{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/helpshift-platform"},"x-facet":{"type":"skill","slug":"helpshift-platform","display":"Helpshift Platform","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_06332905-d6c"},"title":"Enterprise Account Manager","description":"<p>At Keywords Studios, we&#39;re a global network of 70+ studios, partnering with the biggest names in gaming across every stage of developmentkrom from early concept to launch and live operations. Our goal is to be the go-to global platform for technical and creative services in the video games industry.</p>\n<p>We&#39;re looking for an Enterprise Account Manager to join our Player Engagement Sales &amp; Business Development team. As an Enterprise Account Manager, you&#39;ll be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.</p>\n<p>You&#39;ll work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues. You&#39;ll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.</p>\n<p><strong>Account Management &amp; Strategy</strong></p>\n<ul>\n<li>Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.</li>\n<li>Work closely with product and customer success teams to expand adoption of Player Engagement services.</li>\n<li>Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.</li>\n<li>Work with the production team to protect revenues.</li>\n<li>Receive &amp; respond to customer RFIs/RFPs.</li>\n<li>Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.</li>\n</ul>\n<p><strong>Analytics</strong></p>\n<ul>\n<li>Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.</li>\n</ul>\n<p><strong>Communication</strong></p>\n<ul>\n<li>Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.</li>\n<li>Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.</li>\n<li>Act as a trusted advisor, providing guidance and support to enterprise clients.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5–7+ years of Account Management experience supporting Game Industry customers.</li>\n<li>Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).</li>\n<li>Proven experience managing and growing an existing book of business in excess of $20M+ ACV.</li>\n<li>Experience selling to or working within the Player Engagement ecosystem.</li>\n<li>Strong critical thinking, commercial creativity, and process-driven execution.</li>\n<li>Data-driven mentality and ability to work through ambiguity.</li>\n<li>High attention to detail and ability to perform as a trusted advisor for customers.</li>\n<li>Excellent written and verbal communication skills.</li>\n<li>Self-motivated and able to thrive in a remote working environment.</li>\n<li>Willingness to travel as required.</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_06332905-d6c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/7B534FF7F1","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Account Management","Strategy","Sales","Customer Success","Communication","Analytics","Data-Driven Decision Making","Critical Thinking","Commercial Creativity","Process-Driven Execution"],"x-skills-preferred":["Game Industry","Player Engagement Ecosystem","Helpshift Platform","Customer Relationship Management","Sales Force Automation"],"datePosted":"2026-03-09T10:52:33.654Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Account Management, Strategy, Sales, Customer Success, Communication, Analytics, Data-Driven Decision Making, Critical Thinking, Commercial Creativity, Process-Driven Execution, Game Industry, Player Engagement Ecosystem, Helpshift Platform, Customer Relationship Management, Sales Force Automation"}]}