HSBC is one of the world's largest banking and financial services organisations, with operations in 64 countries and territories. Our goal is to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people achieve their dreams and goals.

The purpose of this role is to operate and measure post-sales service processes related to complaints and services, as well as campaign applications, in compliance with the guarantees established with clients and to avoid operational errors. All of this in accordance with the standards set by HSBC to continue and increase customer satisfaction, both internal and external.

As an Account Processor, you will be responsible for:

• Performing actions necessary for the operation of support processes, giving compliance to the FIM of operations and global standards.

• Analyzing, evaluating, dictating, and applying monetary and non-monetary movements in core systems, originated by complaints, services, and campaign applications, considering the accounting impact when applicable.

• Establishing controls focused on preventing errors in the operation.

• Seeking improvements in processes to meet business needs.

• Following up on incidents located during the process.

• Establishing controls focused on preventing errors in the operation.

• Meeting annual objectives.

• Participating in the application of new processes and/or projects in the area.

Requirements for the position include:

• Bachelor's degree in Economics, Administration, Engineering, or Computer Science.

• 1-2 years of experience as an Analyst.

• Proficiency in Microsoft Office: Excel, PowerPoint, Word.

• High analytical capacity.

• Knowledge of credit card product functioning (Hogan) and/or OHC.

• Database knowledge.

• Intermediate level of English.

• Visual Basic knowledge.

Competencies required for the position include:

• Working under pressure.

• Sense of urgency.

• Continuous learning.

• Adaptability.

• Responsibility.

• Honesty.

• Proactivity.

• Customer service.

• Teamwork.

• Analysis.

At HSBC, we offer our employees a greater number of days off to enjoy their wedding, care for a new family member, or grieve the loss of a loved one. Our paid vacation package is at the forefront in Mexico, now you have another reason to be HSBC and live with pride a culture of well-being, balance, and care.

In HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value diversity, advance together, take responsibility for our actions, use good judgment, do the right thing, and make things happen.

In HSBC, we are committed to ensuring gender equality and constant training for our employees, as well as protecting their labor and social rights.

The personal data in the possession of the Bank regarding job applications will be used in accordance with our Privacy Statement, which is available on our website.

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