Responsibilities:

• Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks).

• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.

• Collaborate with technical staff to improve the design of efficient annotation tools.

• Interpret, analyse, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications:

• 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management).

• Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems.

• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality.

• Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks.

• Proficiency in reading and writing informal and professional English.

• Strong communication, interpersonal, analytical, and organisational skills.

• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.

• Passion for technological advancements and innovation in business.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Key responsibilities include leading incisive discovery to uncover business problems, quantifying impact, and aligning stakeholders on an Intercom value narrative. You will deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer's goals and constraints. You will navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.

To succeed in this role, you will need to forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity. You will influence the product roadmap by sharing structured market feedback and customer insights. You will champion Intercom's values in every interaction with customers and teammates.

Required skills include 2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR. You should have a consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution. Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes are essential.

You should be skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing. Adept at running structured evaluations and managing commercial processes (pricing, redlines, security) is also required. Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills are necessary. Experience with MEDDPICC or similar sales methodologies is a plus.

Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem. Fluency in French is required.

As an Account Executive, Commercial - French Speaking, you will be successful here by ramping quickly and building a high-quality pipeline aligned to territory priorities. You will deliver predictable, on-target performance with disciplined forecasting and stage progression. You will earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.

You will be a great teammate – share learnings, collaborate generously, and raise the bar for our team and our customers. Curiosity and a passion for learning and upskilling are essential in this role, as AI has changed the sales landscape.

Benefits include competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too . MacBooks are our standard, but we also offer Windows for certain roles when needed.

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Responsibilities: Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management). Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems. Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality. Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a company that democratizes AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

Our offerings include le Chat, the AI assistant for life and work.

Role Summary

We are seeking an enthusiastic Technical Customer Care Expert to join our Support team in Singapore. This role is ideal for someone who enjoys solving customer issues, providing exceptional service, and contributing to the growth of our support operations in the APAC region.

As our first hire in Singapore, you will play a key role in ensuring customer satisfaction by handling frontline support, triaging issues, and collaborating with global teams.

Key Responsibilities

User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.

Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.

Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.

Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.

Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows.

Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.

Qualifications & Profile

• Bachelor’s degree or equivalent in Business, Communications, or a related field.

• Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).

• Strong written and verbal communication skills in English (additional languages are a bonus).

• Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting.

• Excellent problem-solving skills and a customer-first mindset.

• Ability to work collaboratively in a fast-paced, distributed team environment.

What We Offer

• Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies.

• A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore.

• Competitive salary and bonus structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

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This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

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Location

San Francisco

Employment Type

Full time

Department

Finance

Compensation

• $185K – $205K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Procurement organization enables our mission by ensuring every dollar is spent responsibly, compliantly, and efficiently. As a key part of this function, the Procurement HelpDesk connects thousands of incoming requests to the right process, stakeholder, or system—delivering a fast, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential to OpenAI’s ability to scale without compromising on compliance or service quality.

About the Role

We’re looking for a Senior Manager, Procurement HelpDesk to lead the intake and resolution engine for the Procurement function. You’ll own the full lifecycle of request management—from triage logic and intake routing to SLA adherence, stakeholder escalations, and system optimization.

This is a high-impact, execution-focused role that combines operational rigor with program design. You’ll manage centralized intake workflows, resolve or route inbound issues, enforce response SLAs, and maintain intake-to-resolution metrics. You’ll also partner cross-functionally (Legal, Tax, StratFin, Accounting, Security) to ensure escalations are handled quickly and compliantly—and collaborate with engineering to prepare systems for AI-driven support.

What we’re looking for:

A systems-oriented operator who can run a high-volume intake engine with precision, clarity, and speed — while continuously improving how requests flow across the organization.

You likely bring:

• Experience leading centralized intake or HelpDesk functions You’ve owned triage logic, routing rules, SLAs, queue health, and escalation frameworks in a complex, cross-functional environment. You understand how to build a front door that scales.

• Strong operational judgment under pressure You can quickly distinguish low-risk issues from compliance-sensitive or high-impact matters and route them appropriately. You’re calm in high-volume environments and decisive when urgency matters.

• Deep understanding of the procurement lifecycle You understand how S2C, P2P, T&E, and employee workflows connect — and where risk triggers, approval thresholds, and compliance breakpoints typically live.

• Metrics-driven program management You track intake-to-resolution cycle times, SLA adherence, backlog trends, and escalation volume — and use data to improve throughput and reduce friction.

• Process design and workflow optimization skills You know how to design clean intake forms, minimize handoffs, eliminate ambiguity in routing logic, and reduce rework at the source.

• Cross-functional influence You partner effectively with Legal, Accounting, Tax, Security, StratFin, and Engineering to resolve issues quickly and improve upstream clarity.

• Systems fluency Experience with tools like Zip, Jira, Oracle, Navan, or similar intake and approval systems. You understand structured data capture and are comfortable preparing workflows for AI-driven triage.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own end-to-end issue resolution across Procurement, spanning S2C, P2P, EWF, and T&E domains.

• Manage and optimize the centralized intake system—ensuring clean data capture, clear routing logic, and minimal handoffs.

• Review requests for completeness and urgency; directly resolve low-risk issues and escalate high-risk or complex matters to the appropriate partner.

• Enforce and improve SLAs and cycle time metrics, with regular reporting to stakeholders and leadership.

• Partner with internal stakeholders and suppliers to proactively identify pain points and close feedback loops.

• Continuously refine backend triage rules, intake forms, and system optimization strategies to improve efficiency and effectiveness.

• Collaborate with engineering to prepare systems for AI-driven support and ensure seamless integration with existing tools and processes.

• Develop and maintain relationships with key stakeholders, including Legal, Tax, StratFin, Accounting, Security, and Engineering.

• Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

• Stay up-to-date with industry trends and best practices in procurement and help desk management.

• Participate in process improvement initiatives and contribute to the development of new processes and procedures.

• Collaborate with other teams to identify and implement opportunities for cost savings and process improvements.

• Develop and maintain metrics and reporting to track key performance indicators (KPIs) and provide insights to stakeholders.

• Ensure compliance with all relevant laws, regulations, and company policies.

• Perform other duties as assigned.

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