Whether you're crafting the perfect cocktail, greeting a familiar face by name, or quietly going the extra mile without being asked, you'll play a key part in delivering the warm, personalised experience that defines The Kennels.

The Kennels is the social heart of the Estate, welcoming sporting members from across horseracing, golf, motorsport, aviation and the Health Club. No two days are ever the same.

You might find yourself:

• Setting the tone for a relaxed golfers' breakfast
• Welcoming members for an afternoon coffee or light bite
• Supporting a lively evening service or buzzing live music event

All delivered with style, confidence and The Kennels' unmistakable charm.

This is not just another casual role. It's an opportunity to be part of a truly unique members' club - somewhere no two shifts are the same, and where your personality, attention to detail and passion for service genuinely make a difference.

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Your primary responsibility will be to ensure that our guests have an excellent experience on our platform, from booking to check-out. You will be the first point of contact for guests who have issues or concerns, and you will work closely with our internal teams to resolve these issues.

Responsibilities:

• Provide exceptional customer service to our guests via phone, email, and chat.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Work closely with our internal teams to resolve issues and improve our processes.
• Collaborate with our guest experience team to develop and implement strategies to improve guest satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.

Requirements:

• 5+ years of experience in a customer-facing role, preferably in a fintech or customer experience environment.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working in a customer experience or guest experience role.
• Knowledge of Airbnb's products and services.
• Experience working with data and analytics tools.
• Certification in customer experience or a related field.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive work environment.
• Professional development opportunities.
• Flexible work arrangements.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will communicate with management and tech support when issues arise, clearly and quickly.

To succeed in this role, you will need to be egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. You will also need to have experience in retail or hospitality, with a minimum of one year of experience.

As a Guest Experience Host, you will enjoy a range of benefits, including paid sick time, 401(k) match, commuter benefits, referral bonuses, and employee discounts. You will also receive free VR sessions and a guest review bonus.

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Key responsibilities include:

• Delivering an exceptional guest experience by ensuring that all guests feel welcome and valued.
• Maximizing store profitability by planning and executing local marketing initiatives to increase occupancy and revenue.
• Building and developing store staff by recruiting, training, and supervising team members.
• Managing and overseeing safety programs to ensure a safe and secure environment for guests and staff.

If you have a proven track record in retail, customer service, or hospitality, and are eager to join a dynamic and innovative team, we'd love to hear from you.

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As a Tech & Experience Expert, you will master our proprietary tech and keep gear calibrated, troubleshoot issues smoothly, and communicate with management and tech support when issues arise. You will also maintain a spotless, high-energy store that meets Sandbox VR standards, sanitize gear thoroughly, and prepare iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail or hospitality is preferred.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

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Location

London, UK

Employment Type

Full time

Location Type

Hybrid

Department

Marketing

About the team:

The Marketing Events team is a dynamic and ethos-driven group dedicated to crafting one-of-a-kind and extraordinary experiences that encompass OpenAI’s values and mission. Our team is driven by a deep passion for shining the spotlight on others and bringing people together to connect in meaningful ways.

About the Role:

We are seeking a Head of Events, EMEA (reporting to the Global Head of Events) to lead the strategy and execution of OpenAI’s event ecosystem across the European region, shaping how we bring people together around one of the most transformative technologies of our time. This role defines how events serve as a core engine for marketing, community, and trust, connecting developers, customers, executives, policymakers, creatives, and emerging builders to OpenAI’s mission at scale.

You will operate at both a strategic and operational level, building and scaling a regional events organisation capable of delivering world-class programs across diverse markets and cultures. Partnering closely with senior executives and cross-functional leaders, you’ll translate business priorities and product innovation into impactful live experiences from flagship conferences and executive convenings to developer programs and community moments that inspire connection and engagement.

At its heart, this role is about leadership and creation. You will mentor and grow a high-performing regional team while fostering a collaborative, can-do culture grounded in craft, creativity, and shared ownership. Success requires balancing long-term vision with a willingness to dive into execution to unblock teams, raise quality, and create memorable experiences that feel distinctly OpenAI.

The ideal candidate is deeply strategic yet operational, independently driven, and energised by bringing people together. You bring strong judgment, executive presence, and a passion for storytelling, design, and guest experience, alongside a belief in technology’s potential to positively impact the world.

This position is based in London and requires regular travel throughout the region and globally.

In this role, you will:

• Lead and scale OpenAI’s EMEA events organisation, managing a regional team of Producers, Event Managers, and contingent workforce partners to deliver programs across Europe.

• Translate strategic business priorities into highly-visible and executable event programs, operationalising experiences of varying scale, from highly energetic flagship moments to targeted community and white-glove executive engagements.

• In line with US-operations, establish clear operating models, resourcing frameworks, and production standards that enable consistent, high-quality execution across diverse markets.

• Direct end-to-end program delivery through regional teams and partners, ensuring alignment, accountability, and operational excellence across all events.

• Build scalable systems, playbooks, and vendor ecosystems that allow OpenAI’s event footprint to grow efficiently without compromising craft or experience quality.

• Partner cross-functionally with Marketing, GTM, Product, Policy, and Comms leaders to ensure regional programs advance business goals while strengthening trust and community across EMEA.

You might thrive in this role if you:

• Bring 10–15+ years of experience leading large-scale, high-impact event programs, typically at a Director level within global or fast-growing organisations.

• Are excited by the opportunity to build, scale, and evolve an events organisation across diverse markets and stages of growth.

• Are deeply curious about artificial intelligence and motivated by technology’s potential to meaningfully improve how people live and work.

• Are an exceptional people leader who invests in developing teams, creating clarity, and fostering a high-trust, low-ego culture.

• Operate comfortably at both strategic and executional levels, bringing world-class expertise across logistics, production, and operational planning.

• Demonstrate strong judgment and calm leadership in complex, fast-moving environments, balancing long-term vision with hands-on problem solving.

• Lead with humility, collaboration, and ownership, prioritising team success and mission impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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