Salesforce, Outreach, Clari & Highspot.

• Preferred expertise in SaaS Sales.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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In this strategic role, you will be tasked with establishing a unified knowledge management and training strategy that can be re-architected to fully leverage AI, empowering the team and our global business partners to move faster and enabling employees to easily get the information they need to be productive in an AI-driven environment.

As a Sr. Training & Knowledge Management Manager, you will be responsible for:

• Strategizing and leading the development, championing, and execution of a multi-year strategic roadmap for the Legal team's Knowledge Management and Training program, ensuring alignment with broader organizational goals.

• Partnering across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics.

• Designing, hosting, and producing engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires.

• Leveraging broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume.

• Strategically building and optimizing legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases.

• Establishing standards for knowledge capture, lifecycle management, and governance, leveraging self-service technologies (e.g. AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information.

• Providing strategic oversight and professional guidance to the Training & Knowledge Management Specialist, driving departmental consistency and fostering career growth.

• Defining and reporting on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps, etc.) to the Director of Legal Operations to continually measure program effectiveness and inform future strategy.

• Proactively managing relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed.

This is an exciting opportunity to join a rapidly-growing team and contribute to the success of our organization. If you are a motivated and experienced professional with a passion for training and knowledge management, we encourage you to apply.

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Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.

Responsibilities:

Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.

Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.

Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.

Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.

Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.

Build and maintain the team's automation tooling and scripting infrastructure.

Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.

Requirements:

4+ years of proven experience administering enterprise support or customer platforms in a production environment.

Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.

Demonstrated experience managing multi-platform environments.

Experience governing platform access , provisioning, role-based access control, and security policy enforcement.

Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.

Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.

Ability to produce and maintain clear, structured documentation , SOPs, runbooks, and system guides that are accessible to both technical and non-technical audiences.

Preferred Qualifications:

Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.

Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.

Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.

Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.

Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).

Compensation:

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