You'll be responsible for driving operational excellence, leading a high-performing team, and ensuring strong compliance across safety, quality, and logistics. This is a fast-paced, people-focused role where strong leadership, organisation, and commercial awareness are key.

Key Responsibilities

• Lead and coordinate daily warehouse operations to meet retail, digital, and production deadlines
• Coach and develop team members, fostering a positive and accountable culture
• Plan labour requirements and manage wage costs in line with budget
• Coordinate with freight providers to ensure cost-effective and timely import/export logistics
• Oversee accurate receipt, storage, rotation, and system entry of all stock into ERP/MRP systems
• Ensure efficient picking, packing, and dispatch of orders to ANZ stores
• Lead stocktakes and implement controls to minimise loss, damage, and wastage
• Manage recruitment, onboarding and continuous learning and development opportunities
• Drive team performance through regular feedback and training, and proactive management of employee relations matters
• Ensure compliance with Good Manufacturing Practices (GMP) and maintain product quality standards
• Maintain accurate documentation, SOPs, FIFO processes, and Dangerous Goods compliance
• Be engaged in strategic, longer-term Manufacturing projects as they arise in driving the overall objectives and goals of the business
• Promote a strong health, safety, and wellbeing culture, ensuring compliance with all safety procedures and equipment standards

Skills, Knowledge & Expertise

• Minimum 5 years’ experience in warehouse, logistics, or distribution, ideally within food, FMCG, or cosmetics industries
• Current Forklift Licence (or willingness to obtain)
• Certified in Air and Sea Dangerous Goods (DG) handling (or willingness to obtain), with a strong understanding of relevant regulations
• Proficiency in Microsoft Office and Google Workspace applications
• Proven experience working with ERP/MRP systems
• Proven experience in people management and team development, including recruitment, induction, performance management, conflict resolution, and handling difficult conversations
• Ability to work collaboratively and effectively with different levels of staff and management
• Ability to work under pressure and to meet deadlines in a timely manner
• A proactive, solutions-focused mindset with strong attention to detail
• Demonstrate a strong ethical compass and are passionate about our brand values and beliefs

Benefits

• Benefits such as paid birthday leave and a generous discount on LUSH products.
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.
• Opportunity for growth and to join a leading global fresh handmade cosmetic manufacturer.
• A supportive team environment where your input and opinion are valued.
• A dynamic and progressive work environment that celebrates diversity.

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