The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range is $125.6K – $228K. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team:

OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders such as Oracle today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced hardware professionals who can help ensure our high-density compute environment operates at peak performance.

About the Role:

The Data Center Incident Program Manager is responsible for designing, operating, and continuously improving the end-to-end incident management lifecycle across mission-critical data center environments. This role owns the “before, during, and after” mechanics of incidents — establishing standards and playbooks in steady state, serving as (or designating) Incident Commander during active events, and driving structured post-incident review and corrective action to closure.

In this role you will:

• Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds.

• Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence.

• Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards.

• Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria.

• Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths.

• Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting.

• Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems.

• Establish dashboards and program health metrics to track incident performance and readiness.

• Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards.

• Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure.

• Maintain real-time documentation (decisions, timelines, impact scope) and ensure clear restoration objectives and scope control during active events.

• Run post-incident reviews (PIRs), validate timelines, drive structured RCA (e.g., 5 Whys, Fault Tree), and separate root cause vs contributing factors.

• Define corrective/preventative actions (CAPAs), assign accountable owners, track to verified closure, and escalate overdue actions.

• Publish trend reporting (incident taxonomy, counts by severity, MTTA/MTTR, repeat failure domains) and feed systemic gaps back into design and operations teams.

You might thrive in this role if you:

• 7+ years in mission-critical infrastructure, data center operations, or reliability engineering

• Direct experience leading major incidents (P1/P0 equivalent)

• Strong familiarity with facilities systems, hardware operations, or network infrastructure

• Demonstrated experience running war rooms and executive updates

• Experience conducting root cause analysis and corrective action tracking

• Ability to remain calm and decisive under high-pressure conditions

Preferred Skills:

• Experience in hyperscale or high-density AI compute environments

• Background in facilities commissioning, facility operations, hardware operations, or network reliability

• Familiarity with ISO-based quality systems or structured operational documentation frameworks

• Experience implementing incident tooling (PagerDuty, ServiceNow, Jira, etc.)

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Compensation

• $86.4K – $228K

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders such as Oracle today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced hardware professionals who can help ensure our high-density compute environment operates at peak performance.

About the Role

We are seeking a senior datacenter hardware operations technician to coordinate physical hardware activities at a large partner-operated campus. In this role you will work side-by-side with Oracle and their delivery teams, helping align OpenAI’s compute requirements with day-to-day hardware work on the ground. Rather than directing partner personnel, you will focus on collaboration, technical alignment, and shared problem solving, ensuring that maintenance, repairs, and lifecycle activities support the performance and reliability goals of both organizations. As the campus matures, you will help capture lessons learned and develop standards and playbooks to guide hardware operations at future OpenAI infrastructure projects.

_Candidates must be able to sit onsite in Abilene, Texas 5 days per week_

Responsibilities

• Serve as OpenAI’s primary on-site hardware contact, collaborating with Oracle teams and vendors to plan and coordinate maintenance, repairs, and lifecycle activities.

• Share technical requirements and verify that work performed supports OpenAI’s compute needs and agreed quality targets.

• Coordinate schedules, spare-parts planning, and issue escalation with partner teams to minimize downtime and keep operations running smoothly.

• Work with OpenAI fleet-health engineers to translate software-detected issues into on-site hardware actions in partnership with Oracle.

• Track hardware trends and provide joint recommendations with partner teams for design or operational improvements.

• Prepare documentation and runbooks that capture joint best practices and can be applied at additional campuses.

• Offer technical guidance and context to partner personnel while respecting their operational ownership.

• Collaborate with supply-chain teams to plan spares and manage hardware lifecycle activities.

Requirements

• Have 7+ years of experience in datacenter hardware operations, hardware engineering, or large-scale server maintenance, with at least 2 years in a senior or lead technician capacity.

• Bring deep knowledge of high-density server hardware, including x86 platforms, GPUs, storage devices, and power/cooling systems.

• Excel at diagnosing hardware issues, coordinating complex repairs, and maintaining strong working relationships across organizations.

• Are comfortable setting technical expectations and validating outcomes through collaboration, not direct management.

• Adapt quickly to changing operational conditions and enjoy solving problems at both the strategic and on-site levels.

• Communicate clearly and build trust across partner teams, vendors, and internal engineering stakeholders.

• Are willing to be based full-time at a partner-operated campus

Preferred Skills

• Familiarity with large-scale cluster management or monitoring tools (IPMI, BMC, Prometheus, Nagios) to interpret alerts and coordinate partner responses.

• Experience with GPU-accelerated compute clusters or other high-performance computing hardware.

• Knowledge of Linux/Unix system administration and command-line diagnostic tools for hardware validation.

• Industry certifications such as CompTIA Server+, OEM hardware certifications, or equivalent.

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SMS Prototype Handling Specialist

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Security

Compensation

• San Francisco$288K – $320K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. Our Security team protects OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we are committed to supporting all products and research at OpenAI.

