Operations Manager, Financial Crimes (AML)

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

Responsibilities

• Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates
• Guide your team in completing AML investigations, reviews and identifying money laundering, terrorism financing, and/or sanction risks
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• At least 10+ years of direct people management experience
• Experience with payments, risk, compliance, and/or financial services industry operations
• Expertise in AML regulations and best practices
• Excellent written and verbal communication skills in English
• An ability to partner effectively with internal globally distributed stakeholders
• Strong operational background including new process launches and service delivery
• Passion for process improvement and innovation

Preferred Qualifications

• Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
• Experience in building and scaling new teams from zero
• Experience operating in a high growth technology company

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As an Account Executive on the AI Startups team, you will own contract renewals and lead commercial negotiations to increase revenue and market share among existing customers.

You will develop and implement sales cycle strategies to drive product adoption, new sales, and client retention at scale.

You will address complex client needs by collaborating with product, sales, risk, and operations teams to enhance our offerings.

You will build and refine the go-to-market playbook for AI monetization and usage-based billing (UBB), including segmentation, messaging, sales strategy, and pipeline generation.

You will engage with AI founders and industry influencers to position Stripe as the preferred infrastructure for monetizing AI.

You will represent Stripe in market-facing activities (e.g., hackathons, webinars, events) to elevate our presence in the AI and billing ecosystem.

Minimum requirements:

• 5+ years of experience in a client-facing/sales role

• Ability to understand complex technical ecosystems and build great relationships with technical customers

• Ability to drive and close upsell opportunities for additional Stripe products in long-term, consultative engagements

• Analytical ability to manage complex pricing and cost considerations

• Experience managing projects with input from cross-functional teams

• A knack for working well with a wide range of stakeholders, both internally and externally

• Ability and motivation to operate in a highly ambiguous and fast-paced environment

• Superior verbal and written communication skills

Preferred qualifications:

• Prior experience in a sales and/or customer-facing role at a high growth technology company

• Experience with Excel and SQL, or a willingness to learn

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Responsibilities:

• Directly manage and cultivate new prospects while crafting comprehensive account plans aimed at winning and expanding business with high growth Startups.
• Understand users' pain points and our value to SaaS platform clients, proposing tailored solutions that consult on their long-term growth.
• Bring clients through complex evaluations of Stripe's solutions for SaaS platforms, working with cross-functional teams (Product, Risk, Operations) to successfully follow new projects through to activation and adoption.
• Foster relationships with executive stakeholders and represent Stripe in the local startup ecosystem to help us grow our footprint and mindshare.
• Work with other cross-functional teams on shared initiatives to drive internal efficiency and broader business impact.

Requirements:

• 4-6+ years of experience in a client-facing/closing sales role
• Ability to understand complex technical ecosystems
• Desire to build great relationships, often with technical customers
• Analytical ability to manage complex sales cycles
• Experience managing projects with input from cross-functional teams
• Bias towards team success and knowledge sharing
• A knack for seeking out and working well with a wide range of stakeholders, both internally and externally
• Motivation to operate in a highly ambiguous and fluid environment

Preferred Requirements:

• Prior experience in a sales and/or customer-facing role at a high growth technology company
• Comfort interpreting and discussing API-first solutions
• Proficiency in French and English

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