Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Digital Native Business (DNB) segment.
\nAs an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.
\nYou'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.
\nYou'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.
\nYour role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.
\nThe insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.
\nResponsibilities:
\nRequirements:
\nSalary:
\nThe annual compensation range for this role is $200,000-$315,000 USD.
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\nThe ideal candidate will play a central role in driving our growth, utilizing the robust capabilities of our platform to unlock strategic growth opportunities for our clientele and refine their manufacturing processes.
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\nBecome an expert on Regrello's value proposition, utilizing our platform's data insights to uncover and capitalize on strategic growth opportunities for clients.
\nFacilitate consultative and informative discussions with senior executives, demonstrating the significant business value of our cutting-edge solutions.
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\nProven track record of success as an Enterprise Account Executive, specifically within the electronics manufacturing industry, demonstrating a deep understanding of the challenges and opportunities in this sector.
\nExceptional ability to build and maintain relationships with C-level executives and key decision-makers.
\nStrong strategic thinking and analytical skills to identify growth opportunities and effectively articulate the value proposition of Regrello's solutions.
\nExperience in defining and refining sales processes and strategies to improve efficiency and outcomes.
\nFamiliarity with enterprise software solutions, particularly those aimed at streamlining manufacturing and supply chain operations.
\nComfortable working in a fully remote environment, with a commitment to participate in quarterly on-site events.
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\nLocation
\nRemote - US
\nEmployment Type
\nFull time
\nLocation Type
\nRemote
\nDepartment
\nMarketing
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the Team
\nLike every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.
\nAbout the Role
\nAs a Product Marketing Manager for ChatGPT for Work, you will drive marketing strategies that fuel adoption and engagement for one of the world’s most widely used AI products. This role calls for a strategic marketer who can craft compelling narratives by deeply understanding both ChatGPT’s capabilities and the needs of our diverse users.
\nThis role reports into the Head of Product Marketing, and offers a unique opportunity to shape the roadmap and market positioning for products like ChatGPT.
\nThis role will ideally be based in San Francisco, CA, with a hybrid schedule of three days per week in the office, or Remote West Coast, US, with frequent travel.
\nIn this role, you will:
\nYou might thrive in this role if you:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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\nSynthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
\nAs AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.
\nFollowing our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
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\nAbout the role
\nReporting to the VP of Customer Success, your key focus in this role will be to build and manage a world-class team. You will directly manage and coach a team of CSMs, responsible for the largest accounts.
\nYou are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.
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