As part of this, our Secure Manufacturing & Stealth (SMS) team is a dedicated function that partners closely with supply chain and operations teams to protect OpenAI’s most sensitive projects. We design and enforce safeguards that ensure our innovations remain confidential until launch, while enabling our engineers and partners to move quickly and effectively. Our team’s tenets include: prioritizing for impact, preparing for future transformative technologies, building trust with cross-functional partners, and fostering a robust culture of security and confidentiality.

About the Role

We are seeking a Senior SMS Prototype Handling Specialist to lead OpenAI’s efforts around handling sensitive product prototypes and secure logistics. You will design and drive programs that safeguard our most advanced projects by making sure all prototypes are constantly accounted for and are securely transported worldwide.

This role reports to the Senior Secure Manufacturing and Stealth Specialist and operates as a staff-level individual contributor, owning the design, execution, and continuous improvement of prototype handling operations. While this role does not manage people, it exercises significant cross-functional influence, sets operational standards, and is trusted to independently resolve complex, high-risk situations involving OpenAI’s most sensitive hardware.

You will be the single accountable owner for the integrity of OpenAI’s prototype inventory and logistics systems, ensuring that all prototypes are continuously accounted for across locations, teams, and borders. This role requires deep judgment, high trust, and the ability to operate effectively amid ambiguity, urgency, and evolving security requirements.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. This position requires travel up to ~25% to international vendor and partner locations.

In this role, you will:

• Maintain continuous, auditable accountability for all assigned OpenAI hardware prototypes.

• Operate and administer a secure prototype library, including inventory systems, physical storage, and check-in / check-out workflows.

• Execute access control processes to ensure prototypes are issued only to approved OpenAI personnel with appropriate authorization.

• Coordinate secure domestic and international logistics for prototypes, including shipment planning, hand-carry transport, customs coordination, and chain-of-custody documentation.

• Support engineering teams through prototype build, testing, iteration, and return cycles.

• Perform routine and ad-hoc inventory audits, reconciliations, and discrepancy investigations.

• Maintain accurate records, logs, and reporting on prototype status, location, and access history.

• Identify operational risks, gaps, or anomalies and escalate clearly and promptly to the Senior Secure Manufacturing and Stealth Specialist.

• Support incident response activities related to lost, damaged, or compromised devices.

• Execute established security procedures consistently while contributing practical feedback to improve operational processes.

You might thrive in this role if you:

• Have 5–8 years of experience in secure logistics, hardware operations, prototype management, physical asset control, or supply chain operations.

• Have hands-on experience managing sensitive or high-value hardware across multiple teams or locations.

• Possess a strong understanding of security protocols, procedures, and best practices.

• Are able to work effectively in a fast-paced, dynamic environment with multiple stakeholders.

• Are able to maintain confidentiality and handle sensitive information with discretion.

• Are able to travel up to ~25% to international vendor and partner locations.

• Are able to work in a hybrid work model of 3 days in the office per week.

What We Offer

• Competitive salary range: $288K – $320K

• Generous equity package

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid parental leave, and more

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

Consumer Products

About the Team

The Consumer Products team at OpenAI brings groundbreaking AI technology to life through world-class hardware. Our Operations group ensures that every product moves seamlessly from concept to customer — integrating supply chain strategy, manufacturing operations, and quality systems to enable rapid, reliable, and scalable production. We partner closely with engineering, design, and manufacturing teams around the world to deliver exceptional products at launch and beyond.

About the Role

As an Operations Manager, you will own the execution and strategy that transforms early product concepts into high-quality, manufacturable consumer devices. You’ll lead cross-functional planning, manage vendor relationships, and ensure supply, cost, and schedule alignment across fast-moving hardware programs.

This role is based in Singapore. We follow a hybrid model (four days per week in the office) and offer relocation support for new employees. Occasional travel to supplier and manufacturing sites is expected.

In this role, you will:

• Develop and execute operations strategies that bridge product design and large-scale manufacturing.

• Drive build readiness and production planning from prototype through mass production.

• Partner with global suppliers to ensure materials, tooling, and capacity meet program goals.

• Collaborate with hardware, quality, and supply chain teams to establish and maintain robust operational systems.

• Track cost, yield, and schedule performance to ensure efficient and predictable product delivery.

• Build scalable processes that support rapid iteration and future product launches.

You might thrive in this role if you:

• Have 6+ years of experience in hardware operations, manufacturing, or supply chain for consumer electronics or similar industries.

• Have successfully taken at least one product from concept through mass production.

• Are fluent in NPI processes, contract manufacturing dynamics, and global operations management.

• Bring strong analytical and communication skills, with the ability to navigate ambiguity and drive alignment across teams.

• Are motivated by building new systems and enjoy working at the intersection of design, engineering, and execution.

• Value precision, collaboration, and speed — and are excited to help bring OpenAI’s consumer products to market at scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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